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| Thread ID: 112006 | 2010-08-20 01:55:00 | questions about BSOD frequency, updating drivers & ccleaner | sooby (15023) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1129840 | 2010-08-21 07:01:00 | No uninstall it altogether, then install something better. There's more than 1 AV program around. Install Microsoft's AV instead Well thats annoying timing, as we only *just* renewed the kaspersky yearly subscription grrr! Might see if I can sort the BSOD problem first, then sort another antivirus program afterwards perhaps Look in add/remove programs. If Nvidia firewall doesnt appear here, is there an entry called Nforce network access manager. If there is uninstall it Can't find any trace of it in add/remove programs - guess thats good. Unzip them first (if its zipped), then go to device manager to the tuner entry, drivers tab / update driver. Point it to the folder you extracted the zipped file in. It should update them. If you need help get teamviewer, send the ID and password to me in a PM. I'll update them from here Right, have downloaded the drivers & unzipped it so the .exe file is on the desktop ready (should I move that to 'program files' folder or does that not matter?). I've attached a printscreen of the device manager settings - I can't see any mention of the drivers tab / update driver. Am I in the right place? (right click on my computer > manage > computer management) Cheers for the offer of teamviewer - I'd prefer to give this a crack myself first tho, really wanna learn from this & build some confidence too! (might have to take you up on that kind offer tho, should things go pearshaped...) Thanks again for all your patience guys :) |
sooby (15023) | ||
| 1129841 | 2010-08-21 08:55:00 | Well thats annoying timing, as we only *just* renewed the kaspersky yearly subscription grrr! Might see if I can sort the BSOD problem first, then sort another antivirus program afterwards perhaps Bad mistake its crap. If it keeps crashing, you'll have no option but to remove it forever. You wont sort the BSOD out without uninstalling it, since its the cause of the BSOD Can't find any trace of it in add/remove programs - guess thats good. Good! Right, have downloaded the drivers & unzipped it so the .exe file is on the desktop ready (should I move that to 'program files' folder or does that not matter?). I've attached a printscreen of the device manager settings - I can't see any mention of the drivers tab / update driver. Am I in the right place? (right click on my computer > manage > computer management) Cheers for the offer of teamviewer - I'd prefer to give this a crack myself first tho, really wanna learn from this & build some confidence too! (might have to take you up on that kind offer tho, should things go pearshaped...) No the tuner info appears under sounds If its an exe file run it, then it'll install the drivers You have to double click on whatever entry in device manager to see the driver tab, then click on that to see the update driver option. But this method only accepts inf files, not exe files |
Speedy Gonzales (78) | ||
| 1129842 | 2010-08-21 11:10:00 | Bad mistake its crap. If it keeps crashing, you'll have no option but to remove it forever. You wont sort the BSOD out without uninstalling it, since its the cause of the BSOD I hope you are 100% sure of this... Only 1 of the BSOD dumps actually mentioned a Kaspersky file... |
Agent_24 (57) | ||
| 1129843 | 2010-08-21 11:16:00 | Well, it'll either stop it from crashing completely or partially. Won't find out till you uninstall it. It maybe crashing usbport.sys if the USB ports arent working / theyre dead | Speedy Gonzales (78) | ||
| 1129844 | 2010-08-21 12:12:00 | Bad mistake its crap . If it keeps crashing, you'll have no option but to remove it forever . You wont sort the BSOD out without uninstalling it, since its the cause of the BSOD I think you are right, this latest version of Kaspersky seems to slow the system down a lot, as well as cause the BSOD . I'm a little gun-shy of most microsoft programs so am a little hesitant to install their MS security essentials, if you recommend it tho I will run with it . If its an exe file run it, then it'll install the drivers Installed the drivers ok, so now time will tell if that helps much . cheers for all your help :) |
sooby (15023) | ||
| 1129845 | 2010-08-21 12:16:00 | Sweet no probs :) MS's AV program for a change is actually pretty good. Just make sure the version of windows you're using is legit. Because it'll validate before it installs. Since usbport.sys was crashing, were any of the usb ports working? | Speedy Gonzales (78) | ||
| 1129846 | 2010-08-21 12:17:00 | I hope you are 100% sure of this . . . Only 1 of the BSOD dumps actually mentioned a Kaspersky file . . . Should I post more of the bsod dump files? - I only pasted the first few to make sure I was doing it right Well, it'll either stop it from crashing completely or partially . Won't find out till you uninstall it . It maybe crashing usbport . sys if the USB ports arent working / theyre dead . . . interesting you mention the usb port error, as the front two usb ports stopped working years ago, (becoming too loose from years of use?) so now we run a 8way multi connector off the rear usb ports . |
sooby (15023) | ||
| 1129847 | 2010-08-21 12:20:00 | Sweet no probs :) MS's AV program for a change is actually pretty good. Just make sure the version of windows you're using is legit. Because it'll validate before it installs. Since usbport.sys was crashing, were any of the usb ports working? Windows is legit, altho I think we were licensed for outlook express & naughtily used a non-legit upgrade to full outlook - will this matter? The front two usb ports stopped working years ago, (becoming too loose from years of use?) so now we run a 8way multi connector off the rear usb ports, which we have only two of & they both work |
sooby (15023) | ||
| 1129848 | 2010-08-21 12:30:00 | Windows is legit, altho I think we were licensed for outlook express & naughtily used a non-legit upgrade to full outlook - will this matter? No. Altho, I wouldnt tell everyone, that you did this The front two usb ports stopped working years ago, (becoming too loose from years of use?) so now we run a 8way multi connector off the rear usb ports, which we have only two of & they both work Hmm ok. When did you start using Kaspersky? After these ports had died? Or while they were working, and they died after Kaspersky had been installed? Because Kaspersky can and will stop USB ports from working properly. Could be dry joints on the mobo (where the USB connectors are).. If you go to device manager (under the USB controller entries), do all of them say theyre working, if you double click on the entries? |
Speedy Gonzales (78) | ||
| 1129849 | 2010-08-21 12:40:00 | Hmm ok. When did you start using Kaspersky? After these ports had died? Or while they were working, and they died after Kaspersky had been installed? Because Kaspersky can and will stop USB ports from working properly. Could be dry joints on the mobo (where the USB connectors are).. If you go to device manager (under the USB controller entries), do all of them say theyre working, if you double click on the entries? Now the plot thickens.... I'm not sure exactly when we installed Kasperky in relation to the usb ports stopping - but it could be a possibilty. I checked all the entries under USB controller entries, and all of them say they are working - even tho the front ones aren't!! whats the next step in getting these ports back up & running please? |
sooby (15023) | ||
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