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| Thread ID: 100400 | 2009-06-06 06:39:00 | Cutomer service - the authority to speak | Nomad (952) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 780051 | 2009-06-06 06:39:00 | We tried to book a sky movie on demand, we have a voucher for a free one. So we got a blue screen in front of the movie. So we rang them as it says on screen. Then we were told they have to speak to the account holder before they can do anything ... you you think this is acceptable? I mean people who live in the same address, partners, wives, husbands cannot do anything. This isn't private matter, all it is, is a tv channel or others it may be a landline phone or whatever ... And for someone who works in the evenings comes back 11pm 7 days a week and myself who has a day job ... what can we do. |
Nomad (952) | ||
| 780052 | 2009-06-06 06:41:00 | I mean what is next? Earthquake, try to get power or phone back on. Sorry, can we talk to the account owner before we do anything? Or do you think my view is too extreme. Its not like we are dealing with funds, or changing contact info. TV not working, can you fix it .... | Nomad (952) | ||
| 780053 | 2009-06-06 06:52:00 | They've probably had problems with other people (say kids for example) calling up and making unauthorised transactions, which the account holder has then refused to pay. I know with TelstraClear, you can add additional "authorised" people to your account - they need a name and a date of birth. Maybe you can do the same with Sky? |
somebody (208) | ||
| 780054 | 2009-06-06 06:58:00 | Yeah probably send the form back I dunno .. I may look on the net for one. | Nomad (952) | ||
| 780055 | 2009-06-06 07:01:00 | Happened to me exactly when I rang up telecom. Even with the account no, password and all the details(dad told me) they wouldn't let me. The next time, I rang up as my dad:p My dad allows me, as he just doesn't know the "tech stuff" so he gets me to do it. Blam |
Blam (54) | ||
| 780056 | 2009-06-06 07:11:00 | Sky had no forms on the net .. well from what I can tell. I guess I need to call them but I emailed them instead lol ... I was on the phone and this is the movie on demand telephone number which you would think you get some priority, I was on hold for like 25mins while the moving was going ... ;) The last time with Sky I rang up as my dad .... cannot be stuffed. Put it this way my dad got a bit annoyed he had to phone in for me even for a 10 sec to say hi. For mine, English isn't his first language. This time I thought I be nice and thought they be understanding by telling who I am, ie., I am not buying something or changing something, I am trying to fix an error. |
Nomad (952) | ||
| 780057 | 2009-06-06 08:46:00 | Maybe your voice indicates youth? Because I've sat next to customers talking to Telecom etc and giving them the customers details and saying who I am and I never get hassled. |
pctek (84) | ||
| 780058 | 2009-06-06 08:55:00 | I have never been denied who I pretended to be. I only did it once when I said I was my dad, that was year or two ago. This time I was honest and thought they were understanding and told them who I am really are and the account holder is not at home .... but they couldn't help us....... | Nomad (952) | ||
| 780059 | 2009-06-06 10:22:00 | Sky has its problems and really annoys people at times. Trouble is, it seems they don't really care all that much. SWMBO wondered why I get mad when trying to book a program for recording. Any more than 2 days and it can take up to 4 minutes for the EPG to get the info onscreen. She saw it in action today when I was booking "New Tricks" at 7.30 on UKTV next Tuesday night. Took 4 minutes to get to the stage where I could see it onscreen. When you ring up and finally get a person to complain to, you get the "Would you like fries with that?" - "Have you done a reboot?" - "Are you interested in MYSky?" sort of reply. Ken (Insert "Thumbs down" smilie here) |
kenj (9738) | ||
| 780060 | 2009-06-06 11:48:00 | Would you like fries with that? After telling me she couldn't do anything for us. She then said .. is there anything else we can help you with. Umm.. you didn't help me first so it is not "anything else" and what can you help us with if we don't have the authority to speak. :lol: |
Nomad (952) | ||
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