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| Thread ID: 109180 | 2010-04-27 14:33:00 | TelstraClear has truely amazed me! | illumy (15747) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 880521 | 2010-04-28 01:21:00 | +1...I too have nothing but good experiences with Telstraclear, would never go back to slingshot though, they were a bunch of inept morons. (I hear Docsis3 by June?) |
KarameaDave (15222) | ||
| 880522 | 2010-04-28 02:37:00 | I also have been with them for years and have been completely satisfied with the service. | Pato (2463) | ||
| 880523 | 2010-04-28 02:58:00 | I changed from Slingshot to Actrix about 4 years ago online. One of the questions asked by Actrix on there site was are you changing from another ISP which I said yes. On the next page was a list of all NZ IPS's which I selected Slingshot and was changed over to Actrix at midnight that same day/night. :) |
Trev (427) | ||
| 880524 | 2010-04-28 04:04:00 | Yea that's very lucky for you people that got good experiences with TelstraClear. But where in my situation, I was totally screwed over again and again by TelstraClear and in the end all I got was "Sorry it didn't happen because it's not in our system", "Sorry nothing I can do because it wasn't mentioned in our record system, too bad", I guess I'm just imagining myself going a lot of illusions and talking into thin air to be deserved to pay Orcon for services I didn't even used. Thanks to TelstraClear, really great support! |
illumy (15747) | ||
| 880525 | 2010-04-28 04:16:00 | Any ISP, or any retailer for that matter, is usually good, until you have a problem and need to contact them. That is when the rubber really hits the road. Telstra has actually acknoledged that they have problems with people viewing youtube videos, and they have also had a number of articles recently written about them about their customer service and the wait times, nd now look to be moving their call centre offshore. | robbyp (2751) | ||
| 880526 | 2010-04-28 04:19:00 | Lucky you're not with Xnet, the phone doesnt even ring sometimes / its overloaded :lol: So, if you do have a prob, you're on your own. Till they fix it. | Speedy Gonzales (78) | ||
| 880527 | 2010-04-28 04:21:00 | I kept getting disconnections from them, at a much worse rate than ever, before I was using Vodafone fine (but 40g without additional data purchase available wasn't quite enough for me after all these years with them), but it's probably just my old modem as I come to realise recently that it only supported ADSL1 and Orcon is on ADSL2+, that might be why the disconnections kept on happening, I'm still not sure though? Sounds more like your modem to me. What make / model is it? See here: chillingsilence.wordpress.com |
Chilling_Silence (9) | ||
| 880528 | 2010-04-28 04:27:00 | I find it quite amazing to hear these problems happening and experiencing things myself that's unimaginable and intolerable in other developed or even developing countries, there shall really be a way to publicly punish these companies somehow for treating paid customers like pitiful trouble makers and pretend nothing happened, because really, whatever I said or do even going through filing process at TDR won't do them harm, they just don't give a d*** about us or me in this case. Do they care what we said about them here? I highly doubt that. | illumy (15747) | ||
| 880529 | 2010-04-28 04:45:00 | Sounds more like your modem to me. What make / model is it? See here: chillingsilence.wordpress.com It was a Plexuscom 8 years+ old model and I was also using a pretty old model of Dynalink wireless router. I chucked them away recently after I purchased a new Wireless Asus 300M 802.11n ADSL2/2+ Router. So yes I think that could be the reason how I kept getting disconnections when I was using Orcon. O well, it's too late now for me to test it. But ever since I changed to this new Asus router while using TelstraClear, I've been getting every-5-mins-disconnections on last Saturday (The day I changed over), Sunday (I called them on Sunday to ask about this problem), but not Monday, then yesterday again until I called them up again, and it's not happening last night till now. Although they told me it appeared normal in their trace monitoring program, I think they must had changed some settings on my account otherwise why the coincidence? The person I spoke to on Sunday asked me to try and use a ADSL1 modem instead but I only have this ADSL2/2+ after I chucked my old one out, not sure if it has anything to do with ADSL1 or ADSL2/2+ connections... |
illumy (15747) | ||
| 880530 | 2010-04-28 05:01:00 | I did not read the entire post above, but should you feel that you have reached a stalemate after lengthy phonecalls to both TelstraClear and Orcon, help is within reach @ Telecommunication Dispute Resolution: http://www.tdr.org.nz Orcon pulled out of that, so that could be a waste of time. |
robbyp (2751) | ||
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