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| Thread ID: 106938 | 2010-01-28 21:28:00 | Couriers Again | pctek (84) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 853186 | 2010-01-28 21:28:00 | May father received a clock from his sister via Fastways. It was smashed to pieces back and front (it was a marble case) despite being carefully packed, and labeled 'Fragile' all over. My father (and aunt) have been trying to claim it from Fastways for weeks. He says: The Napier office said that anything can happen to parcels in the van or truck, being bounced around, or even having something fall on them in transit. The upshot is a letter from them saying it appeared fine from the outside and that indicated no mishandling on their part. They won't pay out. |
pctek (84) | ||
| 853187 | 2010-01-28 21:31:00 | Gutted, fastways are rubbish I wouldn't trust them to ship bubble wrap on time without popping it all. :ban | wratterus (105) | ||
| 853188 | 2010-01-28 22:11:00 | May father received a clock from his sister via Fastways . It was smashed to pieces back and front (it was a marble case) despite being carefully packed, and labeled 'Fragile' all over . My father (and aunt) have been trying to claim it from Fastways for weeks . He says: The Napier office said that anything can happen to parcels in the van or truck, being bounced around, or even having something fall on them in transit . The upshot is a letter from them saying it appeared fine from the outside and that indicated no mishandling on their part . They won't pay out . If it looks fine on the outside it means that the "careful packing" didn't work . Look at something like Seagate's packing instructions for hard drives and scale up to fit the object . That probably means using a larger box than you first thought . |
PaulD (232) | ||
| 853189 | 2010-01-28 22:14:00 | Take them to the disputes tribunal. You will surely win... A slow process but it'll teach them, and I'm guessing the clock was valuable? |
george12 (7) | ||
| 853190 | 2010-01-28 22:17:00 | Was the box itself crushed in anyway? (and I don't mean were it's feelings hurt) |
Peterj116 (6762) | ||
| 853191 | 2010-01-28 22:18:00 | Did your father sign for the clock when he received it and if so did he do so without looking at the clock? If he did so, he might not have a leg to stand on as the signing of the document has a clause in it that the item was received in good condition an was acceptable by the recipient. However if he did not sign, Fastways are liable under the Carriers Act to reimburse up to $1,500 any one package. Looks like a job for the local community legal person (forgotten what they are called) or better still, go to the small claims tribunal (at least threaten). |
Bryan (147) | ||
| 853192 | 2010-01-28 22:27:00 | May father received a clock from his sister via Fastways . It was smashed to pieces back and front (it was a marble case) despite being carefully packed, and labeled 'Fragile' all over . It couldn't have been carefully packed if it was smashed to pieces . Hubby has sent untold fragile items all around the country, some being worth $5,000 and more . He wraps them in bubblewrap and packs them in the middle of a box two or three times the size of the item, filled with more bubblewrap and polystyrene chips then packs that inside another box that is at least three times the size of the first box . Again, the box is filled with polystyrene chips and crushed newspaper . He has never had a breakage yet . You could kick his "carefully packed" boxes around a football field and the item wouldn't break . |
FoxyMX (5) | ||
| 853193 | 2010-01-29 01:10:00 | It was carefully packed . The packing on the outside did not look damaged, apparently . Yes he signed . I told him my aunt should go to Disputes . He agreed but says she is a bit of a wuss and probably won't . I'd say A)They'd stop arguing and pay once notice was received B)She'd win anyway . Some people think Disputes is court . It's not . You do not have to prove or have something shown to be precisely to the letter of the law like real court, you only have to satisfy the mediator . This is stressed beforehand . Anyway I posted this cause he asked me to . Another "all couriers suck" thread . |
pctek (84) | ||
| 853194 | 2010-01-29 01:37:00 | It was carefully packed. The is one courier's advice on packing fragile items "Packing Fragile Items * Marking the outside of the box "FRAGILE" is not a substitute for proper packaging * With fragile items wrap them in Bubble Wrap or foam material before packing. You can also use Styrofoam inserts and packing peanuts to cushion the item * Fragile items can also be double-boxed. Pack the item in a box. Place the package in a larger box that contains a couple of inches of cushioning material. Fill the space around the smaller box with cushioning material * Computers and electronic equipment should be shipped in separate boxes. When possible, use the original packaging. If original packaging isn't available, it's a good idea to use the double- boxing method * Suitable packing material for computers and other fragile electronics includes moulded Polystyrene, Styrofoam inserts , chemical foam or packing peanuts * Make sure there is at least 2cm between each item (if more than one), more if possible * Try to have at least 5cm between the item and the side, top or bottom of the box. Make sure that the box is tightly filled so there is no movement in the box or packaging * Wrap each item in bubble wrap or something similar. Place in a good sized box where the item or items can be buried in crumpled up paper, polystyrene chips, polythene foam, air cushions". Once someone in the Post Office told me that if a parcel couldn't survive being tossed at a wall shoulder height and let drop to the floor it wasn't properly packed. |
PaulD (232) | ||
| 853195 | 2010-01-29 02:31:00 | If it can survive 20 Km with Fastway, it will not only be indestructible, it will be old. | R2x1 (4628) | ||
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