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| Thread ID: 110913 | 2010-07-06 23:09:00 | 'Dodgy' Hard Drive Issue | bob_doe_nz (92) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1116719 | 2010-07-06 23:09:00 | Have a Seagate hard drive that would not work right in an enclosure. I ran the Seagate Seatools program on it and it found and fixed two errors. I then ran the diagnostics again and it came up clean last night. My question is, should I continue using it, or should I claim warranty on it (2012) |
bob_doe_nz (92) | ||
| 1116720 | 2010-07-06 23:20:00 | Have a Seagate hard drive that would not work right in an enclosure. I ran the Seagate Seatools program on it and it found and fixed two errors. I then ran the diagnostics again and it came up clean last night. My question is, should I continue using it, or should I claim warranty on it (2012) I would return it. Why should you take the risk? it may break down anytime. |
bk T (215) | ||
| 1116721 | 2010-07-06 23:24:00 | Warranty. Weather it takes 2 hours or 2 years it will continue to fail. support.seagate.com |
wratterus (105) | ||
| 1116722 | 2010-07-06 23:50:00 | I ran the Seagate Seatools program on it and it found and fixed two errors. What kind of errors? File structure errors or hardware errors? Hardware errors, yes. Files, probably not. |
pctek (84) | ||
| 1116723 | 2010-07-07 00:10:00 | I'm not sure. I've only got the eight character code from the test. Doh! |
bob_doe_nz (92) | ||
| 1116724 | 2010-07-07 00:25:00 | I think what Seatools is saying is that it found two dodgy sectors and has reallocated them. This does NOT mean they are fixed, and your drive is quite likely to develop more in the near future and possibly fail outright. To check this for certain, run a program which can read the SMART attributes of the drive. SpeedFan inside Windows or HDAT2 for a bootable CD etc will do fine. Check the reallocated sector count, it will probably be 2 or higher. If it is, you should look into replacing the drive. |
Agent_24 (57) | ||
| 1116725 | 2010-07-07 00:54:00 | edit: retracted :) | pablo d (15490) | ||
| 1116726 | 2010-07-07 02:09:00 | Here is what I get from that bootable app. Looks like I should claim a warranty replacement. Edit: Could a flaky enclosure cause some of these errors? |
bob_doe_nz (92) | ||
| 1116727 | 2010-07-07 02:33:00 | Ultra DMA CRC error rate is usually caused by bad cabling (or so they say) but I'm sure a fault in the drive itself could also result in this number increasing That uncorrectable error count value could indicate problems with the disk though. |
Agent_24 (57) | ||
| 1116728 | 2010-07-08 00:52:00 | Who do I contact to get it replaced under warranty. Seagates site lists VST Ltd and they won't handle the drive (no longer a distributer). They suggest Ingram Micro. Thoughts, ideas??? |
bob_doe_nz (92) | ||
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