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| Thread ID: 113281 | 2010-10-12 20:11:00 | BSOD computer help!! | angchick (16026) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1144105 | 2010-10-12 20:11:00 | :) Hello everyone, I am new here and first want to say hello! I am having serious problems with my computer. I am also not good with the computer, I am slowly learning about it and everything I do know I have taught myself from playing around on it. I am currently in college and taking classes online. My computer has been shutting down on me and going to a blue screen very often, losing what I have been working on. I have to take tests that can only be opened ONE time and I am so afraid that my computer will shut down and blue screen on me during a test so I have been doing them at someone elses home. I would like to fix this problem if I can. I have windows Vista and here what I copy and pasted after it has happened Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: a BCP1: 983CD574 BCP2: 0000001B BCP3: 00000001 BCP4: 828C45BC OS Version: 6_0_6002 Service Pack: 2_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\Mini101210-01.dmp C:\Users\Angela\AppData\Local\Temp\WER-85519-0.sysdata.xml C:\Users\Angela\AppData\Local\Temp\WER3310.tmp.ver sion.txt This is all a foreign language to me so is there anyway I can fix it? I appreciate anyone who reads this Angela |
angchick (16026) | ||
| 1144106 | 2010-10-12 21:40:00 | WHEN does it crash? When youre doing certain things, or most of the time / anytime? Install this www.nirsoft.net its down the bottom. Then run it. Tell us what files show up in pink I think you can also copy and paste what it shows. If it does copy and paste the info back here |
Speedy Gonzales (78) | ||
| 1144107 | 2010-10-12 21:58:00 | It's better to give the actual STOP error: For instance: 0x0000007E or whatever it was. |
pctek (84) | ||
| 1144108 | 2010-10-13 00:21:00 | It's better to give the actual STOP error: For instance: 0x0000007E or whatever it was. Well, I only get to see the blue screen for a second and then it restarts so I turned that option off, so when it happens again I can look at it. The info I gave you above is from the check for a solution box (which never does check for a solution) |
angchick (16026) | ||
| 1144109 | 2010-10-13 00:25:00 | WHEN does it crash? When youre doing certain things, or most of the time / anytime? Install this www.nirsoft.net its down the bottom. Then run it. Tell us what files show up in pink I think you can also copy and paste what it shows. If it does copy and paste the info back here It crashes randomly, I can be surfing the net, doing school, writing a paper in word, and it does not happe everyday but maybe every other day a few times a day. Okay, please bear with me, but I am not sure which one I am supposed to install? And, will doing this have me lose anything I have saved (for example my college papers?) Sorry for not understanding, but I do not know much about computers |
angchick (16026) | ||
| 1144110 | 2010-10-13 00:36:00 | I would just like to say that now would be a good time to backup anything important while you can. Consider the possibility that you might have to reinstall Vista :) | SoniKalien (792) | ||
| 1144111 | 2010-10-13 00:37:00 | This www.nirsoft.net install it, then go to the end menu, it'll find the dmp files load them. It'll highlight the file/s in pink Tell us what the name/s of the file/s are. Reboot hold F8 down, wait for the menu to appear. Select disable auto restart I think it is. Next time it crashes it'll stay on the screen |
Speedy Gonzales (78) | ||
| 1144112 | 2010-10-13 09:29:00 | maybe possible virus infection you could try an online scan here www.eset.com i have used this with very good results. wont work in firefox you must use I.E. |
nassin (16024) | ||
| 1144113 | 2010-10-14 03:38:00 | This www.nirsoft.net install it, then go to the end menu, it'll find the dmp files load them. It'll highlight the file/s in pink Tell us what the name/s of the file/s are. Reboot hold F8 down, wait for the menu to appear. Select disable auto restart I think it is. Next time it crashes it'll stay on the screen Okay, I believe I did it right. The files that were higlighted in pink are these: aswSP.SYS aswSP.SYS+16489 0x8e737000 0x8e75dc80 0x00026c80 0x4c865191 9/7/2010 10:52:01 AM avast! Antivirus System avast! self protection module 5.0.677.0 AVAST Software C:\Windows\system32\drivers\aswSP.SYS BHDrvx86.sys BHDrvx86.sys+10328 0x8e6f5000 0x8e737000 0x00042000 0x4a70ecfd 7/29/2009 8:44:45 PM fltmgr.sys fltmgr.sys+345b 0x805b4000 0x805e6000 0x00032000 0x49e01907 4/11/2009 12:13:59 AM Microsoft® Windows® Operating System Microsoft Filesystem Filter Manager 6.0.6000.16386 (vista_rtm.061101-2205) Microsoft Corporation C:\Windows\system32\drivers\fltmgr.sys luafv.sys luafv.sys+b6aa 0x887d0000 0x887eb000 0x0001b000 0x47918afb 1/19/2008 1:30:35 AM Microsoft® Windows® Operating System LUA File Virtualization Filter Driver 6.0.6001.18000 (longhorn_rtm.080118-1840) Microsoft Corporation C:\Windows\system32\drivers\luafv.sys Did I do it right????? I hate knowing nothing about these things |
angchick (16026) | ||
| 1144114 | 2010-10-14 03:57:00 | Uninstall Norton and see if it still crashes | SoniKalien (792) | ||
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