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Thread ID: 146453	2018-08-08 14:41:00	Printer Offline problem	KarenL823 (17632)	Press F1

Post ID	Timestamp	Content	User
1452404	2018-08-10 02:30:00	Im guessing she hasnt added the IP printer port in Win printer manger . Probably still only USB in the Win printer properties ? "Offline" : is that Windows showing offline . Try a Windows ~Add new printer~ , let win search for it . If you can ping it its less likely to be a network issue , especially if other PC's can print to it.	1101 (13337)
1452405	2018-08-10 08:14:00	I can't fix your problem but don't go changing IP addresses as that will flow on to the whole network. The address range (100.0.0.x) is rather strange for an internal network as it isn't one of the non routable ones designated for internal networks but, presumably, there is a rationale for it. Your comp and the printer have addresses that are on the same subnet, and you can ping it, so that is something positive, but it leaves the question as to why the printer won't respond, and why it reports as being offline. It doesn't seem fair that you are lumbered with this issue, and it is risky that you take the advice from forum members, however well meaning they are, who aren't familiar with your setup and who can't be hands-on. Your company should have a local network specialist to call on for this sort of task. Hi there Many thanks for you reply and I think you are absolutely right with your last two paragraphs. I've tried various things but not changing the IP address as I know that wouldn't work with our system as it has to be 100.0.0. None of the other PCs on the network can print to the printer and it shows as offline on the server. I'm going to tell the boss this morning that it's beyond me and he'll have to pay to get someone in. Thanks for help from everyone. Best regards Karen	KarenL823 (17632)
1452406	2018-08-10 10:05:00	Has anyone actually looked at what should be an obvious setting -- Opening the print queue on every LAN PC and make sure no one has clicked Work offline ? None of the other PCs on the network can print to the printer and it shows as offline on the server. If none of the LAN pc's can print its not the software in the computers its either a Router, switch or Printer problem. Whats the chance EVERY PC in the office has had the software go bad all at the same time -- Basically next to impossible. On saying that, if everything else on the LAN is working, highly doubt its a router as if it were other devices /computers would have problems as well. Seen it happen many times in Offices, someone has some how clicked the work off line and everyone looks for a mayor problem when one doesn't exist.	wainuitech (129)
1452407	2018-08-10 10:12:00	Im guessing she hasnt added the IP printer port in Win printer manger . Probably still only USB in the Win printer properties ? : #444444; font-style : italic; "> "Offline" : is that Windows showing offline . Try a Windows ~Add new printer~ , let win search for it . If you can ping it its less likely to be a network issue , especially if other PC's can print to it. Hi there Thanks for your reply. The printer is no longer connected by USB, it just has a network cable connected (other end into the switch cabinet). None of the PCs that normally use this printer can print and it shows on our server as offline. I've even tried a reboot on the server. The status page shows IP address 100.0.0.36 but you can't access this through a web browser. Using the CD that came with the printer is no good as it can't locate the printer so you can't do anything as there are no printers for it to select. I can only guess (and I'm not IT!!) that something in the network settings is wrong such as it shows IPv4 status as Disabled but IPv6 as Enabled. I really am only guessing but think this should maybe be the other way round?? but I can't find a way to get to these settings to try changing them. I've told my boss it's beyond me and, although I can normally sort most of our IT problems out, I can't do this one so I've told him he'll have to pay someone local to come and have a look! Thanks for all your help though, really appreciate you all taking the time to help. Best regards Karen	KarenL823 (17632)
1452408	2018-08-10 10:13:00	Has anyone actually looked at what should be an obvious setting -- Opening the print queue on every LAN PC and make sure no one has clicked Work offline ? If none of the LAN pc's can print its not the software in the computers its either a Router, switch or Printer problem. Whats the chance EVERY PC in the office has had the software go bad all at the same time -- Basically next to impossible. On saying that, if everything else on the LAN is working, highly doubt its a router as if it were other devices /computers would have problems as well. Seen it happen many times in Offices, someone has some how clicked the work off line and everyone looks for a mayor problem when one doesn't exist. Wish it were that simple, first thing I tried!!	KarenL823 (17632)
1452409	2018-08-10 12:45:00	Wish it were that simple, first thing I tried!! Sweet, then going back to what I said earlier - Key words in bold If none of the LAN pc's can print its not the software in the computers its either a Router, switch or Printer problem. Whats the chance EVERY PC in the office has had the software go bad all at the same time -- Basically next to impossible. Dont know how many computers you have in the office ?? but the only other reason it could be the computers is if there is some software every PC has, and ALL went bad / changed at the same time. ( no disrespect meant here) Often its not till someone experienced you can see the setup. If it were only 1 PC that cant print then yes it could be the computer, but all = NO!! Have you tried turning off /on the router and letting it reset the IP's ( assuming they are dynamic) ?? If the Printer doesn't have a static IP address, some other device could be clashing and blocking the printers IP.	wainuitech (129)
1452410	2018-08-10 12:51:00	Sweet, then going back to what I said earlier - Key words in bold Dont know how many computers you have in the office ?? but the only other reason it could be the computers is if there is some software every PC has, and ALL went bad / changed at the same time. ( no disrespect meant here) Often its not till someone experienced you can see the setup. If it were only 1 PC that cant print then yes it could be the computer, but all = NO!! Have you tried turning off /on the router and letting it reset the IP's ( assuming they are dynamic) ?? If the Printer doesn't have a static IP address, some other device could be clashing and blocking the printers IP. You are absolutely right, no offence meant! I agree it can't be all the PCs, it has to be the printer as it was working fine until I connected it by USB to a stand alone PC. I think (but am probably wrong!) it's a setting to do with the network that's wrong BUT I don't know how to access the settings. I admit this is beyond me so I've told the boss he needs to pay for someone who knows what they are doing! Thanks for your help Karen	KarenL823 (17632)
1452411	2018-08-10 16:51:00	Karen, There's truly a lot of uncommon networking going on, that without network settings, its a blind process. First of all printers can have an offline button, make sure its not on, ensure paper is in it and any drawers, doors, etc are closed, no faults, etc. When the printer is plugged into the switch, does it light up the port/number it was plugged into? If not, try another port and/or cable, make sure it's in properly. If you can provide network settings, of any computer that use to print to it, it will help, 2 computers for comparison, even better, if they have similar settings, your printer will need similar too. Also their printer settings would help, especially port/protocol used and address they show for the printer. Unfortunately, Windows has changed too much for me. I normally would do ipconfig /all in a command prompt to get network settings or view the properties of LAN devices. I maybe too late to solve your problem anyways, pinging 100.0.0.36 maybe not a way to verify the printer since its an IP owned by Verizon and you are probably getting the internet reply not local network. However, maybe there's no internet on that network. Again, your settings are needed. You could try pinging the host name instead KM338D1F. I think the IP should be in the 10.x.x.x range but your status print out says differently. Again, settings are needed. And though I say should... I'm only talking common set ups. Now your network does sound messed up, but from my views, its probably been set up securely and this is where most people are getting tripped up. That's why your settings from a PC that use to connect is important. However, you can set up secure networks without obscurity. A standalone (isolated) payroll computer is a nice touch but is it disconnected from the network? Seems you may have just needed to ensure payslips, etc were kept private (or printer to be closer as it was too far to collect print outs). Anyways, you mentioned a server, does the server share the printer to the other computers instead of each computer printing directly to the printer, you may not know, but the printer properties settings would show clues.	Kame (312)
1452412	2018-08-10 22:58:00	Following on from What Kame has posted. Give this a try, at least you'll get some Idea of whats going on and whats available. Download this IP Scanner, ( its clean and safe) run it ( use the portable option when prompted to install or Portable). Download link: https://www.advanced-ip-scanner.com/ See if the Printer is actually visible on the LAN. This will actually give you the IP address you are using for any future needs. As an example this is whats currently turned on on my LAN (Some PC's are still turned off) But as you can see there's 3 Brother printers as well as the LAN IP address. 8993 If your printer is not visible then if getting someone in that may help them as well (depending on how good they are at trouble shooting.)	wainuitech (129)
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