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| Thread ID: 109487 | 2010-05-10 21:15:00 | Modem dying? | Tony (4941) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 883669 | 2010-05-11 01:15:00 | It does not matter if it is flashing red or steady red, the modem has failred and she will need a new one. | Safari (3993) | ||
| 883670 | 2010-05-11 01:43:00 | I have an RTA1320, the red light comes on when it does the self-check at startup and turns off if it passes. If the red light stays on it certainly sounds like something is faulty |
Agent_24 (57) | ||
| 883671 | 2010-05-11 01:53:00 | I've been relying on the info I was given over the phone. She says the light is flashing. Of course if it never stops flashing, presumably it is never completing the self-test, which would certainly seem to indicate a fault. As I said, she has a tech from Computer Troubleshooters calling, and I should get feedback after that. | Tony (4941) | ||
| 883672 | 2010-05-13 20:49:00 | Recently had exact same problem. Same modem same symptoms. Net techie sold me a new modem. Thought I'd just replace power cable first....and that fixed it. Now using new modem for warranty reasons and have a perfectly good albeit well used back up modem.. | bernz (14430) | ||
| 883673 | 2010-05-13 21:08:00 | I'm waiting to hear back. I'll update when I get more info. | Tony (4941) | ||
| 883674 | 2010-05-13 21:55:00 | C'mon, the suspense is getting to us :D | Chilling_Silence (9) | ||
| 883675 | 2010-05-13 22:08:00 | C'mon, the suspense is getting to us :DMe too. The only report I have had is that the techo took the whole machine away saying it couldn't communicate with the router (apparently). I would have thought that if the router was stuffed, that was only to be expected. | Tony (4941) | ||
| 883676 | 2010-05-13 23:51:00 | I assume the technician tested the router as working somehow, if he didn't, what he did makes no sense... | Agent_24 (57) | ||
| 883677 | 2010-05-14 02:35:00 | I assume the technician tested the router as working somehow, if he didn't, what he did makes no sense...My point exactly... | Tony (4941) | ||
| 883678 | 2010-05-17 05:44:00 | Well, my SeniorNet friend has her PC back and a new modem. Her knowledge is pretty minimal, so she wasn't very well able to relate what Computer Troubleshooters told her, but I get the distinct impression they took it away, tried testing it with old modem, which wouldn't work, so they tried a new modem, and bingo! - it all sprung into life - just like we all predicted. I don't want to diss Computer Troubleshooters as an organisation, but I have to say I am not hugely impressed with the Henderson franchise. Anyway, she's now back in action - thanks to everyone for their help and advice. |
Tony (4941) | ||
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