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| Thread ID: 107285 | 2010-02-11 07:43:00 | ST3500820AS required for spare part to fix external hard drive | craigzgurl (15622) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 857221 | 2010-02-11 07:43:00 | Hi there, This is my first post . I'm at my wit's end so am hoping the good people at this forum can help me! I have a Maxtor Basics 500GB external hard drive, but it packed up after a few months (computer one day just couldn't "see" the drive) . I thought I would use the hard drive as actual storage and so hadn't backed it up (I know, you don't need to tell me . . . . I've learnt the hard way that this was incredibly stupid) . Anyway, most of the contents are just photos but of course of sentimental value . . . . So the drive is still under its warranty and I've already spoken to Seagate about this and they said yes it was likely to be covered by warranty but that I needed to get the data after off it before sending it back to them . So I took it to a place a few weeks ago to get the data recovered and that's where the issues continue . . . . I'm no "techie" but from what I understand they are after a specific part that is required for them to fix the drive before they can actually retrieve the data off . Unfortunately they're having real issues trying to source one and they (and I) have been looking all over the net . The part required is an ST3500820AS firmware SD35 . (They've tried replacing it with an ST3500320AS but said it didn't work) . I found someone else on TradeMe with the exact same situation (ie wanted this exact part to fix a hard drive in order to recover data) and I wanted to see if he had found a solution . . . but unfortunately TradeMe wasn't allowed to put me in contact with him . So my question is: Does anyone have this part that I could use/borrow temporarily or buy? If not, does anyone know where I could buy one from? Any help is greatly appreciated . |
craigzgurl (15622) | ||
| 857222 | 2010-02-11 07:56:00 | It looks like they probably will need to get a new Seagate drive then with the SD35 Firmware. It does not look good. forum.lowyat.net |
Sweep (90) | ||
| 857223 | 2010-02-11 08:15:00 | If you're in NZ, are you in Auckland? | Speedy Gonzales (78) | ||
| 857224 | 2010-02-11 08:19:00 | Hi there, yes I am in Auckland. | craigzgurl (15622) | ||
| 857225 | 2010-02-11 08:32:00 | Are you near Mt Eden?? I could try a program and see if it can recover whatever. I tried it previously on a memory card ,windows couldnt even recognise, and managed to recover photos off the memory card for someone some time ago | Speedy Gonzales (78) | ||
| 857226 | 2010-02-11 08:41:00 | Thanks for that offer. Just a question and please pardon my ignorance, but isn't a memory card and an external hard drive quite different?! Also at the moment, the hard drive is still at the repair place so I would need to get it back off them.... I'll see if anyone is able to help out with a replacement part, but if there's no parts forthcoming, I'll totally contact you again re your recovery program, if that's okay. Thanks :) | craigzgurl (15622) | ||
| 857227 | 2010-02-11 08:49:00 | The point is, a memory card is still a storage device (like a hard drive). And windows no matter what the guy did (the guy who brought it here), couldnt even see it, let alone read it. The program I used then managed to see what was on it. And I recovered the photos off it. Then I formatted the memory card | Speedy Gonzales (78) | ||
| 857228 | 2010-02-11 08:56:00 | Okay. That sounds like something I should try. I'll see if I can get the hard drive back from the recovery guy and get in contact again when I've got it. Thanks. | craigzgurl (15622) | ||
| 857229 | 2010-02-11 09:03:00 | No probs . Its better than nothing . And if it doesnt work, well at least we tried . You can take it back to them after |
Speedy Gonzales (78) | ||
| 857230 | 2010-02-11 09:15:00 | Great, I really appreciate your help. | craigzgurl (15622) | ||
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