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Thread ID: 107037	2010-02-01 21:20:00	Bootup problem	Thomas01 (317)	Press F1

Post ID	Timestamp	Content	User
854500	2010-02-05 07:49:00	Hi Speedy Sorry for the delay - My SHMBO of 54 years has just had a knee op. I guess my best ever day was the day I married her. My worst days have been this week seeing her in immense pain and not able to do anything to help her. So I have been distracted . Now I find myself not able to send you a HiJack log. I ran it OK and I have it available but trying to attach it to this reply I have found impossible. Well impossible for me. I am obviously doing something wrong but what? I feel sure I have used this HiJack thing before and didn't have problems. Tom	Thomas01 (317)
854501	2010-02-05 07:56:00	Copy and paste it. Don't attach it	Speedy Gonzales (78)
854502	2010-02-05 09:02:00	You haven't said what the OS is, but try what it says at this site HERE (dll.downloadatoz.com) ( scroll down the page to the instructions) taking any program out of the startup wont fix it, its side stepping the problem. If that doesn't work, go here and download (www.dll-files.com) the missing .dll file, extract it and dump it into the C:\Windows\system32 folder. Agree to over write if it asks.	wainuitech (129)
854503	2010-02-05 21:32:00	Speedy I'm making progress - log file below:- Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:22:05 a.m., on 6/02/2010 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\WINDOWS\System32\nvsvc32.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\UAService7.exe C:\WINDOWS\system32\Fast.exe C:\Program Files\VIA Technologies, Inc\Audio Deck\ADeck.exe C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe C:\WINDOWS\system32\RunDLL32.exe C:\WINDOWS\system32\fast.exe C:\WINDOWS\system32\taskswitch.exe C:\Program Files\HP\HP Software Update\HPWuSchd2.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe C:\program files\microsoft money\System\reminder.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\Copernic Desktop Search 2\DesktopSearchService.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger .exe C:\Program Files\Logitech\SetPoint\SetPoint.exe C:\Program Files\EurekaMultimedia\Personal Dictionary & Thesaurus\Pdttray.exe C:\Program Files\WordWeb\wweb32.exe C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE C:\WINDOWS\system32\wscntfy.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe C:\totalcmd\TOTALCMD.EXE c:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://slingshot.co.nz/ R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\ Yahoo! \Companion\Installs\cpn\yt.dll O2 - BHO: & Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\ Yahoo! \Companion\Installs\cpn\yt.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\s wg.dll O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\ Yahoo! \Companion\Installs\cpn\yt.dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file) O3 - Toolbar: Copernic Desktop Search - Home Toolbar - {4A1C6093-14F9-44D7-860E-5D265CFCA9D9} - C:\Program Files\Copernic Desktop Search 2\Toolbar\ToolbarContainer101000313.dll O4 - HKLM\..\Run: [AudioDeck] C:\Program Files\VIA Technologies, Inc\Audio Deck\ADeck.exe O4 - HKLM\..\Run: [SchedulingAgent] mstinit.exe /firstlogon O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [FastUser] C:\WINDOWS\system32\fast.exe O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\system32\taskswitch.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [zzzHPSETUP] E:\Setup.exe O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe" O4 - HKCU\..\Run: [Reminder] C:\program files\microsoft money\System\reminder.exe O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe" O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart O4 - HKCU\..\Run: [Multi Reminders] "C:\Program Files\Multi Reminders\reminder.exe" -c O4 - HKCU\..\Run: [LogitechSetup] F:\setup.exe /skip_all_checks /p /start /restart /l:enu O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [Copernic Desktop Search - Home] "C:\Program Files\Copernic Desktop Search 2\DesktopSearchService.exe" /tray O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user') O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user') O4 - S-1-5-18 Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe (User 'SYSTEM') O4 - .DEFAULT Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe (User 'Default user') O4 - Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger .exe O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe O4 - Global Startup: Personal Dictionary & Thesaurus.lnk = C:\Program Files\EurekaMultimedia\Personal Dictionary & Thesaurus\Pdttray.exe O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200 O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file) O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - go.microsoft.com O16 - DPF: {FA83E942-B796-46DE-9155-1632ECC5473B} - akamai.downloadv3.com O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll O20 - Winlogon Notify: AutorunsDisabled - C:\WINDOWS\ O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: Google Update Service (gupdate1ca342feffdb2ee) (gupdate1ca342feffdb2ee) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\system32\UAService7.exe -- End of file - 10534 bytes	Thomas01 (317)
854504	2010-02-05 21:39:00	This application has failed to start because MSVCR71.dll was not found Reinstalling the application may solve this problem. From your original question -- Posted an answer in #13 -- Replace the missing file - should fix it.	wainuitech (129)
854505	2010-02-05 21:51:00	You can tick these then tick fix checked Close browsers O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file) O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe Whats this? And whats E? O4 - HKLM\..\Run: [zzzHPSETUP] E:\Setup.exe O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKCU\..\Run: [Reminder] C:\program files\microsoft money\System\reminder.exe O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe" O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file) O20 - Winlogon Notify: AutorunsDisabled - C:\WINDOWS\ Is cd creator 5 up to date? Because its not compatible with XP, otherwise Info here (support.microsoft.com). You havent been getting these errors have you ? (support.microsoft.com) What browser are you using? If youre using IE6, I would update it. Since Google and MS will be dropping support for it soon. I would also update to SP3, if this isnt an AMD system	Speedy Gonzales (78)
854506	2010-02-09 05:02:00	I thought I ought to report progress. We it was hard. Speedy I'm afraid I was out of my depth and really didn't understand what was wanted. I could have done with you peering over my shoulder. Wainuitech I tried what you recomended and got the missing dll file down and installed where you said it should be. I have the file in a lot of places on my computer so I was a bit puzzled why Windows seemed unable to find it. I also tried my Registry Mechanic which is so old it is not supported any longer. So I switched to RegistryBooster (actually bought it !!) as the price seemed reasonable - it promised my sort of problem would be solved and they included at no cost System Tweater. Well it didn't make any difference to my problem and when I tried System Tweaker it crashed and refused to run! I was desperate by this time. So I tried googling my problem and amazingly found somebody with the same problem and same name ( Tom ) asking advice and getting it. It turns out that photogallery is part of the HP printer program and that program doesn't mention it even in the help files. I use a HP printer so I uninstalled it and then reinstalled it. Had some problems - in fact I did it about three times before it worked OK but the problem is solved. For now anyway. Thanks chaps for the help - it did help keep me going. Tom	Thomas01 (317)
854507	2010-02-09 05:13:00	Speedy I'm afraid I was out of my depth and really didn't understand what was wanted. I could have done with you peering over my shoulder. Get teamviewer, then i will be :p Send the ID and pw to me in a PM. Then I'll delete the startup entries I posted	Speedy Gonzales (78)
854508	2010-02-10 20:39:00	Get teamviewer, then i will be :p Send the ID and pw to me in a PM. Then I'll delete the startup entries I posted Speedy you've lost me again. I'm afraid I don't know what you mean by Teamviewer ID pw I have already managed to cure the problem I was having and need no more help. But I worry now I may have left something in place causing problems to you. Can you be more specific? Tom	Thomas01 (317)
854509	2010-02-12 11:06:00	Teamviewer is a remote desktop/support program allowing another computer to access yours and guide you or actually control your computer. When you download and run the client program file (Quick Support), it will give you a identification number (ID) and password (pw) allowing the other computer (running the host program (Full Version)) to connect to yours (you'd need to tell him (phone, email or whatever)). www.teamviewer.com	feersumendjinn (64)
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