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Thread ID: 109837	2010-05-25 03:05:00	Problems with Xtra webmail	user (1404)	Press F1

Post ID	Timestamp	Content	User
887889	2010-05-25 03:05:00	Recently, I have had problems with accessing webmail on the Xtra site. I can see my emails and can usually open the items in the Inbox, however, I can't do actions such as delete emails or even see the contents of the other folders. Changing browsers does not help. It occurs with FF, IE and Opera. I thought it may be a problem with Java so I updated this and it seemed to overcome the problem but only for a few days. The problem does not occur when using either of my laptops on the wireless. I am thinking it is a minor problem but need help with suggestions please.	user (1404)
887890	2010-05-25 03:18:00	Recently, I have had problems with accessing webmail on the Xtra site . I can see my emails and can usually open the items in the Inbox, however, I can't do actions such as delete emails or even see the contents of the other folders . Changing browsers does not help . It occurs with FF, IE and Opera . I thought it may be a problem with Java so I updated this and it seemed to overcome the problem but only for a few days . The problem does not occur when using either of my laptops on the wireless . I am thinking it is a minor problem but need help with suggestions please . Have you contacted xtra? They would be the best ones to help as they know their systems, and you are paying them to help you .	robbyp (2751)
887891	2010-05-25 03:41:00	Like I say above, it is not a problem with Xtra, it is a setting on my computer. It is not up to the helpdesk to help with a software problem that is no fault of theirs.	user (1404)
887892	2010-05-25 03:45:00	Like I say above, it is not a problem with Xtra, it is a setting on my computer. It is not up to the helpdesk to help with a software problem that is no fault of theirs. What makes you think it is a setting on your computer?	Sweep (90)
887893	2010-05-25 04:48:00	Maybe he thinks it's a problem with his computer because it doesn't occur on his two laptops. That's a pretty good reason.	coldot (6847)
887894	2010-05-25 05:09:00	Maybe he thinks it's a problem with his computer because it doesn't occur on his two laptops. That's a pretty good reason. It may be a good reason but then ( in this thread ) where does it say that it does not occur on his two laptops?	Sweep (90)
887895	2010-05-25 05:23:00	Have you tried clearing out your temporary internet files? Or try loading the page then press Ctrl+F5 to force a full refresh It may be a good reason but then ( in this thread ) where does it say that it does not occur on his two laptops? In his first post, if you read it carefully	Agent_24 (57)
887896	2010-05-25 05:35:00	Have you tried clearing out your temporary internet files? Or try loading the page then press Ctrl+F5 to force a full refresh In his first post, if you read it carefully Correct. I got as far as the OP having used three browsers.:waughh:	Sweep (90)
887897	2010-05-25 10:58:00	Oh dear, it has suddenly come right again but for how long? Running OK in all 3 browsers. I didn't have a chance to try any suggestions of refreshing the page but I doubt it would have made any difference. I always refresh the Xtra site since the browsers open the page with the previous time the page was open and I always need to refresh it anyway. Here's hoping no further problems occur although it would be nice if someone could suggest what might be causing the problem with all the browsers...	user (1404)
887898	2010-05-25 11:03:00	Maybe that particular machine was have an issue with its network connection? I've had Xtramail do weird things to me when the connection was bad\slow	Agent_24 (57)
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