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Thread ID: 109180 2010-04-27 14:33:00 TelstraClear has truely amazed me! illumy (15747) Press F1
Post ID Timestamp Content User
880541 2010-04-28 10:48:00 I think your problems with disconnections on Orcon is due to interleaving being turned off, this trade speeds and a more stable connection for a lower ping. Orcon leave it off by default. narutophantom (12610)
880542 2010-04-28 11:00:00 Yea no kidding, if there's other popular ISP discussion forums available in NZ, I would make this post on everyone of them. As frustrated as I was after being told off by their duty manager Sharlene, I wanted to warn as many people as possible so my disgusting experience with TelstraClear will not be worthless after all.

The most popular forums in NZ are the trademe message boards.
robbyp (2751)
880543 2010-04-28 11:18:00 The most popular forums in NZ are the trademe message boards.

Good call! Never knew they have a message board, better start using it now :thumbs:
illumy (15747)
880544 2010-04-28 11:29:00 Here you go, all explained. :lol: :crying

www.nzherald.co.nz
B.M. (505)
880545 2010-04-28 11:50:00 Here you go, all explained. :lol: :crying

www.nzherald.co.nz

This is all very pleasing to read, can we chuck tomatoes into their faces now?
illumy (15747)
880546 2010-04-28 12:58:00 Telstra-Clear came knocking while I was out. My wife caught the guy peering through our french doors some distance from the front door so I laid an official complaint with TC, when I finally got through to them that is. To their credit, they took it seriously and called back after interviewing the guy. Outcome was acceptable to us.

I use Orcon to host my domain name and business email, costs me less than $6 per month.

I'm with Telecom for phones and internet and their service has never let me down, an exchange failure that killed my dsl was fixed well ahead of scheduled time (and in less than 24 hours) my costs are low and they never pester me.

I'd never consider changing for some temporary benefit or financial inducement, better the devil you know and trust.

Cheers

Billy 8-{)
Billy T (70)
880547 2010-04-28 13:59:00 Been with "Clear" since '99. Dial-Up, Cable & now (down here) PDQ. Never had a hassle with them. Even found the "helpdesk" to be very helpful.WHEN you get through to them !! DUNK (1527)
880548 2010-04-28 14:22:00 Well, that's good for you, unfortunately I got worse luck. illumy (15747)
880549 2010-04-28 22:40:00 I have had some shockers from telstra... Once they "upgraded" my cable for free. Took me from 128 to 256, but neglected to tell me they were removing the 1/10th national traffic plan - oh and they forgot to xfer my pop details to the new ip server..

Kept getting "connection refused by server" and an error code. Customer service was rubbish - they wouldnt listen to the fact that it was a server side error - I mentioned it was happening on several computers but in the end, I was told to.. get this.. "Reinstall my microsoft". I could send emails to other telstra / paradise accounts - but no-one else!!

Man I was frustrated, fired off a nasty email to helpdesk and they fixed it quickly..

Then when I moved we had an agreed connection date: that came & went - after phone calls it turns out we had been forgotten. Another week later the line was connected but no "free modem" supplied!! More calls - yep that had been forgotten too.

good luck illumy - I cant believe the service we get as paying customers.. as soon as I can afford the radio gear - I'm going with the local rural wireless company!
6ix (15746)
880550 2010-04-28 22:42:00 Jeez and they are not even cheap??? Gobe1 (6290)
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