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| Thread ID: 146566 | 2018-09-10 21:04:00 | Car Key Issue - opinions wanted | piroska (17583) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1453474 | 2018-09-10 21:04:00 | So took car to get a second key. This is a remote key, you don't actually put a key in ignition, you push button which unlocks it and then you can turn the plastic thing to start it. Lock guy thought it weird "it wasn't giving off a signal" on whatever he tested it on. Never mind, he plugs in his machine to program the new one and no matter what he tried he just got "Connection Error". Weirdly manoeuvring through the menu caused the horn to beep.... In the end he said he couldn't and I went down to Toyota. It's booked in today. They said it's common with 50% of imports that they are not programmed right. The original key should - if battery goes flat - allow me to start the car by holding it by the ignition, and the chip talks to it...but it won't cause only the proximity sensor? is working? They will fix that one, and set things up properly and do the second key also. Now I discussed this with the car dealer. He insists I just take it to his key guy (at a cost 1/2 of what the lock guy was going to charge). I am not keen on wasting more time having more lock people try and fail, and also this doesn't sort the issue of the chip business with the original key. I have explained about the original key and he dismisses this and says it was working fine. Actually it wasn't. I picked car up and it didn't work, his assistant went away and did something, I don't know what...changed battery perhaps? What do you think. I was happy to pay for a second key...but Toyota say it may cost more, depending what they need to do with my car. That I am not happy about.... I am of the opinion car dealer should pay the difference, after all you expect the first key to work correctly, and things to be right, not have to have stuff fixed later. Yes? no? |
piroska (17583) | ||
| 1453475 | 2018-09-10 21:19:00 | When you bought the car, was it not under some short term warranty? When you buy something it should work! Buying from a car dealer should protect you under the Consumer Goods Act and the Trade Practices Act. Also, as I understand it, the keys are put together by some Govt. department so that you get the correct ones for the vehicle - I don't know where that thinking by me is going (just a thought). Did anyone think of replacing the battery in the remote? | Bryan (147) | ||
| 1453476 | 2018-09-10 22:12:00 | What Toyota is actually saying is that its common for imports to operate in a different frequency than what NZ is and a lot of the equipment used can not get the higher ranges because its too close to some phone signals. The original key should be hardcoded in the computer. If battery goes flat, you ain't going no where. What they should have said is if you disconnected from the battery and when put back, the key would need to pair with the car again by being close enough to the ignition for about 20 seconds, which should be long enough to synchronise. Normally spare keys get forgotten in this situation, since the computer could forget if left off power long enough or you short it by putting your battery leads together. Keyless starting is something that I hadn't gotten into, I find it stupid, you can just be near your car for someone to drive off with it. No key is needed as soon as its verified and ignition has started. Changing battery in key is unrelated to the transponder pill which is what gets power being near enough to the ignition. The battery is only for remote operation of locking/unlocking the door, etc Anyways why should dealer pay? They are under no obligation that they have to do it. You are suppose to sort out the spare key issue prior to purchase and all dealers use this to their advantage because it is now at your cost when you come back to them for it. By the way, most locksmiths these days can do your key, even ones who are inside malls. You no longer need to see the manufacturer or dealer and cost wise, its cheaper, if it doesn't work, you get your money back. |
Kame (312) | ||
| 1453477 | 2018-09-10 22:30:00 | What Toyota is actually saying is that its common for imports to operate in a different frequency than what NZ is and a lot of the equipment used can not get the higher ranges because its too close to some phone signals. The original key should be hardcoded in the computer. If battery goes flat, you ain't going no where. What they should have said is if you disconnected from the battery and when put back, the key would need to pair with the car again by being close enough to the ignition for about 20 seconds, which should be long enough to synchronise. Normally spare keys get forgotten in this situation, since the computer could forget if left off power long enough or you short it by putting your battery leads together. Changing battery in key is unrelated to the transponder pill which is what gets power being near enough to the ignition. The battery is only for remote operation of locking/unlocking the door, etc Anyways why should dealer pay? They are under no obligation that they have to do it. You are suppose to sort out the spare key issue prior to purchase and all dealers use this to their advantage because it is now at your cost when you come back to them for it. By the way, most locksmiths these days can do your key, even ones who are inside malls. You no longer need to see the manufacturer or dealer and cost wise, its cheaper, if it doesn't work, you get your money back. Yes to the first part, as I understand it. Why should he pay? Because the original key was not working properly. Which I didn't know at the time, not ever having had any remote unlocking or keys before. I'm not saying he should pay the key cost, I will. I'm saying there was an issue setting it up - the guy could not fix it, he kept getting error talking to the car. He could not do anything with my original either, as you say it SHOULD work, it didn't. Hence Toyota.... And I am saying dealer should pay the difference between my cost of just getting another key (which wasn't small) and this extra stuff Toyota will do. It may not be much more, but dealer should supply a car set up correctly in the first place right? |
piroska (17583) | ||
| 1453478 | 2018-09-10 22:34:00 | This section: I am of the opinion car dealer should pay the difference, after all you expect the first key to work correctly, and things to be right, not have to have stuff fixed later. The original Key should be covered by the dealer, if its not working then they should be fixing it. If you had the car for several years then maybe your problem but its not the case. The second Key - That's really your cost. They are only have to supply one WORKING key. Give me the older style keys any day, at least if the battery or remote goes bad, you can still open your doors and start your car. That's what's Happened to SWMBO key, the remote wont lock the door so have to do it manually, but will unlock, and std key in ignition to start. :) but dealer should supply a car set up correctly in the first place right? 100% correct :thumbs: |
wainuitech (129) | ||
| 1453479 | 2018-09-10 23:49:00 | If you have only one proximity key you got with the vehicle that might be dodgy you run the risk of it not working at all and also unable to clone another key as you have found The car dealer is the person to put right on this one A lot of Jap Imports apparently only come with one key as the other is missing |
Lawrence (2987) | ||
| 1453480 | 2018-09-11 00:12:00 | And I am saying dealer should pay the difference between my cost of just getting another key (which wasn't small) and this extra stuff Toyota will do . Fair enough, but you have to give him the opportunity to 'put things right ' . Since you didnt give him the chance to fix it, he wont be paying for any costs you incur . I would have done what you did though . |
1101 (13337) | ||
| 1453481 | 2018-09-11 01:22:00 | I think you may have given the Dealer an out, if he wants one, by not giving him the first opportunity to rectify the problem. However, as kame has already pointed out it is a dog of a system fraught with danger. THESE (www.stuff.co.nz)people won't be happy either. :mad: |
B.M. (505) | ||
| 1453482 | 2018-09-11 01:39:00 | More on the issue HERE (www.stuff.co.nz) | B.M. (505) | ||
| 1453483 | 2018-09-11 02:53:00 | I think you may have given the Dealer an out,: I don't think so. I had no idea there was an issue. Now I do and contacted him to let him know. I did not say you pay for another key. I said you pay any costs above getting the key sorted...if Toyota need to do anything more involved. I should have a properly working one, this is when I found the issue with the first, never mind the business with second one. Toyota say I should get the car back tomorrow. Hopefully. |
piroska (17583) | ||
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