| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 106981 | 2010-01-31 02:09:00 | Teltra Clear...best ISP, worst service | FAB (6923) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 853749 | 2010-01-31 02:09:00 | Ok it's whinge time. I have been with TC for over 3 years in Wellington, the cable service is lightening fast and I just got a free upgrade from 4Mbps to 10Mbs. Great. They won ISP of the year. Fantastic. But why o why do I always have to wait for so long for anyone to answer the help line? I have never waited less than 30 minutes for someone to answer, no matter what day or time it is...thank God for speakerphones. Is it just me? I rang yesterday from Levin (on behalf of my Aunt) - waited over 30 minutes. Today I am on hold, waiting time expected to be 27 minutes. All I want to do is check a charge on my account, and I can't find the answer online in my account. I know they won Best ISP and I will never change to another due to the speed of cable broadband, but man their helpdesk waiting time Sucks Big Time. Am stopping my whinge...well, ok, I'll keep whinging in my head until I get a human actually answering my call, but still...27 minutes?!?! As for the Telstra Clear tag line - Now's Good....for someone to answer my call! |
FAB (6923) | ||
| 853750 | 2010-01-31 02:21:00 | 20 minutes and counting - the elevator music is driving me to hang up - is that why they play it? | FAB (6923) | ||
| 853751 | 2010-01-31 02:24:00 | Even other ISP can be like that, incl my one. Hey would you rather want a 1.8Mbit speed with my ISP or with your one :p |
Nomad (952) | ||
| 853752 | 2010-01-31 02:29:00 | 28 minutes - a new record! :) Nomad I can relate to your pain - my aunt in Levin is on the TC PDQ plan - a whole 256k down and 128k up! |
FAB (6923) | ||
| 853753 | 2010-01-31 03:14:00 | When I was with Slingshot (Never again:angry) I waited over 45 mins every time....there were 7 times. Still took them over 3 weeks to restore our phone service!! They treated me like a simpleton:( I have found Telstraclear to be helpful and reliable 2 things those other clowns failed at miserably. Well worth the wait IMHO |
KarameaDave (15222) | ||
| 853754 | 2010-01-31 06:34:00 | Well as it's whinge time, here's my bad experience also with TelstraClear... A while ago, when I was moving, I signed up with them for their home package which included TV and home phone. Never again. I've never experienced such bad service, regularly, in my life. Much much worse than I ever had with Telecom. Despite arranging it weeks in advance and re-confirming shortly before I moved in, nothing was actually set up as promised. I had the same problems with ringing and trying to actually get hold of someone with excessive times on hold before getting a real person. 30mins was about normal. I was without a landline for about 4 days before they fixed it. (To their credit, they did - eventually - reimburse me for calls I had to make using my mobile number instead) Then, a week or so later, my cable service stopped all of a sudden. They had disconnected the previous occupiers' account and accidentally shut down the service to me at his old address. Yep, another long delay trying to get someone to answer and sort it out. They needed to send a technician to my house for it, and I had to be present. Of course they didn't do non-standard hours, so I took a morning off work. They didn't turn up as arranged. Of course, ringing to find out where they were wasted another half an hour before I got a person. Unfortunately when i re-scheduled, they missed that appointment also. Neither time did they ring me in advance to let them know they would be late or can't make it. Finally on the third attempt they finally came. I don't think I have ever experienced such poor service on such a regular basis. Ever since then, anyone that asked I would always discourage from using them because of their poor service. Interesting to see that even now they haven't improved. Do they still have the automated prompt where you have to enter your customer number and # when you first get put on hold?? When you finally get through to a person, they would always ask for it again. I asked them once why they always ask me for it when they would already have it when I keyed it in at the start. They said the keying in of it doesn't actually work or appear on the operators screens. Geez! |
Chikara (5139) | ||
| 853755 | 2010-01-31 06:38:00 | My experience has been the opposite from the above when I rang Telstra a couple of months ago. After about 2 minutes of ringing I got a message to leave name and number and they would contact me as soon as an operator was free. To be honest I thought yeah right! but I did as instructed and got a return call within 20 minutes and the problem solved within 10 minutes. | tutaenui (1724) | ||
| 853756 | 2010-01-31 06:42:00 | Well, well, well. Most ISPs are more or less the same. This is the way it is, whether you like it or not. Just be patient, patient and patient. This is New Zealand. |
bk T (215) | ||
| 853757 | 2010-01-31 06:56:00 | You think 30 minutes is bad? Try 1 hour, then got hung up on, then another 20 minutes to re-explain problem to another person. That's iHug. Telecom's record was 45 minutes for me. And waiting time is the least of their problems!! |
qazwsxokmijn (102) | ||
| 853758 | 2010-01-31 07:49:00 | Last few times I rang Telecom got a reply within 1 minute or less -- They had ( dont know if its still going) a survey running, if you pressed 1 to take the survey at the end they answer right away - dont do the survey option and :sleep:sleep Of course you never do the survey anyway. Telstra can get busy, I've had times I call them, make a cuppa first, go through their voice prompts and have your drink and cakes / biscuits while waiting on hold -- Other times its --OH bugger - mouth full of biscuits and they answer :xmouth: Usually I find if there is a problem someplace within their network every man and his dog is calling them, saying my Internets down = WAIT. |
wainuitech (129) | ||
| 1 2 3 | |||||