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| Thread ID: 146404 | 2018-07-24 22:05:00 | Internet Speed | Roscoe (6288) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1451948 | 2018-07-24 22:05:00 | I did an Internet Speed Test. The result was 4.51 mpbs download and 0.46 mpbs upload. It noted that "Your internet speed is slow" but it did not say what to do about that. Is there anything I can do to speed it up? Your help is appreciated. |
Roscoe (6288) | ||
| 1451949 | 2018-07-24 22:12:00 | Where are you located? Franz Joseph? | Zippity (58) | ||
| 1451950 | 2018-07-24 22:12:00 | Are you on dial-up, ADSL or VDSL? | Bryan (147) | ||
| 1451951 | 2018-07-24 22:38:00 | Where are you located? Franz Joseph? Onehunga, Auckland. We are on broadband. How do you tell if it is ADSL or VDSL? |
Roscoe (6288) | ||
| 1451952 | 2018-07-24 23:08:00 | Was it ookla or another speedtest site? first you need to make sure where the test server is to make sure it's your connection and not the ISPs international bandwidth you are testing. For example if I use the speedtest link on this site it goes to an Aussie test and gives me poor results but if I go to http://www.speedtest.net/ it automatically picks a closer server and I get my full expected speed. If nothing improves the next trick is to log into your router and see what the connection speed is, if it's low at that point only your ISP can do anything about it, and maybe not even them. |
dugimodo (138) | ||
| 1451953 | 2018-07-24 23:26:00 | Mine averages around 24Mpbs but the highest I have ever seen it during a download is about 3.5Mpbs | Driftwood (5551) | ||
| 1451954 | 2018-07-24 23:45:00 | Was it ookla or another speedtest site? first you need to make sure where the test server is to make sure it's your connection and not the ISPs international bandwidth you are testing. For example if I use the speedtest link on this site it goes to an Aussie test and gives me poor results but if I go to http://www.speedtest.net/ it automatically picks a closer server and I get my full expected speed. If nothing improves the next trick is to log into your router and see what the connection speed is, if it's low at that point only your ISP can do anything about it, and maybe not even them. I went to the speedtest site you mentioned and it said download 4.5, upload .55 download, ping 17ms so there is not much difference from the first test. You said that I should log into my router. How do I do that, please? |
Roscoe (6288) | ||
| 1451955 | 2018-07-25 00:34:00 | . How do you tell if it is ADSL or VDSL? Because you chose the plan to sign up to. |
piroska (17583) | ||
| 1451956 | 2018-07-25 00:44:00 | Has it always been that slow ?? Depending on the plan you have, especially if its a old plan, if you have gone over your data limit (if you have one) Some of the IS's will simply throttle you back until the next payment cycle kicks in, then the speed is back again. Failing this, contact your ISP and ask what's going on. "Sometimes" they have to reset the connection at their end and away it goes again, back to normal. |
wainuitech (129) | ||
| 1451957 | 2018-07-25 02:42:00 | I went to the speedtest site you mentioned and it said download 4.5, upload .55 download, ping 17ms so there is not much difference from the first test. You said that I should log into my router. How do I do that, please? The simplest thing is to talk to your ISP and ask what you should be getting, they should have a pretty good IDea. But to answer the question You go into a browser (internet explorer,chrome, etc) and put the routers IP address into the address bar instead of a website. Then you need a user name and password which is usually admin/admin but it may be different on some ISPs and then you browse around the routers web pages looking for the DSL connection speed, it can be a little hard to find on some routers. To get the router IP address you can either;- Go to a command prompt and run ipconfig - look for the gateway address or right click the network icon down by the time on the task bar, open network and file sharing center, click change adapter settings, right click on the active network connection and choose status, then click details and look for the Default gateway address, if there's two use the IPv4 address not the IPv6 The address is most likely something like 192.168.1.1 or maybe 192.168.1.254 but it might be something else. |
dugimodo (138) | ||
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