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Thread ID: 108677 2010-04-07 00:56:00 PC is completely overwhelmed w/ viruses /spyware BasketballOSU (14267) Press F1
Post ID Timestamp Content User
873844 2010-04-07 00:56:00 taking me a minute per word fighting through the popups.

comp wont restart in safe mode - gets blue screen of death.

task manager wont work - can't open anti spyware programs.

WHERE TO START? HELP PLEASE!
BasketballOSU (14267)
873845 2010-04-07 00:59:00 Antimalware doctor and Total XP Security might be the source of it... BasketballOSU (14267)
873846 2010-04-07 01:00:00 Format & reinstall snoopy (74)
873847 2010-04-07 01:06:00 Don't wipe it just yet mate.

Can you download combofix from here?

download.bleepingcomputer.com

Try that when the PC is booted up normally.

Another option is slaving the drive and scanning over the top of it with a good AV and malwarebytes, sometimes you actually have to do this to get it clean enough that anti malware software will even run.
wratterus (105)
873848 2010-04-07 01:06:00 ill try BasketballOSU (14267)
873849 2010-04-07 01:09:00 Got one laptop at the moment with Total XP Security - its going down fighting, but its losing the battle :D

Mind you it is slaved to another workshop PC to get the first clean out. The basics on removing (www.myantispyware.com) BUT there are a few more steps required that site doesn't mention.

Since you have at least two types, you could be in for one hell of a battle. BUT This may help (www.bleepingcomputer.com) - it should allow you to at least get to a working desktop to clean it correctly.

I can tell you now - it wont be a "quick fix" :groan:

Edited: IF its the like the three customers Pc's I have here, all infected - then combofix may not run - total security may kill it. so you will have to slave the drive to get a part clean first. Then comes the fun bit :)
wainuitech (129)
873850 2010-04-07 02:07:00 wainuitech,

downloaded and ran rkill.

It finished, no noticeable changes. Tried to then run Malwarebytes and it still would not open...
BasketballOSU (14267)
873851 2010-04-07 02:09:00 And that first link you provided "the basics on removing" unfortunately doesn't work... BasketballOSU (14267)
873852 2010-04-07 02:12:00 Format & reinstall

+ 1


Don't wipe it just yet mate.

Can you download combofix from here?

download.bleepingcomputer.com

Try that when the PC is booted up normally.

Another option is slaving the drive and scanning over the top of it with a good AV and malwarebytes, sometimes you actually have to do this to get it clean enough that anti malware software will even run.

You may be able to clean up all the garbage but most likely your OS files will be 'cleaned' up together with the garbage as well.:D
bk T (215)
873853 2010-04-07 02:26:00 Slaved scans first.
Then scans with NOD32, Spybot, Malware Bytes, HJT and specialised tools.
If after all that it's still unstable then pull their personal data and wipe it, but I like to try a clean first. Satisfying when you finally win.
pctek (84)
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