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Thread ID: 106981	2010-01-31 02:09:00	Teltra Clear...best ISP, worst service	FAB (6923)	Press F1

Post ID	Timestamp	Content	User
853759	2010-01-31 08:34:00	Well, well, well. Most ISPs are more or less the same. This is the way it is, whether you like it or not. Just be patient, patient and patient. This is New Zealand. I think I have to disagree with this "This is the way it is, whether you like it or not" - it doesn't have to be this way at all. I am patient (you have to be!) but good service does not equal these sorts of common experiences with TC's (or any other ISP's) help desk....	FAB (6923)
853760	2010-01-31 09:14:00	.. it doesn't have to be this way at all. ... I agree with you, it doesn't have to be this way at all but that's the reality. Let's face it. As the old saying goes: If you can't beat them, join them; if you can't join them, you got to leave them. You don't have many options, do you?	bk T (215)
853761	2010-01-31 19:21:00	I have been with TC for over 3 years in Wellington, the cable service is lightening fast and I just got a free upgrade from 4Mbps to 10Mbs. Great. They won ISP of the year. Fantastic. But why o why do I always have to wait for so long for anyone to answer the help line? You have to wait ages with other ISPs too. At least when TC answer I have found, they always give good service. There is less halfwits noit listening and telling you to do irrelevant things with TC. So put up with the wait times.	pctek (84)
853762	2010-01-31 20:22:00	Lets see how long :p Currently its 9.22am Calling now about a problem that a customers having ----------------------> Hmmmm Says 48 Minutes -- Ok there was an upgrade last night -------- OH CRAP-- OK telstra have problems - both my phone lines suddenly died	wainuitech (129)
853763	2010-01-31 20:36:00	BKT I think I have to be a little clearer: If we here are all experiencing long wait times for someone to answer our call for help, regardless of time or day, then that is poor management. Reports which management at TC (or any ISP) recieves on wait times, hang ups etc, would show this. They need more staff to man the phones, it's that simple IMO. The reality is this way it is now is a poor way of running a business. Does it have to be the way it is now? No - that what was I was trying to say. Do I have many options? As you say, no I don't, but that's no excuse for poor service.	FAB (6923)
853764	2010-01-31 20:45:00	Seems they are currently having a MASSIVE problem -- Tried on the Cell - They are not even connecting to the help desk, telling people to call back later. Least the Internet is still going ( shhhhhhhhhhh) :)	wainuitech (129)
853765	2010-01-31 22:31:00	11.25, recalled Telstra, it said 31 minute wait - less than 1 minute later talking to a Telstra Tech. :D	wainuitech (129)
853766	2010-01-31 23:46:00	They need more staff to man the phones Does it have to be the way it is now? No of course not . They could: A)Hire more NZ staff at extra cost, reduced profits - nah, can't see that happening B)Fire all NZ staff and outsource to an asian call centre . You think that would improve things?	pctek (84)
853767	2010-01-31 23:57:00	Vodafone told me to stop calling them as they were sick of me complaining about the crap speed. This is good for me.	Roger Hunt (13648)
853768	2010-02-01 00:28:00	No need for the sarcasm PCtek. Obviously outsourcing the helpdesk to Asia would not improve things. Hiring more staff - yes would equal reduced profits but if the company wants long-term viability (and increasing their customer base = bigger profits), they need to be realistic about it. What's the point of profits if customers are leaving, or you can't sign up new ones because of the reputation of your help desk answer times? Yes, I know, I said I would not leave them for the only reason of an overloaded help desk, but if someone else comes along and has a good rep, prices and speeds, then yeah I'd jump ship fairly quickly.	FAB (6923)
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