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| Thread ID: 109180 | 2010-04-27 14:33:00 | TelstraClear has truely amazed me! | illumy (15747) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 880551 | 2010-04-28 22:44:00 | Here you go, all explained. :lol: :crying www.nzherald.co.nz What's really tragic is the "Have you tried restarting your router" is *so* common, it just shows what crap routers ISP's have been giving out. I'm sure a lot of people, if they were aware of what they were getting themselves in to, would simply fork out $150 on sign-up for a nice ADSL2+ router like the NB6Plus4Wn that they don't HAVE to worry about restarting every second day. I've not restarted my router in over 180 days now (AM300 + WRT54GL running Tomato), even though the DHCP lease gets renewed once every 3 days, it all just ticks over nicely ... and I *hammer* my connection more than 9/10 medium-sized businesses would even. Lets face it, some are better than others, and what ISP's give out is crap, so they bring it upon themselves. Not just TelstraClear for that matter ... Yeah the customers could try restarting their router prior to ringing but you can't blame the customers for all this, and nor can they blame "growing pains". They've had these growing pains for around 2+ years EASILY now. I fail to see how they've won "Best ISP" or whatever for years in a row now .. |
Chilling_Silence (9) | ||
| 880552 | 2010-04-28 23:07:00 | There are all sort of reasons why a router may need to be restarted, not always due to an issue with the modem. Telecom are continually doing upgrades and other work in their network and exchanges and and a modem restart is needed to get broadband working again. Problems with internal wiring, jackpoints and not using filters on all phones can all cause a modem to trip off line occasionally and restarting the modem restores the connection and the problem may not occur for several days. What is the big deal with restarting a modem anyway, it can sometimes give a faster speed as well with a restart. It is no different to any other electronic applience that is not operating normally, first thing to do is turn it off completely and restart it. I turn my computer and modem off every night, why would you leave it on if it is not being used. I don't suppose you leave your TV going all night so why treat computers, modems and printers any different. |
Safari (3993) | ||
| 880553 | 2010-04-29 00:25:00 | I fail to see how they've won "Best ISP" or whatever for years in a row now ..They keep winning that because their cable network is outstanding, and for the most part beats the socks off DSL. Admittedly their customer support sucks, but generally on cable you don't need it (thankfully). Unfortunately the same can't be said for their ADSL service... |
Erayd (23) | ||
| 880554 | 2010-04-29 02:35:00 | Yea no kidding, if there's other popular ISP discussion forums available in NZ, I would make this post on everyone of them. As frustrated as I was after being told off by their duty manager Sharlene, I wanted to warn as many people as possible so my disgusting experience with TelstraClear will not be worthless after all. They actually make telecom look good. Actually I can't complain about telecom, because they do provide good customer service, and don't put you on hold for 30 minutes or more. |
robbyp (2751) | ||
| 880555 | 2010-04-29 02:44:00 | I do seem to recall a post I made on this very subject, titled something like: "Telstra Clear - best ISP, worst service." I have yet to be answered before 30 minutes, no matter what time of the day or what day I am calling. But - cable broadband rocks, so they have me as a customer. |
FAB (6923) | ||
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