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Thread ID: 98862 2009-04-10 11:05:00 Refund policy for International Qantas Flights Renmoo (66) PC World Chat
Post ID Timestamp Content User
763811 2009-04-10 11:05:00 Quick (urgent) question here. If one cancels an international flight from New Zealand to Singapore via Qantas within 24 hours after making an online booking, what are the refund policies on that? I can't seem to be able to find a definitive answer from the Qantas website.

Cheers 		Renmoo (66)
763812 2009-04-10 11:19:00 That would depend on how you booked, what type of seat (flexi, super saver etc) and insurance wouldn't it? bob_doe_nz (92)
763813 2009-04-10 11:21:00 Online booking - Super Saver - No insurance bought. Renmoo (66)
763814 2009-04-10 11:26:00 $250 cancellation fee - see here (www.qantas.com.au). Jen (38)
763815 2009-04-10 11:58:00 Oh darn. The web page that the link points to pretty much explains everything that I need to know, sigh. Renmoo (66)
763816 2009-04-11 23:55:00 Yup, I got a Brunei Airlines to KL Malaysia special to Asia for $899
But they have no refund for cancellations at all and any change of dates cost $175 or something like that, if both dates are changed that is $300+ :D

But I didn't change any so ..:cool:

My uncle wanted to go to HKG but was too late. They had faers to Kuala Lumpur, Singapore, Bangkok, Hong Kong :p
3.30am take off for KL thou:waughh:

I took a week annual leave, Friday night after work and back Sunday morning :banana 		Nomad (952)
763817 2009-04-12 05:06:00 QANTAS are one of the World's Financially successful international airlines, they are there to make money not friends, so don't expect to get anything from them if they can avoid it. ie if their rules don'r specifically say you can do something and spell out how it is done and any penalties, then it is afer to assume you can't. for example changing bookings or refunds.

Their Frequent Flyer programme stinks, just try using the points for any decent long international flight, especially if you are booking return. Rather than booking at fares that qualify for points one is a long way ahead going for the cheapest seat, with the cheapest carrier (excludung Virgin Blue)

I recently got a nice letter from their Frequent Flyer promotions advising that I had enough points to buy a return ticket to New York - great lets take them up on it - small problem I could get an outbound booking in about 12 weeks, however, unless I was prepared to stay there for 5 months there was no chance of a return flight
I have subsequently been advised by a QANTAS staff member that for international your best bet is to use your points outbound onlyas there are so few seats available for points there is no way you could make any changes to your return flight, Changes cost 5000 points, cancelations mean forfeiture of the points 		KenESmith (6287)
763818 2009-04-12 05:23:00 QANTAS are one of the World's Financially successful international airlines, they are there to make money not friends, so don't expect to get anything from them if they can avoid it. ie if their rules don'r specifically say you can do something and spell out how it is done and any penalties, then it is afer to assume you can't. for example changing bookings or refunds.

Their Frequent Flyer programme stinks, just try using the points for any decent long international flight, especially if you are booking return. Rather than booking at fares that qualify for points one is a long way ahead going for the cheapest seat, with the cheapest carrier (excludung Virgin Blue)

I recently got a nice letter from their Frequent Flyer promotions advising that I had enough points to buy a return ticket to New York - great lets take them up on it - small problem I could get an outbound booking in about 12 weeks, however, unless I was prepared to stay there for 5 months there was no chance of a return flight
I have subsequently been advised by a QANTAS staff member that for international your best bet is to use your points outbound onlyas there are so few seats available for points there is no way you could make any changes to your return flight, Changes cost 5000 points, cancelations mean forfeiture of the points

That's why I think Air NZ's "Airpoint Dollars" scheme is ideal - not only can you book any seat on any flight, you can even book for someone else using your points. 		somebody (208)
763819 2009-04-12 05:25:00 QANTAS are one of the World's Financially successful international airlines, they are there to make money not friends, so don't expect to get anything from them if they can avoid it. ie if their rules don'r specifically say you can do something and spell out how it is done and any penalties, then it is afer to assume you can't. for example changing bookings or refunds.

Their Frequent Flyer programme stinks, just try using the points for any decent long international flight, especially if you are booking return. Rather than booking at fares that qualify for points one is a long way ahead going for the cheapest seat, with the cheapest carrier (excludung Virgin Blue)

I recently got a nice letter from their Frequent Flyer promotions advising that I had enough points to buy a return ticket to New York - great lets take them up on it - small problem I could get an outbound booking in about 12 weeks, however, unless I was prepared to stay there for 5 months there was no chance of a return flight
I have subsequently been advised by a QANTAS staff member that for international your best bet is to use your points outbound onlyas there are so few seats available for points there is no way you could make any changes to your return flight, Changes cost 5000 points, cancelations mean forfeiture of the points

Yes, that's where I like the AirNZ Airpoints scheme better. Basically your points are worth 1 for 1 real dollars, so you can buy any seat using either airpoints or real money - they don't restrict airpoints seats at all.
The only things I wish they would do - and this applies to ALL airlines - just advertise one total cost that includes everything! Not a fare that you then have to add taxes on, fuel surcharges, etc etc.. 		Chikara (5139)
763820 2009-04-12 05:28:00 That's why I think Air NZ's "Airpoint Dollars" scheme is ideal - not only can you book any seat on any flight, you can even book for someone else using your points.

Ahh, great minds think alike - posted the same thing at the same time!

The only restriction with booking a flight for someone else, don't they have to be on your 'gifting' register, which they limit to someone living at your same address only?
Or, maybe I'm getting confused with transferring points to someone else, rather than booking a flight for someone else... 		Chikara (5139)
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