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Thread ID: 100400	2009-06-06 06:39:00	Cutomer service - the authority to speak	Nomad (952)	PC World Chat

Post ID	Timestamp	Content	User
780061	2009-06-06 11:52:00	Sky has its problems and really annoys people at times. Trouble is, it seems they don't really care all that much. Ken (Insert "Thumbs down" smilie here) That's monopolies for you. Until they have competition, they can basically do what they want, and charge what they want. I remember Air NZs poor service and high prices, before Anset came in, and they quickly improved things. I don't have sky. Overpriced, I don't have the time to watch it, plus the stuff they show isn't that great. If I was to see a movie, I hire it and the movies are more recent too.	robbyp (2751)
780062	2009-06-06 12:52:00	We don't use the in-demand movies, only this time cos we have a voucher. I was on the telephone and they said it cost $6.00 (or $6.99) I could get a new release DVD hire for $2.99 now with the recession (any of the 7 days a week). We only have it cos the folks have international channels. We don't have the usual sky channels thou.	Nomad (952)
780063	2009-06-06 22:42:00	Yes tech support is lacking everywhere in call centres. When our decoder failed I rang to report the need for a tech and had to go through all the Have you done xxx stuff. Although when I lost patience and said its stuffed, send a tech she did shut up and get on with arranging one...	pctek (84)
780064	2009-06-06 23:40:00	Yes tech support is lacking everywhere in call centres. Thats a BIG understatement. Had a lady call me on Friday - all upset, she said she had spent close to 30 minutes with Xtra trying to get their MAC book up and connected to the wireless , her husband spent close to another 45 minutes talking to ASUS help line -- Asus help line said they had better get me out to have a look as there was nothing they could do. She rang me - explained the above -- First thing I said ( on the phone) was when the MAC scans does it pick up the wireless - "NO, but the HP Laptop does "- Look on the laptop on the edge someplace - theres a switch -- " Yeah its off" -- Switch it on-- EEEwwww it's found the wireless and connected. "Thinks" DHURRRhhhhhhhh :nerd::groan:	wainuitech (129)
780065	2009-06-07 00:31:00	Thats a BIG understatement. She rang me - explained the above -- First thing I said ( on the phone) was when the MAC scans does it pick up the wireless - "NO, but the HP Laptop does "- Look on the laptop on the edge someplace - theres a switch -- " Yeah its off" -- Switch it on-- EEEwwww it's found the wireless and connected. "Thinks" DHURRRhhhhhhhh :nerd::groan: Try this Wainuitech... I sent an account to a customer once after doing a job on his gearbox.... (long time ago @ $4.00/hour) 1 ball bearing 2c Finding fault and knowing where to place it $50 Ken :thumbs: P.S. He was a regular customer who was always joking with us.	kenj (9738)
780066	2009-06-07 01:41:00	Thats a BIG understatement. Had a lady call me on Friday - all upset, she said she had spent close to 30 minutes with Xtra trying to get their MAC book up and connected to the wireless , her husband spent close to another 45 minutes talking to ASUS help line -- Asus help line said they had better get me out to have a look as there was nothing they could do. She rang me - explained the above -- First thing I said ( on the phone) was when the MAC scans does it pick up the wireless - "NO, but the HP Laptop does "- Look on the laptop on the edge someplace - theres a switch -- " Yeah its off" -- Switch it on-- EEEwwww it's found the wireless and connected. "Thinks" DHURRRhhhhhhhh :nerd::groan: Why was she calling the Asus help line about an Apple product?	somebody (208)
780067	2009-06-07 01:55:00	Why was she calling the Asus help line about an Apple product? Some how after speaking to Xtra :rolleyes: they managed to convince her it was the Asus Router not working or transmitting, then Asus "help" didn't seem to click on as well -- Didn't matter that the HP laptop was working fine on the wireless - that minor ( but obvious) fact went right past the help Persons limited knowledge :lol:	wainuitech (129)
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