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Thread ID: 110451	2010-06-17 09:18:00	Trouble loading image thumbnails on internet	pukunui81 (15121)	Press F1

Post ID	Timestamp	Content	User
1111080	2010-06-17 09:18:00	Hi folks, For the past month or two, I've been having an issue on my desktop where whenever I go to browse for images on the internet, the image thumbnails fail to load (I might get a few if I'm lucky but most will come up with a broken link icon). I generally use Google, and whenever that happens, Google crashes for several minutes, so I can't even load up the general web search page. It eventually "refreshes" itself, though. I've tried using a different search engine, like Yahoo, and I get the same problem. I normally use IE8, so I tried downloading Safari and got the same problem there too. I am running Windows 7 Ultimate 64-bit on this machine. I also have a laptop that's running Windows XP and an iPod touch, both of which are wireless and neither of which have any issues loading images on the internet ... so whatever the problem is, it's unique to my Win 7 desktop. I tried asking on the Google support forums, but didn't get much help there. I'm hoping you folks can help me figure it out. At first I thought it was McAfee (I shut it down completely and then tried searching and at first it seemed to be working but upon further investigation, that didn't seem to be the solution after all). I honestly don't know what the problem is but it's a real pain in the ass (:mad:), so if you can help me fix it, please don't hesitate to post. Let me know if you need any more info about my computer's specs or anything. Thanks, Jonathan	pukunui81 (15121)
1111081	2010-06-17 09:50:00	Post a hijackthis log. Since it happens with any browser, it sounds like a malware prob	Speedy Gonzales (78)
1111082	2010-06-17 10:08:00	Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:06:27 p.m., on 17/06/2010 Platform: Unknown Windows (WinNT 6.01.3504) MSIE: Internet Explorer v8.00 (8.00.7600.16385) Boot mode: Normal Running processes: C:\Program Files\Dell\DellDock\DockLogin.exe C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files (x86)\Bonjour\mDNSResponder.exe c:\Program Files (x86)\Common Files\Dell\Advanced Networking Service\hnm_svc.exe C:\PROGRA~2\COMMON~1\McAfee\McProxy\McProxy.exe C:\Program Files (x86)\McAfee\MPF\MPFSrv.exe C:\Program Files (x86)\Dell Remote Access\ezi_ra.exe C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe C:\Program Files (x86)\McAfee.com\Agent\mcagent.exe C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\acrotray.exe C:\Program Files (x86)\iTunes\iTunesHelper.exe C:\Program Files (x86)\McAfee\MSK\MskSrver.exe C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe C:\PROGRA~2\McAfee\MSC\mcmscsvc.exe C:\Program Files (x86)\Microsoft Office\OFFICE11\OUTLOOK.EXE C:\Program Files (x86)\Internet Explorer\iexplore.exe C:\Program Files (x86)\Windows Live\Toolbar\wltuser.exe C:\PROGRA~2\McAfee\VIRUSS~1\mcsysmon.exe C:\Program Files (x86)\Common Files\mcafee\mna\mcnasvc.exe C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe C:\PROGRA~2\McAfee\MSM\McSmtFwk.exe C:\PROGRA~2\COMMON~1\McAfee\MSC\McUICnt.exe C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe C:\Program Files (x86)\Internet Explorer\iexplore.exe C:\Program Files (x86)\Internet Explorer\iexplore.exe C:\Program Files (x86)\Adobe\Adobe Photoshop CS3\Photoshop.exe C:\PROGRA~2\mcafee\msc\mcshell.exe c:\PROGRA~2\mcafee\VIRUSS~1\mcvsshld.exe C:\Program Files (x86)\Trend Micro\HijackThis\hijackthis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = g.jp.msn.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F2 - REG:system.ini: UserInit=userinit.exe O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~2\mcafee\msk\mskapbho.dll O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\McAfee\VirusScan\scriptsn.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll O4 - HKLM\..\Run: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe" O4 - HKLM\..\Run: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe" O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files (x86)\McAfee.com\Agent\mcagent.exe" /runkey O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe" O4 - HKLM\..\Run: [Adobe_ID0EYTHM] C:\PROGRA~2\COMMON~1\Adobe\ADOBEV~1\Server\bin\VER SIO~2.EXE O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe" O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user') O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe O4 - Global Startup: Dell Remote Access.lnk = ? O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000 O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\OFFICE11\REFIEBAR.DLL O13 - Gopher Prefix: O15 - Trusted Zone: http://*.mcafee.com O16 - DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} (ContactExtractor Class) - www.facebook.com O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - upload.facebook.com O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - platformdl.adobe.com O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - access.fairfaxmedia.co.nz O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing) O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Advanced Networking Service (hnmsvc) - Dell Inc. - c:\Program Files (x86)\Common Files\Dell\Advanced Networking Service\hnm_svc.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~2\McAfee\MSC\mcmscsvc.exe O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files (x86)\Common Files\mcafee\mna\mcnasvc.exe O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\PROGRA~2\COMMON~1\McAfee\McProxy\McProxy.exe O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~2\McAfee\VIRUSS~1\mcsysmon.exe O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files (x86)\McAfee\MPF\MPFSrv.exe O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files (x86)\McAfee\MSK\MskSrver.exe O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 14541 bytes	pukunui81 (15121)
1111083	2010-06-17 10:12:00	maybe mcaffee is half the problem	GameJunkie (72)
1111084	2010-06-17 10:19:00	You can tick these then tick fix checked (or delete the startup entries in ccelaner) O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) If you dont use the media server part of this, you can tick this O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime Yup disable Mcafee, see what happens	Speedy Gonzales (78)
1111085	2010-06-17 10:22:00	I have tried disabling McAfee (which is not as easy as it looks - I had to do it through the Windows Task Manager) several times. The first time, it seemed to fix the problem ... I could load images in search engines just fine. But then when I went and tried it again several times after that, it didn't seem to make any difference. I'll try the other things. EDIT: OK, fixing the BHO (no name) thing didn't make any difference. I'll try disabling the DVD, Java and QuickTime, although I don't know that'll make any difference either. For the record, McAfee's not picking up any viruses or malware or anything.	pukunui81 (15121)
1111086	2010-06-17 10:43:00	i would uninstall mcaffee www.softpedia.com this should get rid of it and get this www.microsoft.com	GameJunkie (72)
1111087	2010-06-17 10:51:00	Unless it is something that McAfee downloaded in an update, I don't see why it would be that program because it hasn't been an issue all along. I've had this computer since late last year and the problem only started a month or so ago (I haven't really been keeping track). I haven't been fiddling with the computer's settings or anything, either. Just one day it stopped working properly and all I can think is that some Windows or other update installed something that screwed it up. Or maybe there's a box ticked somewhere that shouldn't be (or one that's unticked that should be ticked). That's what it is 9 times out of 10 ... it's usually just a matter of locating the box.	pukunui81 (15121)
1111088	2010-06-19 04:16:00	No one's got any other ideas?	pukunui81 (15121)
1111089	2010-06-19 04:32:00	I don't see why it would be that program because it hasn't been an issue all along. the problem only started a month or so ago One: It can be a problem even if it wasn't earlier. Two: McAffee is almost as bad as Nortons for not detecting malware. Uninstall it, install some decent protection and then see how you get on before telling us it isn't the problem.	pctek (84)
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