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| Thread ID: 109180 | 2010-04-27 14:33:00 | TelstraClear has truely amazed me! | illumy (15747) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 880531 | 2010-04-28 05:21:00 | I don't blame Orcon at all, it's TelstraClear and only them. | illumy (15747) | ||
| 880532 | 2010-04-28 05:33:00 | I don't blame Orcon at all, it's TelstraClear and only them. Yes, but they could blame orcon. Personally I think you made an error by not contacting orcon to cancel your account with them. It appears you assumed Telstra would do all that for you, but legally, I believe only the account owner can do that. Perhaps Telstra didn't provide enough information on switching. When I switched from Slingshot, I phoned them to cancel the account myself. It didn't however prevent them still mucking it up and keeping my account active, but that sort of poor service is why I left slingshot, not to mention that they never replied to emails. |
robbyp (2751) | ||
| 880533 | 2010-04-28 05:44:00 | If that's the case, does that render TDR useless and a piece of joke? Is the only way left for me to fight for my right in through dispute tribunal? |
illumy (15747) | ||
| 880534 | 2010-04-28 05:53:00 | If that's the case, does that render TDR useless and a piece of joke? Is the only way left for me to fight for my right in through dispute tribunal? The disputes tribunal is IMHO perhaps the best way, as the TDR is only voluntarily and not all ISPs have to join it. The only advantage of the TDR is that you don't have to pay. To get to the TDR, you have to reach a deadlock, and telstra clear have to give you a deadlock number. I guess it can't do any harm first trying the TDR. Have you got a deadlock number? They will probably want to resolve it before you get to that stage. |
robbyp (2751) | ||
| 880535 | 2010-04-28 06:17:00 | No I thought I can file the complaint to TDR straight like that, so I need to ask TelstraClear for a deadlock number right? Is that all I need or? | illumy (15747) | ||
| 880536 | 2010-04-28 06:33:00 | No I thought I can file the complaint to TDR straight like that, so I need to ask TelstraClear for a deadlock number right? Is that all I need or? The TDR will ask for a deadlock number, otherwise they will ask you to go back to telstra for one. At least that is the process it used to be. You would probably need to ask them. |
robbyp (2751) | ||
| 880537 | 2010-04-28 08:05:00 | Orcon pulled out of that, so that could be a waste of time. Thanks for letting me know, Robby :) |
Renmoo (66) | ||
| 880538 | 2010-04-28 08:08:00 | Thanks for letting me know, Robby :) I see this is also being discussed on geekzone www.geekzone.co.nz |
robbyp (2751) | ||
| 880539 | 2010-04-28 08:22:00 | :2cents: Hate doing things by phone for obvious reasons .... use e-mail and get it in writing = proof of who is responsible for what action, especially in a contract ! | SP8's (9836) | ||
| 880540 | 2010-04-28 08:27:00 | I see this is also being discussed on geekzone www.geekzone.co.nz Yea no kidding, if there's other popular ISP discussion forums available in NZ, I would make this post on everyone of them. As frustrated as I was after being told off by their duty manager Sharlene, I wanted to warn as many people as possible so my disgusting experience with TelstraClear will not be worthless after all. |
illumy (15747) | ||
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