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| Thread ID: 106938 | 2010-01-28 21:28:00 | Couriers Again | pctek (84) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 853206 | 2010-01-29 04:32:00 | Hard drives are not fragile unless operating. It's a clock, not just the fact it was marble. Marble is less fragile, however clock movements aren't necessarily. You can pack to prevent movement and damage to outer surfaces but you can't stop them trashing something. Now all this advice about making them wait while you open it - have any of you actually tried that? I have, he took the thing back and left. I got left a letterbox card. It is also bollocks, especially if receiving a large shipment of stuff, they are going to wait around, of course, while you open 10 computer boxes and 10 monitor boxes. Not. I believe they have to wait if you request it. Fair go did a trial of this, and all the couriers did wait. If they just walked away, you should have taken his name, and complained to his owner. That is terrible service if they really did that. They would have to redeliver it to you anyway, so redelivering it a second time would take more time than waiting to unwrap a parcel. If you have bulk parcels,m that is something you may need to negotiate. Perhaps sign it' unexamined and courier not prepared to wait for examination'. That would protect you if you went to the disputes tribunal. |
robbyp (2751) | ||
| 853207 | 2010-01-29 04:36:00 | Bubble wrap is not suitable for very heavy items. I remember once when delivering machine tool parts loaded into the back of a station wagon, wondering who was taking pot shots at me during a 200 mile journey. It was the bubbles being burst by the weight of the grinding heads when going over bumps/pot-holes in the road. After that we used polystyrene more often, and invested in a hot wire cutter. |
Terry Porritt (14) | ||
| 853208 | 2010-01-29 04:39:00 | It couldn't have been carefully packed if it was smashed to pieces. Hubby has sent untold fragile items all around the country, some being worth $5,000 and more. He wraps them in bubblewrap and packs them in the middle of a box two or three times the size of the item, filled with more bubblewrap and polystyrene chips then packs that inside another box that is at least three times the size of the first box. Again, the box is filled with polystyrene chips and crushed newspaper. I agree, the clock could not sustain an impact sufficient to shatter marble unless it was packed with too little distance between the clock and the outer packaging. There is little more fragile than a vintage radio with old and tired glue joints in th4e cabinet, fragile glass valves etc and I have received this sort of item from all over NZ without damage. If you wouldn't be prepared to roll it down the stairs it wasn't packaged well enough. I shipped a porcelain basin to Wellington by courier and it arrived safely, but as indicated by Foxy, it was in a box nearly twice its size and surrounded by styrofoam and foam chips. You could have dropped it on a corner and it wouldn't have broken. Bad luck, but 100% avoidable. :( One person's 'well packed' is somebody else's joke of the week. Cheers Billy 8-{) |
Billy T (70) | ||
| 853209 | 2010-01-29 05:06:00 | Now all this advice about making them wait while you open it - have any of you actually tried that? I have, he took the thing back and left. I got left a letterbox card. It is also bollocks, especially if receiving a large shipment of stuff, they are going to wait around, of course, while you open 10 computer boxes and 10 monitor boxes. Not. Being a courier myself, I have a number of regular customers that check their items before signing for the consignment. From lighting business to car parts. I would rather they checked it then and be happy that the item/s are in OK condition than come back later claiming damage. pcteck, I would change your courier company if they wouldn't wait. I help out with my customers that are receiving a number of items. Another thing we do is get them to sign "STI" (Subject to Inspection) if they taking goods in to their inwards goods area for opening at a later time. |
Breezzee (2913) | ||
| 853210 | 2010-01-29 06:08:00 | Hard drives are not fragile unless operating. Define fragile. You can exceed the non operating shock value by dropping 1m onto a hard surface eg off workbench onto floor. |
PaulD (232) | ||
| 853211 | 2010-01-29 06:40:00 | I agree, the clock could not sustain an impact sufficient to shatter marble unless it was packed with too little distance between the clock and the outer packaging. There is little more fragile than a vintage radio with old and tired glue joints in th4e cabinet, fragile glass valves etc and I have received this sort of item from all over NZ without damage. If you wouldn't be prepared to roll it down the stairs it wasn't packaged well enough. I shipped a porcelain basin to Wellington by courier and it arrived safely, but as indicated by Foxy, it was in a box nearly twice its size and surrounded by styrofoam and foam chips. You could have dropped it on a corner and it wouldn't have broken. Bad luck, but 100% avoidable. :( One person's 'well packed' is somebody else's joke of the week. Cheers Billy 8-{) Very well and precisely defined :thumbs: |
bk T (215) | ||
| 853212 | 2010-01-29 06:45:00 | Very well and precisely defined :thumbs: He is the best when on form. |
Cicero (40) | ||
| 853213 | 2010-01-29 08:21:00 | pcteck, I would change your courier company if they wouldn't wait. I help out with my customers that are receiving a number of items. Change MY courier company? I don't have one. I receive stuff other companies have sent via whatever courier company they choose. I don't get to tell them who. The fact is, they are trying to make the problem go away, just like the Noel Leeming thread. My aunt can or not, take it further. I certainly would. I have just posted the story so you can stop going on about my packing and my courier etc etc now. |
pctek (84) | ||
| 853214 | 2010-01-29 08:37:00 | Life is a ***** Ken ;) |
kenj (9738) | ||
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