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Thread ID: 110331 2010-06-12 10:25:00 Anti Spy Wear NanaD (12752) Press F1
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1109559 2010-06-12 10:25:00 Yet another problem after tec. loaded my computer with Anti SpyWear Free Edition. Also has AVG AntiVirus and Windows Defender. Today a notice came up on the lower right of the screen to download update of Anti Spywear. I clicked on and the Magician or whatever it is called prompted me to start, Anyway after it finished I actually ended up with the program GONE!! Have no idea what happened here or if I even need it since I have AVG.
A further problem is somedays which is now becoming most days I get the blue screen c060021 a (fatal system error) 0x00000000 (oxc0000001 own. The only way I can start up is by taking the risk and press (I forget the words) Normally or whatever. Do this and things run along ok. I have a strong suspicion that it was having the Anti Spywear as well as the AVG and Windows Defender. I am probably wrong but I am sure someone can help as I certainly don't want to go back to the Tec. who I no longer have faith in. Many thanks.
NanaD (12752)
1109560 2010-06-12 10:31:00 Uhm.

What's the name of the "Anti Spyware" program?
Renmoo (66)
1109561 2010-06-12 10:41:00 SUPER Anti spywear Has a red circul with a line through it and a man with black hat and glasses - sorry this is the only way I can describe it. NanaD (12752)
1109562 2010-06-12 11:15:00 Super antispyware is a VERY good program (look to make sure its the same one as in my sig below).

Wouldn't be at all surprised if it was AVG causing the problem.

Would you be pressing/ selecting the last known good configuration option ??

Once the PC starts, you can go into msconfig and disable AVG from starting, or even better still uninstall it.

What OS are you using please.

Also , download Hijackthis (free.antivirus.com), run it and save a log file, copy/paste the complete log back here --- lets have a look at what else is running that may be causing the problem.
wainuitech (129)
1109563 2010-06-12 11:30:00 What is OS?
Not pressinf/selecting the last known good configuration option - don't think. Start by pressing "Launch Repair ...etc" then try "Start Normally...ect" Can't remember the exact words. Just downloading Hijackthis which will be very slow as I am only on dial up.
Had the Super antispywear but today when I updated it it disappeared!! Will com back shortly when I have done the Hijackthis. Thank you very much for your help. Most appreciated.
NanaD (12752)
1109564 2010-06-12 12:06:00 Downloaded the HijackThis and it says for Vista to right clock on icon and choose Permission as Administrator - this does not come up. I clicked what OS means and I run Vista which is crap!! NanaD (12752)
1109565 2010-06-12 12:09:00 Run as admin on right click Speedy Gonzales (78)
1109566 2010-06-12 12:15:00 Right Click only comes up with the Open - Pin to Start Menu, Add to Quick ..etc, send to and so on but no Administrator NanaD (12752)
1109567 2010-06-12 12:37:00 it should be there. what vista are you running? (home basic, home premium, ultimate etc..) goodiesguy (15316)
1109568 2010-06-12 12:54:00 Vista Home - I am just about to throw this computer and it's bits out the door as I am on dial up and it is slower than ever and all the valuable help you people are trying to give me is just taking so long and nothing seems to be working so I think I will give up for the night. Again thank you for all your help everyone. NanaD (12752)
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