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Thread ID: 110840	2010-07-03 15:07:00	No Sound, Running Slow	robortiz59 (14239)	Press F1

Post ID	Timestamp	Content	User
1115631	2010-07-03 15:07:00	Hi Everybody, My PC has recently stopped providing any sound in some situations. But it does work in others. When viewing videos in Firefox (e.g., on the New York Time homepage) there is no sound when viewing videos. There is also no sound when using iTunes, the DivX video player, or the stand alone Flash Video viewer. However, I do get sound when viewing videos using Windows Media Player. Interestingly, when I start a video using Media Player it initially has no sound either. But, if I fast forward the video by clicking on the progress bar below the video the sound begins working and then works perfectly on WMP after that. I haven't found any way to get the sound to work within the web browser or any of the previously mentioned applications. Additionally, the PC has slowed dramatically in the last couple of weeks. I can't honestly say the slowdown occurred at the same time the sound stopped working. I run full system scans using Microsoft Security Essentials and Malwarebytes once each week. Last ran them yesterday. Neither one is picking up anything at this time. I defragged my C: drive this morning. I also run CCleaner on a regular basis, last cleaning the system yesterday. I searched this forum for people having similar sound issues and found some advice to uninstall/reinstall Adobe Flash. Did that. No difference. At this point I'm at the limit of my knowledge and would appreciate any advice others might have. Here is a printout of my system from Hijack This: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:40:31 AM, on 7/3/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.17055) Boot mode: Normal Running processes: C:\WINNT\System32\smss.exe C:\WINNT\system32\winlogon.exe C:\WINNT\system32\services.exe C:\WINNT\system32\lsass.exe C:\WINNT\system32\svchost.exe C:\WINNT\system32\svchost.exe c:\Program Files\Microsoft Security Essentials\MsMpEng.exe C:\WINNT\system32\svchost.exe C:\WINNT\System32\svchost.exe C:\WINNT\system32\svchost.exe C:\WINNT\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINNT\CDProxyServ.exe C:\WINNT\System32\CTsvcCDA.exe C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\WINNT\System32\svchost.exe C:\Program Files\Google\Update\1.2.183.29\GoogleCrashHandler. exe C:\WINNT\System32\MsPMSPSv.exe C:\WINNT\system32\wuauclt.exe C:\WINNT\Explorer.EXE C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe C:\Program Files\Microsoft Security Essentials\msseces.exe C:\WINNT\system32\ctfmon.exe C:\PROGRA~1\Webshots\webshots.scr C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroDist.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost;*.local O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdmcks.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe" O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Download all by Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm O8 - Extra context menu item: Download by Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm O8 - Extra context menu item: Download selected by Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm O8 - Extra context menu item: Download web site by Free Download Manager - file://C:\Program Files\Free Download Manager\dlpage.htm O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000 O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll O15 - Trusted Zone: *.wachovia.net O15 - Trusted Zone: *.wachovia.net (HKLM) O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - myed-nc-alt.wachovia.com O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - myed-nc.wachovia.com O23 - Service: Plug and Play Device Manager ($sys$DRMServer) - Unknown owner - C:\WINNT\system32\$sys$filesystem\$sys$DRMServer.e xe (file missing) O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: XCP CD Proxy (CD_Proxy) - Unknown owner - C:\WINNT\CDProxyServ.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\System32\CTsvcCDA.exe O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: Google Update Service (gupdate1c9d0c0ae0b9464) (gupdate1c9d0c0ae0b9464) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe -- End of file - 8942 bytes	robortiz59 (14239)
1115632	2010-07-03 15:30:00	Are there any other devices that use sound (like HDMI audio)?? Check and see what the default device for the sound is You can tick these then tick fix checled Close browsers O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k If you didnt add these, tick these O15 - Trusted Zone: *.wachovia.net O15 - Trusted Zone: *.wachovia.net (HKLM) XP doesnt have the WinNT folder, does it? I think windows 2000 does tho If this isnt installed, tick this O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe Its probably this sony DRM you've installed, thats screwing things up	Speedy Gonzales (78)
1115633	2010-07-03 19:45:00	OK. So I did this and it didn't seem to help. In fact the PC simply shut itself down in the middle of the process. After rebooting and then finishing the removal of the two items I rebooted again and got a big red warning that my Virus scan (Security Essentials) wasn't working. I couldn't get it to activate. I rebooted again and Security Essentials didn't start. Rebooted a third time and Security Essentials seems to be working now. I also got a screen I've never seen before. It seemed to be an Internet Explorer screen, and it said the system could not navigate to the requested site (or something like that). I didn't have any browser open at the time. But PC is still slow and my sound still doesn't work. What is a Sony DRM? I dont see any reference to it in my log file.	robortiz59 (14239)
1115634	2010-07-03 21:54:00	OK. So I did this and it didn't seem to help. In fact the PC simply shut itself down in the middle of the process. Rebooted a third time and Security Essentials seems to be working now. Get Spybot and Malware Bytes, make sure both are updated, then run them both. Do it in Safe Mode, run MMSE in Safe Mode again too.	pctek (84)
1115635	2010-07-03 22:15:00	DRM = digital rights management meant to stop people from pirating stuff	gary67 (56)
1115636	2010-07-04 01:53:00	This C:\WINNT\CDProxyServ.exe belongs to the Sony DRM install. Its a rootkit. If you dont have anything to do with Sony installed, (you probably had a CD / CD's, that installed this), get the tool under removal (www.symantec.com) then run it These files also belong to it O23 - Service: Plug and Play Device Manager ($sys$DRMServer) - Unknown owner - C:\WINNT\system32\$sys$filesystem\$sys$DRMServer.e xe (file missing) O23 - Service: XCP CD Proxy (CD_Proxy) - Unknown owner - C:\WINNT\CDProxyServ.exe	Speedy Gonzales (78)
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