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| Thread ID: 106923 | 2010-01-28 05:29:00 | NOEL LEEMING TERRIBLE CUSTOMER SERVICE | Merill (15600) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 852903 | 2010-01-29 09:46:00 | Consumer Guarantees Act does not apply to goods purchased for commercial purposes? ie little bit strange. where do the commercial business people go for resolution. I am working under a trades person who is paying me wages for going and working different places for him on call basis. Thanks for notifying that. As a business, you are still covered by the sale of goods act. |
robbyp (2751) | ||
| 852904 | 2010-01-30 05:41:00 | Thank you all for you comments. I will meet the store manager and see what he says. What you folks gues, if it was a problem on with a fridge, microwave. TV, or say compyter or any similar essential item and these big giants are playing around like this. Would you keep on waiting or if there is no answer from them, go and buy another one. It has been a real surprise to me. I am absolutely happy with the service of The Warehouse especially. If there is any problem, they straight away replace it with new or refund. What do you guys think, whether a retailer should support customer or the supplier? If there is a proble with a particular brand, me personally would not buy similar product from that brand. Now I will never buy anything from Noel leeming, and will try to tell anyone else who I know not to buy from them. I hope this is fair, and you will also agree if you understand my situation. Afterall, why should we buy those do not look after our problems. They are now largely selling the extended super cover warranty? Another money making technique. Will they not do the same thing with the customers? Forget about all the rules and regulations. Humanity is not considered here. I would suggest, we should boycott NOEL LEEMING for their extremely bad service. After these many communications, they never bothered to give me a call. Several attempts were made to contact their customer service manager and they donot give its contact details, neither it is available in their websites. So pathetic. | Merill (15600) | ||
| 852905 | 2010-01-30 05:47:00 | As robbyp suggested, Sale of Goods Act shown in www.consumeraffairs.govt.nz is giving basically the same rights as that in Consumers Guarantees Act. |
Merill (15600) | ||
| 852906 | 2010-01-30 05:51:00 | I think you are the problem not NL. I think it is the way you have approached NL is the problem. I had a 3 month old Zinwill Freeview Tuner play up. Took it back to NLs who sent it away and 3 weeks later it came back all fixed. I have a friend who bought a HP computer from NL and in the 3 years he had it had nothing but problems with and they realised this and ended up giving him a ex shop demo Compaq Pesario which he has had no problems with. I have spent over 10 grand at NL over 10 years or more and have no complaints. :) |
Trev (427) | ||
| 852907 | 2010-01-30 08:23:00 | I think you are the problem not NL. I think it is the way you have approached NL is the problem. :) Agree with that :thumbs: Several things you have to remember. Its 4 months old and wasn't taken back the moment you knew it had a problem (from the beginning) When it was finally taken back, it was right smack in the middle of a holiday period. Noel Leeming have the right to send it to the manufactures to be repaired - which is what they have done. -- goes back to being on holiday. The Consumer says 4-6 weeks is not an unreasonable time. So if it went back to the manufactures & they didn't start till the 12th January - then the expected time can be middle /end of February. Sounds like you are being a little impatient -- Other shops have different return/repair policies - not every one works the same. |
wainuitech (129) | ||
| 852908 | 2010-01-30 08:55:00 | Noel Leeming have yet to claim that you are attempting to use satellites that are too old (or too new) for that model of GPS. If they can blame faulty bread for a junk toaster, why not crook satellites? |
R2x1 (4628) | ||
| 852909 | 2010-01-30 10:23:00 | R2x1 best comment I have ever heard. I appreciate peoples comment blaming. I have bought the latest gps available, still the latest in navman, for my effective use, and paid the top dollars. If it is found defective, I would imagine any one will support the customer not the supplier. Are the supplier giving them business or customers? I will revise my approach to them and come back to you guys in the forum. Thanks | Merill (15600) | ||
| 852910 | 2010-01-30 14:48:00 | R2x1 best comment I have ever heard. I appreciate peoples comment blaming. I have bought the latest gps available, still the latest in navman, for my effective use, and paid the top dollars. If it is found defective, I would imagine any one will support the customer not the supplier. Are the supplier giving them business or customers? I will revise my approach to them and come back to you guys in the forum. Thanks Should of bought a TomTom |
wmoore (6009) | ||
| 852911 | 2010-01-30 14:51:00 | Agree with that :thumbs: Several things you have to remember. Its 4 months old and wasn't taken back the moment you knew it had a problem (from the beginning) When it was finally taken back, it was right smack in the middle of a holiday period. Noel Leeming have the right to send it to the manufactures to be repaired - which is what they have done. -- goes back to being on holiday. The Consumer says 4-6 weeks is not an unreasonable time. So if it went back to the manufactures & they didn't start till the 12th January - then the expected time can be middle /end of February. Sounds like you are being a little impatient -- Other shops have different return/repair policies - not every one works the same. Merill I think you have a lot to learn. |
wmoore (6009) | ||
| 852912 | 2010-01-30 21:45:00 | Should of bought a TomTom I did, I like it. |
R2x1 (4628) | ||
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