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Thread ID: 99868	2009-05-17 22:33:00	Extended warranties	Metla (12)	PC World Chat

Post ID	Timestamp	Content	User
774757	2009-05-18 05:05:00	I 1. The Referee does not need to be a lawyer 2. He can actually rule against the law in the interests of fairness. Not quite. The referee is not a judge. They might have been a lawyer but it isn't required. They are expected to have a reasonable understanding of the law. You are not allowed to use a lawyer. The referee does not have to have the dispute proved to 98% or thereabouts, only be satisfied themselves to around 50%. Various things may or may not apply: Consumer Guarantees Act Contractual remedies Act Etc I am in the middle of a dispute so have all the info on this.	pctek (84)
774758	2009-05-18 06:09:00	You would think people who sell stuff should stock spare parts for it for a reasonable time. Can still buy a 105E head gasket from Henry. I got Dell, they are pretty reliable and last for years. The best thing Dell can do is sort the clown out so they dont get bad publicity. We give a concrete warranty for earthmoving machines repairs if its on concrete when its breaks down again its warranted or 10 10 warranty 10 minutes or 10 metres of operation thats the warranty.	prefect (6291)
774759	2009-05-18 07:54:00	I just rang F&P about my 3 yr old oven - the main seals are stuffed. They said, too bad its out of warranty and we could maybe fix it if the techs report indicates a manufacturing fault but I have to pay for this report. Bollocks. Rang the retailer (as I should), Noel Leeming next. Sales girl more or less said the same a s F& P, I told her if she wasn't familiar with the G CGA she should go fetch her manager. He rang me back and is sending out the repair agenst (under warranty) and then will chase up F&P for me. He agrees 3 yrs isn't a "reasonable time". --------- Its a tricky area, basically as I tell my customers I only use quality parts in PCs (ASUS, GB, etc etc) then they could hassle me past the warranty period for replacement parts. And I'd have to provide them too. Even though my supplier wouldn't accept an RMA at that point. Most accept the time as being fair though, I think the Dell case is a bit unfair. Then again who was the Dell rep? I'd have pointed out the faulty parts in question were NOT a quality brand (bet they weren't) and therefore 5 years was a damn good lifespan for it. Although if it was like a Seagate drive, or ASUS board or some such, then maybe they did have a case. Thats why I don't do generic warranties on the whole PC, I specify each part. And why I chased around for a socket 939 board recently, if my brother didn't need it, then there are 2 others I know who could well do. And its either that or change CPU, board and RAM all in one go, which is way more expensive. Maybe F&P use the same method for warranties, not warranting the whole appliance as one but instead warranting the different parts according to the quality they used....... I would seem your main seal was put together with Dell parts:p	plod (107)
774760	2009-05-18 21:36:00	I would seem your main seal was put together with Dell parts:p I worked for them 9 years ago and the F&P engineers then were whinging about their recommended parts being scrapped and cheap rubbish parts being used. I've owned 3 other ovens which lasted ages and were well made, this thing I have now is more Acer quality.	pctek (84)
774761	2009-05-18 23:23:00	I worked for them 9 years ago and the F&P engineers then were whinging about their recommended parts being scrapped and cheap rubbish parts being used. I've owned 3 other ovens which lasted ages and were well made, this thing I have now is more Acer quality. Thats because is was probably purchased from a toaster shop and not an oven shop	plod (107)
774762	2009-05-19 00:49:00	I would hope any computer regardless of brand would last at least 5 years. I cannot think of any electrical device/appliance that I wouldn't expect 5 years from. For computers 5 to 10 years is where pro-rata comes in.	Rob99 (151)
774763	2009-05-19 01:07:00	I would hope any computer regardless of brand would last at least 5 years. Why? It's not its brand - its the parts in them. And the likes of ECS (motherboards) give a 1 year warranty. Why? Considering others give 3 years...........because they're **** and they don't expect them to last.	pctek (84)
774764	2009-05-19 01:32:00	Totally agree with what PCtek mentions - I've lost count of the number of Dells and HP/Compaqs that are anywhere from 1-3 years old that have had major failures. Main failures in order - going by Brand I would see: Dell PC Company / PC Direct HP/Compaq Computers Built by Real computer Shops / Builders	wainuitech (129)
774765	2009-05-19 01:43:00	Why? It's not its brand - its the parts in them. And the likes of ECS (motherboards) give a 1 year warranty. Why? Considering others give 3 years...........because they're **** and they don't expect them to last. If I bought a new car, TV, toaster, oven, play station, battery drill or hoover I would expect it to last for 5 years. Customers buy the computer as a whole; the parts in them are called specifications. A customer could be sold a computer for $2000, built with all the lowest quality parts available, but with the same specifications as a computer built with all the best quality parts available. How is a regular customer able to tell the difference between a 500w Enermax and a 500w Raidmax. The specifications would appear the same to the regular customer.	Rob99 (151)
774766	2009-05-19 02:23:00	A customer could be sold a computer for $2000, built with all the lowest quality parts available, but with the same specifications as a computer built with all the best quality parts available . Simple: if the PC built with low quality parts was $2000 - then the PC with High quality parts, but same spec's would cost more than $2000 . Usually the Better the quality of the component the higher the price . Take the TV as an example - a person goes in Hardly Normals, there are a dozen LCD TV's all the same size and spec's - but they range in prices - why? - generally the more expensive will have better picture quality ( one would hope) Whats the one thing the average person who knows nothing about computers looks for ???? --the cheapest price - the big PC manufacturing companies know this and turn out cheap PC's with crap components that are unlikely to last more than a year or 2 - its a risk they take, if 1 in a thousand PC's fail then its nothing for them to replace it under their warranty, compared to the amount of $$$ they would make selling the other 999 PC's that don't have a problem . Example a while back - there were a huge amount of "cheap" capacitors manufactured - some of the component manufactures brought them because they were cheap- then a few years on there came the leaky capacitors problem - mostly caused by these cheap components .	wainuitech (129)
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