| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 110573 | 2010-06-23 02:35:00 | Vertical pink line on my LCD | Nomad (952) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1112713 | 2010-06-23 07:57:00 | Ah yes but trying to enforce that sort of thing can be a mission. Support your local PC hardware shop. Very true :thumbs:! |
Erayd (23) | ||
| 1112714 | 2010-07-13 02:16:00 | Brilliant service by Dell :thumbs: I rang the 0800 which put me to the Australian call centre but not sure if that is in Australia or not, the guy had a Indian accent which wasn't that bad, a bit like Indian NZders. Then I was put to the monitor dept and a guy with a American accent handled the call. Got a new monitor arriving within 1 or 2 business days then using the same packaging will ship the broken one back to them (postage paid). :D I've yet to experience a bad thing with outsourcing call centres. |
Nomad (952) | ||
| 1112715 | 2010-07-16 09:29:00 | I'll compliment them again. Next morning LCD was delivered. I sent it back with their free courier ticket. I got a ph call an hour after I made the 1st call - a confirmation of date and time when it would be delivered. A few days (today) after that they rang me to get the tracking number. Today again they rang to ask how is the new screen and if I have issues to call them back. Dare I say it, the service is better than Ascent or Computer Lounge. PS I did have a high model LCD, so I had a Premium Warranty. I also got upgraded to a later model :thumbs: It now supports sRGB and AdobeRGB. Better than IBM Thinkpad service I must say. Service was just as good and fast as IBM but IBM didn't do callbacks. I had a highest model exec. laptop. |
Nomad (952) | ||
| 1112716 | 2010-07-16 12:32:00 | Certainly sounds like good service, but all their warranty should be that good, not just premium warranties. If you compare to Ascent, all their warranty is good no matter what you bought (or so I hear) |
Agent_24 (57) | ||
| 1 2 | |||||