| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 110530 | 2010-06-21 04:34:00 | ADSL problem | linw (53) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1111961 | 2010-06-21 04:34:00 | Sister's modem was connected at 64kbps down, 160kbps up which explains her slow Internet access! This info was passed to Vodafone and they got her to do a speedtest (abysmal result as expected) as well as a tracert. The tracert showed reasonable ping times, even the first one. On this basis they emailed her saying it was the modem or her cabling (listen for handwashing noises) at fault. I sent her another modem (she's in Wanganui) that tested OK here. She re-powered the original modem and it couldn't get an ADSL lock. She subbed my 'new' one and it also couldn't lock ADSL. Now back to hours on the helpline for her. A question - given the very small size of a ping packet, could one expect anything useful diagnostically from the requested tracert? |
linw (53) | ||
| 1111962 | 2010-06-21 04:43:00 | If the issue was relatd to latency, yes, but not for a bandwidth problem - especially if the line is only syncing at 64/160. Probably the Helldesk Monkey just heard "slow internet" and looked up "slow" in their list and saw something about ping and traceroute. Does the modem report the upstream /downstream characteristics of the line (noise level etc)? Does it improve if *everything* else is disconnected from the line, including phones, faxes, dialup modems, alarms, sky decoder etc. |
inphinity (7274) | ||
| 1111963 | 2010-06-21 04:45:00 | Phone line fault? Cabling fault? Eliminated all that? Actually Vodafone are starting to annoy me. Transferred to new address, ph etc moved except Caller ID not working. Phone in and get the usual unplug everything, try another phone, remove filter rubbish. Then he tells me the exchange can't handle both Caller ID and Voicemail so it kills the Caller ID. After getting annoyed I go them to log it and the techs went out and enabled it at the exchange. Then, stupidly I discover I am not on the Red Network like I should be. Phone again. Get swapped over and GUESS what! No caller ID. In the process of talking to them going through the unplug phone etc again. |
pctek (84) | ||
| 1111964 | 2010-06-21 05:34:00 | I have seen routers sync at 64k down and it is usually because the client has gone over their monthly data limit and have been restricted to dial-up speed. | CYaBro (73) | ||
| 1111965 | 2010-06-21 07:36:00 | hey pctek,what exchange are you on,don't know of any exchanges out west that can only handle caller ID and voicemail but can't do both at the same time.Seems a bit strange to me Peter |
Peter Coleman (597) | ||
| 1111966 | 2010-06-21 07:46:00 | ,don't know of any exchanges out west that can only handle caller ID and voicemail but can't do both at the same time. Peter Thats because its bollocks. Some rubbish the call centre twit made up. |
pctek (84) | ||
| 1111967 | 2010-06-21 09:04:00 | Yep, only one phone/filter and checked with it disconnected. Wasn't the desk person - they passed it up the line. Email response from then on. Line atten 20.5dB Noise Margin 46 dB This info was passed on but whether it got to the email tech I wouldn't know. |
linw (53) | ||
| 1111968 | 2010-06-21 09:45:00 | Forgot to mention - NOT over limit. 0.13GB used with 5GB allowance. | linw (53) | ||
| 1111969 | 2010-06-21 10:22:00 | hey pctek,what exchange are you on,don't know of any exchanges out west that can only handle caller ID and voicemail but can't do both at the same time.Seems a bit strange to me Peter It's most likely not fed from a Telecom CO but a IP feed from Vodafone via a ATA and LLU.. |
paulw (1826) | ||
| 1111970 | 2010-06-21 12:26:00 | Is there now, or ever in the past, a monitored burglar alarm in the house ? | decibel (11645) | ||
| 1 2 | |||||