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Thread ID: 110547 2010-06-21 23:15:00 Anyone host with Nexcess? Morgenmuffel (187) Press F1
Post ID Timestamp Content User
1112210 2010-06-21 23:15:00 Hi

Anyone here host with nexcess?

I have been having no end of trouble with them over the last 24 hours, and I haven' had a response from them in the last 14 hours

basically I was shifting a site to new hosting with them, bought a dedcated ip, ssl cert, all set up and running ok the a few hours later the site vanished give a misconfigured error, went to my nodeworx account to see what had happened, and found the dedicated ip had vanished from it.

Contacted them, and they asked me what I had done, so I told them, they said it looks to be a fault in their hosting software, and thats the last I heard from them.

Today when I went to check, the siteworxs account for the site it returns a

Could not connect to remote server error

as does my nodeworxs account

the only think I can login to is billing.

and to really cap it all off, I had changed the domains DNS servers to point to the new site DNS servers and it propagated through, and i was able to view the new site, now when I type in the domain name the old site hosted elsewhere comes up, and yes i have checked with my domain registrar and the domains are pointed at the new sites DNS servers

I am beyond incandescent, and to cap it all off I have two sick pre schoolers grizzling the background,

and i sent them an email an hour ago and haven't heard back, for an up grade that was supposed to take a few hours this has taken over 24 and I have a grumpy customer whos online business is not working


Osama, bomb, death to america, paris hilton naked, obama assassinate, jenny shipley bikini

And that last line should catch the attention of the is govt who want to take over the net and may make them give nexcess a call, as well as various computer geeks and pervs

Hmmm i wonder what ads google will serve on this page?
Morgenmuffel (187)
1112211 2010-06-21 23:55:00 If they cant be bothered replying, I wouldnt use them Speedy Gonzales (78)
1112212 2010-06-22 03:59:00 Hi

Anyone here host with nexcess?

I have been having no end of trouble with them over the last 24 hours, and I haven' had a response from them in the last 14 hours

basically I was shifting a site to new hosting with them, bought a dedcated ip, ssl cert, all set up and running ok the a few hours later the site vanished give a misconfigured error, went to my nodeworx account to see what had happened, and found the dedicated ip had vanished from it .

Contacted them, and they asked me what I had done, so I told them, they said it looks to be a fault in their hosting software, and thats the last I heard from them .

Today when I went to check, the siteworxs account for the site it returns a

Could not connect to remote server error

as does my nodeworxs account

the only think I can login to is billing .

and to really cap it all off, I had changed the domains DNS servers to point to the new site DNS servers and it propagated through, and i was able to view the new site, now when I type in the domain name the old site hosted elsewhere comes up, and yes i have checked with my domain registrar and the domains are pointed at the new sites DNS servers

I am beyond incandescent, and to cap it all off I have two sick pre schoolers grizzling the background,

and i sent them an email an hour ago and haven't heard back, for an up grade that was supposed to take a few hours this has taken over 24 and I have a grumpy customer whos online business is not working


Osama, bomb, death to america, paris hilton naked, obama assassinate, jenny shipley bikini

And that last line should catch the attention of the is govt who want to take over the net and may make them give nexcess a call, as well as various computer geeks and pervs

Hmmm i wonder what ads google will serve on this page?


Thats why I use and support NZ companies for web hosting . Never heard of the company either .
robbyp (2751)
1112213 2010-06-22 04:07:00 I use a host which I won't mention in this thread lest I get accused of spamming. Been used for three years now and I've never found it down to date. Sweep (90)
1112214 2010-06-22 04:14:00 I use a host which I won't mention in this thread lest I get accused of spamming. Been used for three years now and I've never found it down to date.

I've been with my host since 2005, and never had any issues either. However some downtime is to be expected from time to time with any host, just due to the technology. I have found that the hosts that advertise on solely price, and use terms like low cost and cheap, are usually more unreliable, as they tend to cram thousands of accounts onto a single server.
robbyp (2751)
1112215 2010-06-22 04:31:00 I've been with my host since 2005, and never had any issues either. However some downtime is to be expected from time to time with any host, just due to the technology. I have found that the hosts that advertise on solely price, and use terms like low cost and cheap, are usually more unreliable, as they tend to cram thousands of accounts onto a single server.

Just to mention this. Personally I've never found the host down at all. This does not mean it has not been down ever. Some down time as you correctly say is to be expected for general maintenance.
Sweep (90)
1112216 2010-06-22 04:34:00 Just to mention this. Personally I've never found the host down at all. This does not mean it has not been down ever. Some down time as you correctly say is to be expected for general maintenance.

Yeah I know what you mean. If it is down for 10 minutes, you would probably never notice. Some webhosts do however give you a link to their alertra uptime stats. It is the extended outages that you notice, like if it is down for several days, like one NZ web host I know of who was down recently.
robbyp (2751)
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