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| Thread ID: 107159 | 2010-02-06 20:33:00 | No 3g from Voda on iPhone | limepile (96) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 855797 | 2010-02-06 20:33:00 | As you are all so knowledgeable I thought I'd give you a go at sorting this out as the call center from Vodaphone don't seem to know what an iPhone is. On Saturday night all our phones stopped working, 2x iPhones and a Sony Ericson. On Sunday morning we rang customer support who assured us there was no network problem. Suggested solutions included removing the batteries, like to see that done on an iPhone, swapping sim cards...if a sim is not working in one iPhone why would putting it in another iPhone fix the problem ? Especially when both phones are inoperable. So Sunday 9.11am there is no 3g signal here, 2g is avilable for approx 20 seconds out of an hour. Of the available networks Telecom comes in higher on the list in the iPhone menu..could it be that Telecom is interfering with the vodaphone signal ? The website is a dogs breakfast when it comes to finding out how to report a problem, the reset password needs to be sent to both the mobile and the email address ...I can't access my txt messages to recover my temp password, so can't ask questions on the forum. Three phones not working all at the same time must point to a network problem surely ?? |
limepile (96) | ||
| 855798 | 2010-02-07 06:49:00 | Just coming up to 24 hours with no phone coverage. Logged a fault complaint with Vodaphone and told it could take 3 days for a tech to look at our problem. Didn't Telecom just get given a roasting about just this problem ?? |
limepile (96) | ||
| 855799 | 2010-02-07 07:09:00 | Didn't Telecom just get given a roasting about just this problem ?? The XT network has been in place, and filters installed on the transmitters for months, so it is unlikely that it would be causing this issue. Do your phones work if you take them somewhere else - i.e. within the coverage of a different cell tower? |
somebody (208) | ||
| 855800 | 2010-02-08 00:58:00 | iPhone UMTS/HSDPA 850, 1900, 2100 MHz. Vodafone 900MHz & 2100 plus the old GSM iPhone 2100 in CBDs ~ 2G elsewhere. Set to 2G :) XT Telecom 850 MHz 3G plus 2100 (city infill) iPhone probably better on XT.. www.geekzone.co.nz |
Sue (33) | ||
| 855801 | 2010-02-08 18:21:00 | iPhone is *infinitely* better on XT. Speeds are amazing by comparison!! Yes, XT were just roasted about a similar issue, perhaps you should start kicking up a big stink with the media about this, and see how quickly Vodafone get their @$$ into gear. You'd be surprised what a quick phone call and a small little article in the Herald can do. For example, this article had the issue fixed almost immediately: www.nzherald.co.nz Make some noise, see what you come up with :D |
Chilling_Silence (9) | ||
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