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| Thread ID: 111063 | 2010-07-12 09:05:00 | Are some modem/routers faster than others? | mzee (3324) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1118206 | 2010-07-14 02:18:00 | Help desk script: 0) blame customer 1) blame customers cabling 2) ask for all phones to be unplugged. Ignore plea's that its a business with separate phone lines in constant use. 3) blame customers router config 4) blame customers router 5) insist router is reset/defaulted. Ignore plea's that this will take down their local network. Ignore the fact that a 2nd NEW router was also tried, both show DSL to be down. 5) go back to 1 6) refuse to check for ISP/exchange fault untill all 5 above have been done by customer , several times. Put them on hold for 5minutes then go to 5) 7) never acknowledge even a slight possibility of a telecom fault 8) never update network status on webpage,or on pre-recorded message on help 0800 number. |
1101 (13337) | ||
| 1118207 | 2010-07-14 04:41:00 | Before you go wasting money, find out what your neighbours are getting, if you are all similar, then there's nothing much you can do. Good point. I had interesting encounter with "local limitations" where my son lives, in the Kaukapakapa area. Wondered why he was only getting 1.3 - 1.5Mb/s download speed, when his sync speeds were 7616 d/l and 640 u/l, with download attenuation only 12db. Telecom responded very promptly to my helpdesk email, to say that the equipment installed in his local cabinet had this 1.5Mb/s limitation because of backhaul limitations. What a pity, with the potential of that great connection to the cabinet! |
rumpty (2863) | ||
| 1118208 | 2010-07-14 07:54:00 | Many older exchanges / cabinets were oversubscribed and underpowered. All the newer ones like the Whisper cabinets get Fibre to them, with enough gear in them to even provide Fibre to customer residence. | Chilling_Silence (9) | ||
| 1118209 | 2010-07-14 07:59:00 | Telecom responded very promptly to my helpdesk email, to say that the equipment installed in his local cabinet had this 1.5Mb/s limitation because of backhaul limitations. What a pity, with the potential of that great connection to the cabinet! Yes, the infamous Conklin mini-dslam; thank goodness they're not buying them anymore !! |
decibel (11645) | ||
| 1118210 | 2010-07-14 09:36:00 | Help desk script: 0) blame customer 1) blame customers cabling 2) ask for all phones to be unplugged. Ignore plea's that its a business with separate phone lines in constant use. 3) blame customers router config 4) blame customers router 5) insist router is reset/defaulted. Ignore plea's that this will take down their local network. Ignore the fact that a 2nd NEW router was also tried, both show DSL to be down. 5) go back to 1 6) refuse to check for ISP/exchange fault untill all 5 above have been done by customer , several times. Put them on hold for 5minutes then go to 5) 7) never acknowledge even a slight possibility of a telecom fault 8) never update network status on webpage,or on pre-recorded message on help 0800 number. Sorry not just Telecom, I'm moving on from my present ISP in an effort to get some semblance of service and 10X speed increase to maybe 1.0-1.5Mbs. This script does resonate with me!!!!!!!!! (You don't know how lucky you are in suburbia.) |
PPp (9511) | ||
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