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Thread ID: 107943	2010-03-08 09:41:00	Problems with Vista Freezing	jwig (15664)	Press F1

Post ID	Timestamp	Content	User
864994	2010-03-08 09:41:00	After a year of careful, low impact, 2 person household use, our HP desktop i.e. Vista, is freezing not long after start up...(i.e. keyboard, screen, mouse )and the only solution currently is turning the machine off at the power switch.This problem is still continuing even after a complete re-install from the image partition and every possible known diagnostics check of hardware, checking for virus, malware, defrag, diskclean, registry clean, re-installing only McAfeem Wiindows updates (77 in total and to my mind the suspect cause??). I have also cleaned dust from the fans and checked internal connections. We use wireless keyboard, mouse and a Thomson broadband modem, and have very few programmes running at startup The hardware is relatively new, 2 gig ram, core duo cpu, and has run sweetly til last week. Five solid days and much of the night with checks, backups, restores ad infinitum, and complete re-installs haven't solved the problem. HP, ( an email from their US help desk ), suggested the motherboard might be the problem but it checks out fine in diagnostic tests. I think it is software as a gut reaction but just know too little. Please can anyone suggest a useful course of action apart from dragging out the axe?	jwig (15664)
864995	2010-03-08 18:42:00	One thing I found with the wireless keyboard and mouse that caused my Vista system to freeze (before I went to W7) was the placement of the wireless receiver. If it wasn't close to the mouse, about 300mm (and line of sight), sometimes I would have a Vista freeze. Also check tha batteries in the keyboard and mouse.	Bryan (147)
864996	2010-03-08 19:04:00	re-installing only McAfee HP, ( an email from their US help desk ), suggested the motherboard might be the problem but it checks out fine in diagnostic tests.? I wouldn't use McAfee for starters. And what diagnostic tests did you do on the motherboard? Its going to be a hardware problem.	pctek (84)
864997	2010-03-08 20:58:00	Many thanks for the above helpful replies. I've tested out the mouse/keyboard location and used traditional plug ins...no change to problem. The diagnostic tests were those "onboard" with HP help sytem and in Microsoft PC Doctor and Hp Diagnostics. The computer freezes in ever increasing haste from a cold start .....takes about 8 minutes to a couple of minutes by the third restart. I'm beginning to feel it is a hardware issue in which case is it worth the repair cost as against a new machine that is running Windows 7?	jwig (15664)
864998	2010-03-08 21:11:00	Did you uninstall Mcafee, to see if it made a diff in the boot time? Boot into safe mode / networking. Then post a hijackthis log its below. We'll see whats on it. Have the service packs been installed?	Speedy Gonzales (78)
864999	2010-03-08 23:20:00	The diagnostic tests were those "onboard" with HP help sytem and in Microsoft PC Doctor and Hp Diagnostics. Hah. The only real way to test hardware is to swap it out. If it is quite old, then it may not be practical to replace a board. If you can find one that supports the CPU etc then yes you could. Up to you really. Stick with ASUS or Gigbyte motherboards, low failure rate and 3 yr warranties.	pctek (84)
865000	2010-03-13 00:59:00	Thank you very much PCtek and Speedy Gonzales for being so helpful. I will try the uninstall of McAfee...comes with the xtra home package...then try to post the hijackthis log..I know how to boot into safe mode but have never done nay log analysis. I will give it a go. Sorry to be so slow but the reboots from the freezes are the problem and they seem to happen mid stream of doing anything. I have to rely upon an older dialup laptop for internet.	jwig (15664)
865001	2010-03-13 01:01:00	Thank you very much PCtek and Speedy Gonzales for being so helpful. I will try the uninstall of McAfee...comes with the xtra home package...then try to post the hijackthis log..I know how to boot into safe mode but have never done any log analysis. I will give it a go. Sorry to be so slow but the reboots from the freezes are the problem and they seem to happen mid stream of doing anything. I have to rely upon an older dialup laptop for internet.	jwig (15664)
865002	2010-03-13 01:55:00	Hello Speedy Gonzales I booted in to safe / networking, uninstalled McAfee, (computer froze again ), installed Avast so that I could download Hijackthis safely, scanned for what I hope was the log you might be kind enough to look at . The computer does freeze in safe mode but not as much . It also froze mid an avast disk scan . I appreciate whatever advice you might be able to give me . Many thanks . Logfile of Trend Micro HijackThis v2 . 0 . 2 Scan saved at 2:41:38 p . m . , on 13/03/2010 Platform: Windows Vista SP1 (WinNT 6 . 00 . 1905) MSIE: Internet Explorer v8 . 00 (8 . 00 . 6001 . 18882) Boot mode: Safe mode with network support Running processes: C:\Windows\Explorer . EXE C:\Program Files\Internet Explorer\iexplore . exe C:\Program Files\Internet Explorer\iexplore . exe C:\Program Files\Trend Micro\HijackThis\HijackThis . exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = . redirect . hp . com/svs/rdr?TYPE=3&tp=iehome&locale=en_au&c=83&bd=Pavilion&pf=cndt" target="_blank">ie . redirect . hp . com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = . microsoft . com/fwlink/?LinkId=54896" target="_blank">go . microsoft . com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www . yahooxtra . co . nz/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = . redirect . hp . com/svs/rdr?TYPE=3&tp=iehome&locale=en_au&c=83&bd=Pavilion&pf=cndt" target="_blank">ie . redirect . hp . com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = . microsoft . com/fwlink/?LinkId=54896" target="_blank">go . microsoft . com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = . microsoft . com/fwlink/?LinkId=54896" target="_blank">go . microsoft . com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = . redirect . hp . com/svs/rdr?TYPE=3&tp=iehome&locale=en_au&c=83&bd=Pavilion&pf=cndt" target="_blank">ie . redirect . hp . com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper . dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32 . dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5 . 5 . 4723 . 1820\s wg . dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv . dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32 . dll O4 - HKLM\ . . \Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui . exe -hide O4 - HKLM\ . . \Run: [RtHDVCpl] RtHDVCpl . exe O4 - HKLM\ . . \Run: [hpsysdrv] c:\hp\support\hpsysdrv . exe O4 - HKLM\ . . \Run: [KBD] C:\HP\KBD\KbdStub . EXE O4 - HKLM\ . . \Run: [OsdMaestro] "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD . exe" O4 - HKLM\ . . \Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler . exe O4 - HKLM\ . . \Run: [NvCplDaemon] RUNDLL32 . EXE C:\Windows\system32\NvCpl . dll,NvStartup O4 - HKLM\ . . \Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces . exe" -hide -runkey O4 - HKLM\ . . \Run: [ avast! ] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp . exe O4 - HKCU\ . . \Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier . exe" O4 - HKCU\ . . \Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar . exe /autoRun O4 - HKUS\S-1-5-19\ . . \Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar . exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\ . . \Run: [WindowsWelcomeCenter] rundll32 . exe oobefldr . dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\ . . \Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar . exe /detectMem (User 'NETWORK SERVICE') O8 - Extra context menu item: Google Sidewiki . . . - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6 FF0C6D236BF8 . dll/cmsidewiki . html O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE . dll O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE . dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR . DLL O13 - Gopher Prefix: O16 - DPF: {A3256902-51FA-45A0-8A97-FC1143C169D9} (Diagnostics ActiveX WebControl) - . microsoft . com/mats/DiagWebControl . cab" target="_blank">support . microsoft . com O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv . exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ . exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv . exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv . exe O23 - Service: GameConsoleService - WildTangent, Inc . - C:\Program Files\HP Games\My HP Game Console\GameConsoleService . exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc . - C:\Program Files\Google\Update\GoogleUpdate . exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService . exe O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service . exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc . exe O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield . exe (file missing) O23 - Service: McAfee SystemGuards (McSysmon) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon . exe (file missing) O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc . exe -- End of file - 5729 bytes	jwig (15664)
865003	2010-03-13 01:57:00	I should have added that i have installed all the latest updates from Microsft website. J.	jwig (15664)
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