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| Thread ID: 108677 | 2010-04-07 00:56:00 | PC is completely overwhelmed w/ viruses /spyware | BasketballOSU (14267) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 873854 | 2010-04-07 02:39:00 | If you disable Java you might get a tad less bother from the malware also. Spend as much time as possible with the modem physically disconnected. If there's a Firewall, check that there are no exceptions to allow particular programs access. Any progs you don't recognise should be locked down or terminated. |
Paul.Cov (425) | ||
| 873855 | 2010-04-07 02:40:00 | Slaved scans first. Then scans with NOD32, Spybot, Malware Bytes, HJT and specialised tools. If after all that it's still unstable then pull their personal data and wipe it, but I like to try a clean first. Satisfying when you finally win. For sure, but with these latest malware infections like virut, it's often a pyrrhic victory. |
nofam (9009) | ||
| 873856 | 2010-04-07 02:56:00 | Slaved scans first. Then scans with NOD32, Spybot, Malware Bytes, HJT and specialised tools. If after all that it's still unstable then pull their personal data and wipe it, but I like to try a clean first. Satisfying when you finally win. Sorry, I'm not the most computer-saavy person ever. Could you explain to me in a little more detail what I should do? |
BasketballOSU (14267) | ||
| 873857 | 2010-04-07 03:04:00 | And that first link you provided "the basics on removing" unfortunately doesn't work... The link does work, just retired it-- the reason you wont get it to work could be the infections are stopping you going to any site that has antimalware "fixes" The HOSTS file will more than likely be altered and this can stop the sites from loading as well. Told ya it would be "fun" ;) Just in case Pctek is not about -- What she is telling you -- remove the Hard Drive from your computer, that then needs to be slaved to another Computer - the Clean Computer will have the programs listed - you scan the infected drive from the clean computer with ALL the programs. This will get rid of "most" ( but not all) of the infections, then you put the original drive back, and start again the cleaning process. This whole process - depending on the speed of the PC, the amount of data can easily take many hours - expect 5-8. The rkill does work - you may need to run it a dozen times or more before it actually takes hold - the infections every time you run it, try to kill it - sooner or later the infections lose and rkill works. Off to do battle ---- :nerd: |
wainuitech (129) | ||
| 873858 | 2010-04-07 03:52:00 | Bit OT but what do the customers say when given a bill for 8hrs ($400-$500?) work? | linw (53) | ||
| 873859 | 2010-04-07 04:06:00 | Bit OT - regarding what ?? one drive has been scanning since 11am this morning, and Nod is approx 94 % of the way through it. theres a lot more scanning to do yet. This is where COWBOYS come into play -- fix it with in an hour, and the PC is NOT clean. I dont bill for bench time, only time worked. Unless I'm on site, and if its obvious its going to take longer than an hour I advice of the time it may take and its cheaper for them to have the PC back at the workshop, than me sitting on my bum for hours watching scans tick over. Hence 4 going at once at the moment - 3 PC's and 1 laptop. Generally speaking its under $200 - not including any hardware that may be required Eg: one badly infected PC I have here, the RAMS knackered - run memtest and MS memory tester -- Massive fail from both pieces of software. |
wainuitech (129) | ||
| 873860 | 2010-04-07 04:19:00 | - regarding what ?? one drive has been scanning since 11am this morning, and Nod is approx 94 % of the way through it . theres a lot more scanning to do yet . This is where COWBOYS come into play -- fix it with in an hour, and the PC is NOT clean . I dont bill for bench time, only time worked . Unless I'm on site, and if its obvious its going to take longer than an hour I advice of the time it may take and its cheaper for them to have the PC back at the workshop, than me sitting on my bum for hours watching scans tick over . Hence 4 going at once at the moment - 3 PC's and 1 laptop . Generally speaking its under $200 - not including any hardware that may be required Eg: one badly infected PC I have here, the RAMS knackered - run memtest and MS memory tester -- Massive fail from both pieces of software . Nicely put WT - I usually charge around $100 for virus removal and general cleanup - sure, it's not purely for bench time, but you can't exactly queue up everything that needs done and go out for the day - hence why I usually do repairs on a weekend so I can peep into my workshop window while doing the gardening and see how scans etc are going! :D It's the old story though - people will jokingly say that all you did was run some software, but it's knowing which ones to use and when that they're paying for! |
nofam (9009) | ||
| 873861 | 2010-04-07 05:16:00 | It's the old story though - people will jokingly say that all you did was run some software, but it's knowing which ones to use and when that they're paying for! It's not all software driven either. I have many times had to manually delete files etc before being able to run any software. |
berryb (99) | ||
| 873862 | 2010-04-07 08:33:00 | It's not all software driven either. I have many times had to manually delete files etc before being able to run any software. Oh for sure - but it always comes back to knowing what to do and (hopefully!) what not to do!! |
nofam (9009) | ||
| 873863 | 2010-04-07 18:46:00 | I had a pc like that. I Ran Avast's deep scan two two hours but got rid of most of the viruses. |
Digby (677) | ||
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