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| Thread ID: 111059 | 2010-07-12 07:01:00 | HELP please computer got virus | prefect (6291) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1118149 | 2010-07-12 07:42:00 | Boot into safe mode / networking (so you can get on the net / download something) then scan it with something | Speedy Gonzales (78) | ||
| 1118150 | 2010-07-12 07:43:00 | You also need to dump AVG-- Chances are good any infection will have damaged / Killed it -- Its hopeless these days - seen it countless times it says its working, but the infections have actually destroyed it. Install MSSE microsofts site (www.microsoft.com) Will do but I cant go to into control panel to uninstall and I cant go internet to download anything. |
prefect (6291) | ||
| 1118151 | 2010-07-12 07:47:00 | Will do but I cant go to into control panel to uninstall and I cant go internet to download anything. you can download the programs to another PC, and transfer across from a USB drive. keep in mind, depending on the infections they may also infect the drive, so that may need fixing later. Trojan Remover, Spybot, Super antispy & Malwarebytes will all run in safe mode. You need to kil the infections first, then they will allow the removal of AVG. Use Revo uninstaller portable (http://revo-uninstaller-portable.en.softonic.com/) and remove all the reg keys and folders as well. |
wainuitech (129) | ||
| 1118152 | 2010-07-12 07:47:00 | Will do but I cant go to into control panel to uninstall and I cant go internet to download anything. even when you log in as administrator under safe mode with networking? |
Greven (91) | ||
| 1118153 | 2010-07-12 07:48:00 | Use ccleaner if its installed then | Speedy Gonzales (78) | ||
| 1118154 | 2010-07-12 08:07:00 | You also need to dump AVG-- Chances are good any infection will have damaged / Killed it -- Its hopeless these days - seen it countless times it says its working, but the infections have actually destroyed it. Install MSSE microsofts site (www.microsoft.com) You will also need to run Malwarebytes, Spybot S&D and Super antispyware, all in full scan modes, with system restore turned off. Depending on the infection those may or may not be enough to clean it. Thanks Wainui I got into safe mode run system restore downloaded microsoft.co./security its doing a scan now. |
prefect (6291) | ||
| 1118155 | 2010-07-12 09:03:00 | Running system restore is not what I said tisk tisk :D -- MSSE needs to be run in FULL mode, so it may take an hour or more. What you need to do it TURN OFF system restore, as any infections usually will take up residence in there, and as soon as you reboot it can reload in the infections. (once the PC is clean, THEN turn it back on) Once MSSE has done it thing, run Trojan Remover,Malwarebytes, Spybot, Super antispy in that order - in full scan modes for them all. Malwarebytes, Super antispy both have the option to do quick scans or Full-- Quick are hopeless - so use full. Depending on the speed and amount of data on the PC, they can EACH easily take over an hour to run. I get this all the time, cowboys saying they can clean a PC in 30 Minutes HA! (unless you count formatting a drive first). |
wainuitech (129) | ||
| 1118156 | 2010-07-12 09:11:00 | Install MSSE microsofts site (www.microsoft.com) You will also need to run Malwarebytes, Spybot S&D and Super antispyware, all in full scan modes, with system restore turned off. . Yes, I agree there. And do a HJT log too. |
pctek (84) | ||
| 1118157 | 2010-07-12 09:47:00 | Running system restore is not what I said tisk tisk :D -- MSSE needs to be run in FULL mode, so it may take an hour or more. What you need to do it TURN OFF system restore, as any infections usually will take up residence in there, and as soon as you reboot it can reload in the infections. (once the PC is clean, THEN turn it back on) Once MSSE has done it thing, run Trojan Remover,Malwarebytes, Spybot, Super antispy in that order - in full scan modes for them all. Malwarebytes, Super antispy both have the option to do quick scans or Full-- Quick are hopeless - so use full. Will post HJT log tomorrow Depending on the speed and amount of data on the PC, they can EACH easily take over an hour to run. I get this all the time, cowboys saying they can clean a PC in 30 Minutes HA! (unless you count formatting a drive first). Thanks Wainui MSSE has just finished a scan 1hr 15 min found heaps of trojans and viruses. Running spybot now. Tomorrow will turn restore off and download and run programs exactly as you have listed Thanks for help all those who have replied. |
prefect (6291) | ||
| 1118158 | 2010-07-12 10:05:00 | Turn off Restore BEFORE you turn the PC off for the night, doing it tomorrow may reinfect the PC on start up. System restore has many good points. BUT infections can get into it as well, which is not good. The down side of turning off restore is "IF" anything goes wrong, there is no restore point to undo the changes. Its a risk that has to be taken --"most" of the time its Ok though. Edited:Good that the programs are finding infections. |
wainuitech (129) | ||
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