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| Thread ID: 109227 | 2010-04-29 06:36:00 | New BB connection - router disconnects | davidmmac (4619) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 881005 | 2010-04-29 06:36:00 | Hi there, After months of slow progress I have finally managed to convince my parents that we need to ditch the slow wireless connection and get an ADSL one. My Dad and I signed up to the Vodafone Ultimate package on Sunday and our half free (cost $100) modem (a Belkin F5D7634) arrived yesterday. First impressions were good, the modem was syncing at 7600kbit/s down and 896 up, but the first problem has arisin this afternoon, when the modem disconnected twice. It also seemed to be slow (around 60 kilobytes p/s) at downloading files. Edit: When doing speedtests it would range in around the 2-5Mbit/s range. I googled the model number and sure enough, there were many people who had had the same problem, in fact this device seemed to be a magnet for problems. So any ideas? Should we contact Vodafone? Or is this just normal with a new connection? I'm doing a Cisco Networking course at school learning about networking so I would consider myself as reasonably knowledgable at how it all works, but I lack experience. Any help would be greatly appreciated :). |
davidmmac (4619) | ||
| 881006 | 2010-04-29 06:39:00 | Have you installed filters on all your phones, faxes, sky digital etc Are you using any double adapters or extension leads. |
Safari (3993) | ||
| 881007 | 2010-04-29 06:45:00 | Filters installed on all phone jacks (except the sky one, which isn't in use), and not using any double adaptors or extension leads. | davidmmac (4619) | ||
| 881008 | 2010-04-29 06:59:00 | I googled the model number and sure enough, there were many people who had had the same problem, in fact this device seemed to be a magnet for problems. think have answered your question-- Sounds a lot like its the modem/router. One way to tell is replace it ( beg steal -NO - or borrow) a known good working modem/router. That way if a different one works OK then you have proof for vodafone its the modem/router. FYI --- I have seen MANY Belkins cause problems, change to another brand and the problem is resolved. |
wainuitech (129) | ||
| 881009 | 2010-04-29 08:28:00 | Thanks Wainui, will see about borrowing a new router. Rang Vodafone, the man said 2 disconnections was normal in NZ because of the copper wires, and it wasn't a fault until there were 10 disconnections. Another (related) question: Last night our sync speed was 7600kbit/s (down), now it's 5792Kbit/s. Is this change normal? Apparently (according to the man) we're 2.9Km from the exchange. |
davidmmac (4619) | ||
| 881010 | 2010-04-29 09:33:00 | Have you tried with all phones & filters removed? If you haven't it's worth a check with all plugs out except modem. I had a case recently in a home that upgraded broadband to Vodafone and modem wouldn't stay connected. Turned out to be faulty filter - which had been ok on their previous broadband. |
coldot (6847) | ||
| 881011 | 2010-04-30 09:01:00 | Thanks coldot, will try that - touch wood everything is fine at the moment | davidmmac (4619) | ||
| 881012 | 2010-04-30 10:13:00 | For your speed to have changed like it did would imply a reset on your ADSL connection to the D-SLAM, this could be caused by many things apart from those mentioned previously...filters etc, a hit on Mains 230v. will cause a modem to re-sync, or a "micro-break" on the line i.e. one of short duration (very hard to find) will cause this to occur..... the world of ADSL contains many things to affect performance, sometimes you just have to keep chasing it. A proper splitter filter is a really good start. | fujitsu (13819) | ||
| 881013 | 2010-04-30 10:40:00 | I'd personally opt for a better router. chillingsilence.wordpress.com Yes, your sync speed *can* literally change that much between connections. I wouldn't think those speeds match up with that distance. Go to www.telecomwholesale.co.nz and enter your street address in to see if you should be on an ADSL2+ Cabinet or Exchange, and speak with Vodafone about it. |
Chilling_Silence (9) | ||
| 881014 | 2010-04-30 10:52:00 | I'd personally opt for a better router. chillingsilence.wordpress.com Yes, your sync speed *can* literally change that much between connections. I wouldn't think those speeds match up with that distance. Go to www.telecomwholesale.co.nz and enter your street address in to see if you should be on an ADSL2+ Cabinet or Exchange, and speak with Vodafone about it. I'd go for a better router as well, but the 'olds are cautious. The telecom website says our exchange is going to be upgraded, but we aren't going to be close enough to recieve ADSL2+ speeds. |
davidmmac (4619) | ||
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