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| Thread ID: 106981 | 2010-01-31 02:09:00 | Teltra Clear...best ISP, worst service | FAB (6923) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 853769 | 2010-02-01 00:58:00 | someone else comes along and has a good rep, prices and speeds, then yeah I'd jump ship fairly quickly. No ISP can guarantee excellent service all the time. Take Xnet - was fast,until more people got hold of it, esp the torrent plans and down it went. Sometimes it better the devil you know as the saying goes. | wainuitech (129) | ||
| 853770 | 2010-02-02 09:51:00 | I've never had to ring them. | d_wong (1373) | ||
| 853771 | 2010-02-02 20:05:00 | No ISP can guarantee excellent service all the time. True Wainuitech - I'd be the first to agree, but I'd like excellent service just *some* of the time :). When I say excellent service, I simply mean the help desk phone being answered in say less than 5 minutes. Too much to ask? |
FAB (6923) | ||
| 853772 | 2010-02-02 21:39:00 | BKT I think I have to be a little clearer: If we here are all experiencing long wait times for someone to answer our call for help, regardless of time or day, then that is poor management. Reports which management at TC (or any ISP) recieves on wait times, hang ups etc, would show this. They need more staff to man the phones, it's that simple IMO. The reality is this way it is now is a poor way of running a business. Does it have to be the way it is now? No - that what was I was trying to say. Do I have many options? As you say, no I don't, but that's no excuse for poor service. OK. We all (not all of us, of course) know that most organisations including ALL of our Govt departments, schools, etc., etc., have 'MANAGEMENT' issues; and that is the general 'environment' in NZ - maybe some other countries as well. What can we do about it? NOTHING! Since we still want to live and work here there's no other options but to live with it. Face and accept the reality and we will be happier, healthier and live longer:D. Be happy and enjoy life. New Zealand is a beautiful country with nice weather (at least better than lots of other places) and FRESH AIR. I do understand how you feel, nevertheless. :) |
bk T (215) | ||
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