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Thread ID: 111903	2010-08-16 06:25:00	USB Host Controllers not working - can u help?	ajj (15939)	Press F1

Post ID	Timestamp	Content	User
1128338	2010-08-16 06:25:00	Hello - can someone please please help??!! I use Kaspersky Internet Security and the free version of Ad-aware . The system was ok until Kaspersky couldn’t update properly and wouldn’t roll back either . I did full Kaspersky and Ad-aware scans but this didn’t help . On the Kaspersky site I saw that the 2011 version had recently come out so decided to download and install it . Things seemed ok until I turned the computer on again later that day and found the mouse and printer didn’t work . The next thing was that while using the computer the Kaspersky 2011 ‘disappeared’ . I found that I should have uninstalled the 2010 version before installing 2011 so downloaded and ran Kasperskys removal program but then reinstalled the 2010 version (by mistake from the shortcut that hadn’t been removed) . The error message for the USB drivers is : Windows cannot load the device driver for this hardware . The driver maybe corrupted or missing - code 39 . The following have yellow exclamation mark : Intel( R ) 8280 1FB/FBM USB Universal Host Controller - 2658 “ “ “ “ “ “ “ “ “ - 2659 “ “ “ “ “ “ “ “ “ - 265A “ “ “ “ “ “ “ “ “ - 265B “ “ “ “ “ USB2 Enhanced Host Controller - 265C I have downloaded and run - Windows Defender, Malwarebytes, Superantispyware and TDSS killer . One of these found a Trojan . I also downloaded and ran Uniblue’s registry booster . exe - It stated that my system was badly affected but I havn’t purchased it as I have no knowledge of this type of thing or if it can fix the problem with the drivers . I have run windows/Microsoft updates . System restore won’t go back beyond the date things went wrong . Have also downloaded and run CCleaner and done another deep scan with Kaspersky . In device manager I have tried - update driver, uninstall/reinstall driver, scan for hardware changes and troubleshoot Here is my system info - OS Name Microsoft Windows XP Home Edition Version 5 . 1 . 2600 Service Pack 3 Build 2600 OS Manufacturer Microsoft Corporation System Name System Manufacturer Hewlett-Packard System Model Presario V2000 (EL109PA#ABG) System Type X86-based PC Processor x86 Family 6 Model 13 Stepping 8 GenuineIntel ~1596 Mhz BIOS Version/Date Hewlett-Packard F . 12, 12/09/2005 SMBIOS Version 2 . 31 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale Kuwait Hardware Abstraction Layer Version = "5 . 1 . 2600 . 5512 (xpsp . 080413-2111)" User Name Time Zone New Zealand Standard Time Total Physical Memory 768 . 00 MB Available Physical Memory 220 . 87 MB Total Virtual Memory 2 . 00 GB Available Virtual Memory 1 . 96 GB Page File Space 1 . 06 GB Page File C:\pagefile . sysn . Any other suggestions greatly appreciated :help::help::help:	ajj (15939)
1128339	2010-08-16 06:44:00	I use Kaspersky Internet Security and the free version of Ad-aware. I have downloaded and run - Windows Defender, Malwarebytes, Superantispyware and TDSS killer. One of these found a Trojan. I also downloaded and ran Uniblue’s registry booster.exe - You're making it worse. Uniblue is bogus. Delete it. Download Spybot - this should be updated and a scan run weekly at least. Malware Bytes is also good. That and Kapersky is all you need - Kapersky though will only be useful for viruses - the other two for spyware. Also download and run Hijackthis and post the log here for Speedy to check over. Once you have taken care of the spyware then you can worry about the drivers. You may need to download the chipset drivers among others from your motherboard manufacturers website.	pctek (84)
1128340	2010-08-16 11:07:00	here is the hijackthis log. hope this is helpful. I'm no techie so specific instructions on who to contact or what to do would be fantastic. Am very greatful for your help. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 21:48:04, on 16/08/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\brsvc01a.exe C:\WINDOWS\system32\brss01a.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\SearchIndexer.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\igfxtray.exe C:\WINDOWS\system32\hkcmd.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe C:\Program Files\HPQ\HP Wireless Assistant\HP Wireless Assistant.exe C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\HPQ\SHARED\HPQWMI.exe C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Windows Desktop Search\WindowsSearch.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Windows Live\Toolbar\wltuser.exe C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtblfs.exe C:\Program Files\ Yahoo! \Companion\Installs\cpn\ytbb.exe C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\system32\SearchProtocolHost.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = tvnz.co.nz R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\ Yahoo! \Companion\Installs\cpn\yt.dll O2 - BHO: & Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\ Yahoo! \Companion\Installs\cpn\yt.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: ALOT Toolbar Helper - {14CEEAFF-96DD-4101-AE37-D5ECDC23C3F6} - C:\Program Files\alot\bin\BHO\alotBHO.dll O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ievkbd.dll O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\s wg.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\ Yahoo! \Companion\Installs\cpn\YTSingleInstan ce.dll O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll O3 - Toolbar: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\ Yahoo! \Companion\Installs\cpn\yt.dll O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe O4 - HKLM\..\Run: [hpWirelessAssistant] "%ProgramFiles%\HPQ\HP Wireless Assistant\HP Wireless Assistant.exe" O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32 O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'Default user') O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ie_banner_deny.htm O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8 574934B26AC4.dll/cmsidewiki.html O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\WINDOWS\system32\shdocvw.dll O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O9 - Extra button: &Virtual keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_AU&c=Q305&bd=presario&pf=laptop O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - upload.facebook.com O16 - DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} (Hewlett-Packard Online Support Services) - h50203.www5.hp.com O16 - DPF: {1C855A0E-34AF-4660-A2FD-66A82A57D14B} (XExcuter Class) - turner1.turners.liveglobalbid.com O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - www4.snapfish.co.nz O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - www.update.microsoft.com O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - upload.facebook.com O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - www.portplus.com O16 - DPF: {BA162249-F2C5-4851-8ADC-FC58CB424243} (Image Uploader Control) - www.digitalmax.co.nz O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~2\KASPER~1\KLOEHK.D C:\PROGRA~1\KASPER~2\KASPER~3\MZVKBD3.DLL,C:\PROGR A~1\KASPER~2\KASPER~3\KLOEHK.DLL C:\PROGRA~1\GOOGLE\GOOGLE~1\GOEC62~1.DLL O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe O23 - Service: Google Desktop Manager 5.9.1005.12335 (GoogleDesktopManager-051210-111108) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe -- End of file - 15181 bytes	ajj (15939)
1128341	2010-08-16 11:20:00	Ok. First thing disable system restore Tick these then tick fix checked Close browsers O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) Uninstall this O3 - Toolbar: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe Get rid of this it can slow windows down O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe Doesnt look like there's anything nasty on it. What was the name of the trojan?? Then reboot, then go to device manager, delete everything under the USB controllers entry. Then reboot. They'll come back Then get trojan remover Direct link www.simplysupersoft.com Update it if it can update. Then click on scan. Then select all options under the utilities menu. Whatever it finds, tell it to remove it. Then reboot	Speedy Gonzales (78)
1128342	2010-08-17 07:27:00	Hi Speedy Did everything you said but USB host controllers still not working. The trojan was Trojan.Agent/CDesc(Generic). What can we try next? Thanks :badpc:	ajj (15939)
1128343	2010-08-17 07:31:00	Did you get trojan remover? And did you disable system restore?? it may have been in its folder	Speedy Gonzales (78)
1128344	2010-08-17 08:02:00	yes, disabled system restore, removed all the items as you said in hijackthis and then used the trojan remover. :badpc:	ajj (15939)
1128345	2010-08-17 08:11:00	Use ccleaner www.ccleaner.com Install it (untick the yahoo toolbar thing), then run it then click on run cleaner. Close browsers before you do it I could check with teamviewer, but you need 10 posts, so you can send me the ID and password in a PM.. Does it say you've still got it tho? You dont use Skype do you? Thats the only program I use, besides Mirc	Speedy Gonzales (78)
1128346	2010-08-17 08:23:00	have tried ccleaner previously but will run again. the trojan was found by superantispyware and quarantined - should I remove it? The trojan remover only found and removed this : C:\PROGRA~1\KASPER~2\KASPER~1KLOEHK.D	ajj (15939)
1128347	2010-08-17 08:26:00	trojan remover removed kaspersky? Get teamviewer www.teamviewer.com install it then give me the ID and password. I'll log into it. And see whats happening	Speedy Gonzales (78)
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