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| Thread ID: 105870 | 2009-12-17 00:21:00 | What would you (techs) do? | pctek (84) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 840462 | 2009-12-18 03:10:00 | They still don't get it. He rang AGAIN, saying "the technology can't get her stuff back now, but later on it will so I should give the drive back plus a replacement". You can't win with some people. Sounds like you have got a nightmare client. Sometimes you actually have to make a loss, just to get rid of them, as they aren't worth the stress. I have found in this recession that people are more nasty when it comes to customer service, as they expect more for their money. |
robbyp (2751) | ||
| 840463 | 2009-12-18 03:19:00 | They still don't get it. He rang AGAIN, saying "the technology can't get her stuff back now, but later on it will so I should give the drive back plus a replacement". No doubt they will be freezing their heads when they die then. You can't win with clients like that. The minimum I would do is to replace the drive - install a working system, anti virus updates etc. It's part of the game we are in. I would also only do that at the workshop. Networking , installing printers etc on site is chargable, although perhaps at a discounted rate. I would take the advice earlier in the thread and communicate your offer and intentions in a letter becaus eyou just know something will bite you in the bum if you don't. I would also consider not dealing with them again, or if I did, would write everything down first. |
Sam I Am (1679) | ||
| 840464 | 2009-12-18 03:43:00 | They still don't get it. He rang AGAIN, saying "the technology can't get her stuff back now, but later on it will so I should give the drive back plus a replacement". Yea you can do that if they pay for the replacement drive :D |
CYaBro (73) | ||
| 840465 | 2009-12-18 04:30:00 | They still don't get it. He rang AGAIN, saying "the technology can't get her stuff back now, but later on it will so I should give the drive back plus a replacement". These people are loonies, if he wants the original drive back, he should pay for the new one. I would gently suggest that to him, then inform him that he is being slightly unreasonable, offer to repair the PC to 'Factory' do it in person, with someone else as a witness. Then when this nightmare is over, don't have another thing to do with them. |
KarameaDave (15222) | ||
| 840466 | 2009-12-18 08:14:00 | I am with Karamea Dave sort this out. Next time they call tell them **** and you will feel good then. Listen to a Coaster they well tuned with human nature. | prefect (6291) | ||
| 840467 | 2009-12-18 09:14:00 | He rang AGAIN, saying "the technology can't get her stuff back now, but later on it will so I should give the drive back plus a replacement". Yeah right -- The technology to get her stuff ( data) back IS here right now !! Slight problem though, they seem to want their cake and eat it to. Replacing the drive under warranty wouldn't be a problem - but data is gone. IF the drive was sent to a data recovery expert business, more than likely it can be recovered RIGHT NOW -- BUT when they do that, it voids all warranties as they sometimes have to disassemble the drive, or remove circuit boards. So she could get her data back (possibly) which would more than likely cost somewhere from $1000 + then have to pay for a new HDD as well. Last time I got quotes from data recovery experts, they said $80 to simply look at the drive ( non refundable) - anywhere from $1000 - $3000 to recover it. Strange how when that figure was relayed back to the customer all of a sudden the "important / MUST have data" wasn't so important. Doing regular backups would have been a lot cheaper. |
wainuitech (129) | ||
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