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| Thread ID: 112083 | 2010-08-23 07:16:00 | Problem updating Photoshop | R.M. (561) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1130893 | 2010-08-23 07:16:00 | I have (as of course you know!) a brand new machine with Windows 7 Professional OS. And I have also been loading my brand new software... I strike problems trying to Update Photoshop CS5. Through the process it tells me to: 'Please close the following applications to continue: Adobe Bridge (Bridge.exe) and at times (depending what I am trying to update) Adobe Photoshop (Photoshop.exe). This I then do, but no joy... So I go to Task Manager and find neither Bridge or Photoshop are running. A search of the Net shows similar problems with CS4, but I thought I'd just run the problem past you people. :) Thoughts? Suggestions? I'd welcome some ideas of where to go next. |
R.M. (561) | ||
| 1130894 | 2010-08-23 08:12:00 | I have a similar issue on two machines with Premiere Pro and Photoshop (CS4). A quick search of the Internet reveals a total lack of support on Adobes' part. Pretty poor, apparently the 'cure' is to uninstall the lot, clean your system with a special tool, then reinstall, hoping that this will magically 'fix' the issue. It doesn't, so then they tell you to do it again, brilliant! |
KarameaDave (15222) | ||
| 1130895 | 2010-08-23 08:28:00 | Have you tried dumping your preference files? | plod (107) | ||
| 1130896 | 2010-08-23 08:45:00 | Have you tried dumping your preference files? Where/how do I do this? :o |
R.M. (561) | ||
| 1130897 | 2010-08-23 08:51:00 | Where/how do I do this? :o That I'm not sure on windows, only know with the mac version. try this link www.creativepro.com Just noticed the link I posted doesn't cover the latest software, might pay to do a quick google for your OS and CS4 |
plod (107) | ||
| 1130898 | 2010-08-23 10:52:00 | uninstall the lot, clean your system with a special tool, then reinstall Reinstalling to a different location might avoid the need for the special tool. I solved a PremierePro2 problem that way |
BBCmicro (15761) | ||
| 1130899 | 2010-08-23 10:57:00 | Oh, that might be worth a try, but really shouldn't be necessary. | KarameaDave (15222) | ||
| 1130900 | 2010-08-24 06:48:00 | Did you have any joy | plod (107) | ||
| 1130901 | 2010-08-24 06:50:00 | No... And I've just tried to uninstall it, and get the same message: 'Please close the following applications to continue: Adobe Bridge (Bridge.exe)' So can't actually uninstall. Now what?? |
R.M. (561) | ||
| 1130902 | 2010-08-24 07:15:00 | Look for Bridge.exe in Task Manager, or the equivalent thereof in Win7, right click and stop it running then try to un-install Photoshop. | zqwerty (97) | ||
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