| Forum Home | ||||
| PC World Chat | ||||
| Thread ID: 98823 | 2009-04-08 23:59:00 | Do you guys make money on new systems? | Ferg (2559) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 763452 | 2009-04-09 05:19:00 | I find it hard to believe that Dell could beat QMB in terms of what each can offer for the same price.... Believe it. I use QMB for my computer parts they are blardy good. Their only problem is their location its in a real unsafe area. All the customer has to do is use his backup stuff from their backup cd sd etc They didnt backup? well thats just too bad. How many times have people been told not to trust something spinning at 7200 rpm. |
prefect (6291) | ||
| 763453 | 2009-04-09 06:36:00 | Your friend must be a **** tech then. And thats service? How about if it isn't just parts? And what if the parts are the HDD? Do they retrieve their stuff first? I would say not. Do they give training? Not. Here: reseller.co.nz and: www.theregister.co.uk pctek, I find it offensive that you will judge people without seeing their work first. I certainly don't go around passing judgement on what your work is like, because I have never met you, don't know what you do, or how well you do it. The arrangement I have described isn't for everyone - but for his clients (with whom he has ongoing support agreements with - a handful of companies and organisations, rather than every man and his dog off the street), it makes plenty of sense. I'm certainly not going to try and defend Dell's customer service, although personally I have never had any problems with them. Data loss isn't a problem, since all files are routinely backed up. If a hard drive fails (which I don't think has happened yet...), if necessary, he would retrieve the data off it first if the hourly backups hadn't run. Training isn't an issue, because he does it as part of his support agreement with them. This means, all the Dell "technician" needs to do is come in and replace whatever hardware is faulty - it's basic work which simply isn't worth his time (not the hardware install itself, but stuffing around with RMAs). For all intents and purposes, they could actually replace the entire machine hard drive, and there would be minimal disruption. All of these systems have next-business-day onsite warranties, so there's no mucking around with sending systems back and forth. A recent example: there was faulty RAM in a desktop. They phoned Dell, and the motherboard, RAM, and graphics card were replaced the next day. If he was servicing a system he'd built himself, there'd be a delay waiting for suppliers to process RMAs. There is an interesting story associated with this particular Dell technician's training (or lack of thereof)... but that's not the point - for the clients he deals with, it makes perfect sense to do what he's doing. |
somebody (208) | ||
| 763454 | 2009-04-09 13:11:00 | . **** shitty shittier bullshit ***** bitchy **** ****er What a ****ed up swear filter . |
roddy_boy (4115) | ||
| 763455 | 2009-04-09 21:48:00 | pctek, I find it offensive that you will judge people without seeing their work first . The arrangement I have described isn't for everyone - but for his clients it makes plenty of sense . . They phoned Dell, and the motherboard, RAM, and graphics card were replaced the next day . If he was servicing a system he'd built himself, there'd be a delay waiting for suppliers to process RMAs . . I'm not rubbishing his work . As such . I see no advantage in recommending toaster shop boxes, the idea is to avoid having RMAs in the first place - and considering what goes into a Dell is completely random as far as brands go, I certainly don't recommend them . As for not worth his time, and RMAs, I have various parts on hand, should something fail in one of my under warranty systems I can put the spare into it while waiting for the RMA . I have one or two small businesses I look after also, they have been through the rest of the avialable techs and now seem quite happy with things the way they are now . It doesn't involve Dell or any other "brand" . I do attend to look after small things that are probably "not worth my time" but I call that support . |
pctek (84) | ||
| 763456 | 2009-04-09 21:53:00 | I'm not rubbishing his work. As such. I see no advantage in recommending toaster shop boxes, the idea is to avoid having RMAs in the first place - and considering what goes into a Dell is completely random as far as brands go, I certainly don't recommend them. As for not worth his time, and RMAs, I have various parts on hand, should something fail in one of my under warranty systems I can put the spare into it while waiting for the RMA. I have one or two small businesses I look after also, they have been through the rest of the avialable techs and now seem quite happy with things the way they are now. It doesn't involve Dell or any other "brand". I do attend to look after small things that are probably "not worth my time" but I call that support. Fair enough. |
somebody (208) | ||
| 763457 | 2009-04-09 22:32:00 | As for not worth his time, and RMAs, I have various parts on hand, should something fail in one of my under warranty systems I can put the spare into it while waiting for the RMA . I do attend to look after small things that are probably "not worth my time" but I call that support X2 :thumbs: Quickest time Once - had a customers PC blow a board - EXACT same one as in one of my workshop PC's . Took out the HDD's changed them over within an hour they were back up and running, with the Workshop PC as a stand in till theirs was fixed - replacement board came about a week later for their original PC - changed them back - no charges at all . |
wainuitech (129) | ||
| 763458 | 2009-04-09 22:46:00 | X2 :thumbs: Quickest time Once - had a customers PC blow a board - EXACT same one as in one of my workshop PC's . Took out the HDD's changed them over within an hour they were back up and running, with the Workshop PC as a stand in till theirs was fixed - replacement board came about a week later for their original PC - changed them back - no charges at all . I guess both pctek and yourself take a more professional approach to after-sales service then . |
somebody (208) | ||
| 763459 | 2009-04-10 01:09:00 | most guys now arent making too much in building new systems, but comes down to a few different factors. but i definately think those who buy from local builders will 90% get better service then online or toaster shops. When something breaks and has to be fixed, more often then not local builders will have a spare or a loan component that they will lend out to the end user. thats something you would normally not get from online shops as they order as required and dont hold any stock. as for the comment about someone who tells customers to go for it when they say they can get it cheaper on price spy. good on you. I guess they will learn their lesson that cheap is not always best. Although you may save $10 on a MB from checking on pricespy you may have to spend 3-4 hours with RMA issues. |
sonar (14802) | ||
| 763460 | 2009-04-10 01:27:00 | My job is software developer but I also do system building for friends as a side business, I have accounts at wholesalers so I buy parts for them, they pay me whatever I need to pay the wholesalers.I do not make any money from it but doing the thing is more fun than money can give you. So you are making harder for all the guys that try to do this for a living ! |
Digby (677) | ||
| 763461 | 2009-04-11 09:05:00 | So you are making harder for all the guys that try to do this for a living ! But that's no different to a mechanically-minded friend who will help fix your car, rather that having to take it to a mechanic! Or, somebody who's good with electronics fixing your TV rather than taking it to a repair shop. Happens all the time, people helping out mates. |
Chikara (5139) | ||
| 1 2 3 4 5 | |||||