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Thread ID: 106923	2010-01-28 05:29:00	NOEL LEEMING TERRIBLE CUSTOMER SERVICE	Merill (15600)	PC World Chat

Post ID	Timestamp	Content	User
852893	2010-01-28 19:10:00	Does the original poster really expect us to read all that [edited]? No,just those that are interested.	Cicero (40)
852894	2010-01-28 19:22:00	Seems that the poster may have gone about things right from day 1.. then blames Noel Lemming for his own shortcomings. Leeming's are not bad to deal with over all. As pctek said, had you approached the manager you might have been singing a different tune. Personally, I have never seen the need for a GPS. I just use maps. Much cheaper, and don't get you into trouble. I also used to drive a commercial vehicle in Auckland in the 70's, covering all but the North Shore And, yes, I drive all over Napier/Hastings/Havelock Nth/Flaxmere areas each day with regular address changes sprung upon me at short notice. Ken :2cents:	kenj (9738)
852895	2010-01-28 19:32:00	Fair point. Seeing as you can't see the point of said units,I will call for all on here to get rid if theirs post haste.	Cicero (40)
852896	2010-01-28 20:05:00	For what its worth, my brother's laptop developed a fan issue and a dead pixel on the screen. It is out of warranty. NL have decided to fix it (despite being out of warranty) under the consumer guarantees act, that a good will last a reasonable amount of time. He's had to use his work computer for internet for about 2 weeks now, but you can't expect them to address your issue first; there is a queue.	utopian201 (6245)
852897	2010-01-28 20:16:00	GPS is using for personal use to guide you to drive, so it is not classified as business use. That is my view point. I don't think, it is some way directly related to the job, whether I use a GPS, a map or a guide for reaching to a destination for doing the work. Comments please. Thanks	Merill (15600)
852898	2010-01-28 20:48:00	GPS is using for personal use to guide you to drive, so it is not classified as business use. That is my view point. I don't think, it is some way directly related to the job, whether I use a GPS, a map or a guide for reaching to a destination for doing the work. Comments please. Thanks Most likely the difference is in the amount of use the device gets. Someone using it during the business of their work would most likely use it far more than someone just going about their normal daily activities. It hardly fair that a retailer/manufacturer should have to provide the same warranty for something that gets thrashed every day during business activity compared to one that is used much less as "domestic" activity.	FoxyMX (5)
852899	2010-01-28 20:53:00	GPS is using for personal use to guide you to drive, so it is not classified as business use. That is my view point. I don't think, it is some way directly related to the job, whether I use a GPS, a map or a guide for reaching to a destination for doing the work. Comments please. ThanksNot according to the CGA -- if its used in a business at all, and its been mentioned here that it is -- so the vehicle its in will be used as a work vehicle. However, sellers can contract out of the Act when goods are used for business. When a product is ordinarily purchased for domestic use but is also used for business purposes - like a mobile phone, for example - the Act will allow a seller to contract out of the Act. It still has to be repaired under warranty, no questions there, but if someone is going to start shouting CGA -- its a good idea to actually make sure you are 100% correct.	wainuitech (129)
852900	2010-01-29 09:38:00	Disagree there -- Its over a period when the manufacture / repair center are shut down on Xmas break, so they couldn't be contacted. 4th Jan + 9 days = 13th Jan - when the repair people would be back up and going. YOu could be right. However getting told 72 business hours by a company is confusing, they should really specify the days, as noone can be 100% sure the actual hours a business works without research. I think the original poster was also confused over that.	robbyp (2751)
852901	2010-01-29 09:43:00	I think NL have been very fair with you. Under the CGA it is up to the discretion of NL to repair, replace or give you a refund not you. As said above don't lose your temper with NL as it will make it much harder for you to get what you want. :) That depends on the extent of the problem, and how long it takes to resolve. If the problem is minor, and can be fixed, the retailer can choose to either repair, replace or refund. A provider must fix the problem within a reasonable time. If the problem cannot be fixed, or cannot be put right within a reasonable time, or is substantial, you can: Reject the product and choose a replacement of the same type or similar value or a full refund of your purchase price; or Have it repaired elsewhere and recover the costs from the retailer, if they refuse to fix a faulty product, or fail to do so in a reasonable time. When you have the right to reject the goods, sellers cannot just offer a credit note. If you want a refund, you are entitled to it - by cash, cheque or credit card charge reversal.	robbyp (2751)
852902	2010-01-29 09:45:00	I'm not saying Noel Leeming is right - Hell I've had a few run in's with them over the years :p However getting told 72 business hours by a company is confusing Some of the staff at One of the stores in Lower Hut -- they can confuse them selves - let alone a customer wanting service :lol: We (meaning SWMBO as well) refuse to go back to one of their stores - where I mentioned in post # "when we had a TV develop a fault after 6-7 months " (that was only the start of the problem) We ended up having to threaten legal action before they finally refunded the money.	wainuitech (129)
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