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Thread ID: 109710 2010-05-20 01:05:00 0x800CC0F - the connection to the server was interrupted Chilling_Silence (9) Press F1
Post ID Timestamp Content User
886287 2010-05-20 09:40:00 Is the laptop using the same version of Outlook
When you say you turned the AV off do you mean you turned the mail scanning off.
What is the firewall, sometimes turning it off does not help and only an uninstall will fix the problem.

What sort of internet connection is it and what make of modem.
Safari (3993)
886288 2010-05-20 09:51:00 Only firewall is windows firewall.
A/V fully turned off, not just the "mail" component, it's MSSE :)

ADSL on a Thomson TG585v7 modem. Not the greatest at all, but it does him for now ...
Chilling_Silence (9)
886289 2010-05-20 22:56:00 Well you don't have too many options left Chill.
1 Outlook itself has a problem possibly.
2 I would have another look at what you have got setup in Accounts/More settings under Outgoing server and Advanced tabs. Are you using SSL and port 465 for SMTP server
3 Try setting the modem Max MTU to 1492
Safari (3993)
886290 2010-05-20 23:56:00 Going to get them to try another mail client and see ... thanks for the advice so far guys, will keep you posted :) Chilling_Silence (9)
886291 2010-05-21 00:09:00 OK long story short, both clients are with Telecom. When changing the SMTP port to 587, everything works .... Odd indeed! Chilling_Silence (9)
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