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Thread ID: 102364	2009-08-17 01:18:00	How far Dick Smith has fallen. . . . .	nofam (9009)	PC World Chat

Post ID	Timestamp	Content	User
801802	2009-08-17 09:07:00	"Customers will pay $149 to have computers including internet and email and home entertainment systems set up, while smaller jobs, such as setting up a wireless internet network, will cost $129." I do that as part of the build when people buy one off me. And then they get free support for a bit after until they are comfortable doing whatever with it. I did the same king of thing (back when I was building systems) the total price included: * the system built to customer needs. * in home install, internet & email, printers, coping files from old computer. * one hour teaching session about new computer at time of install. * one hours session about two weeks later to answer any questions. * phone support as needed for a few months. 8 years later and I still get the odd job from customers who need something... that's because they trust me.	robsonde (120)
801803	2009-08-17 09:24:00	Pretty much the same as what i would do when I was assembling computers. Latest service pack up to date service packs latest drivers all files,folders and email/internet settings carried over system delivered, setup and a crash course with the owner. No wonder I didn't get rich, And still the mong heads championed the crap bought at toaster stores.	Metla (12)
801804	2009-08-17 09:24:00	I think I find phone support the hardest as customers all of a sudden seem to become very obtuse whan trying to give them step by step instructions on the phone. Usually I end up going over to their house and help them in person.	radium (8645)
801805	2009-08-17 12:15:00	I think I find phone support the hardest as customers all of a sudden seem to become very obtuse whan trying to give them step by step instructions on the phone. Usually I end up going over to their house and help them in person. It is probably becuase people are so used to calling these overseas help desks, that they are used to becoming frustrated, becuase most of these overseas helpdesks are hopeless. Therefore they have picked up a bad habit. I do find that people do tend to get quite rude on the phone these days, compared to the old days.	robbyp (2751)
801806	2009-08-17 15:24:00	DS here I think is getting creamed by JB hifi.	rob_on_guitar (4196)
801807	2009-08-17 22:05:00	DSE are really getting the hang of this; not just a toaster shop (www.dse.co.nz), but a parallel import toaster shop. That will show the skeptics that DSE can compete in technology.	R2x1 (4628)
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