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Thread ID: 113281 2010-10-12 20:11:00 BSOD computer help!! angchick (16026) Press F1
Post ID Timestamp Content User
1144115 2010-10-14 03:58:00 You did it right. Uninstall Avast. Try uninstalling it in safe mode. If you cant boot into normal windows. Is this 32 or 64 bit Vista? Speedy Gonzales (78)
1144116 2010-10-14 14:43:00 You did it right. Uninstall Avast. Try uninstalling it in safe mode. If you cant boot into normal windows. Is this 32 or 64 bit Vista?

Actually, and I am not sure if this is related, I had Norton has my security and the subscription was up on it so I do not full coverage anymore which is why I downloaded avast (someone told me it was the best free anit virus)

How do I put my computer into safe mode? and also where can I look to see if the Vista is 32 or 64 bit?

I am so sorry about all this, like I said, I have no clue what I am doing. I had someone pick out my computer for me since I do not know anything about them

Thank you all for being patient with me
angchick (16026)
1144117 2010-10-14 17:42:00 To get safe mode you usually press the F8 key at startup. Safe mode looks kinda weird as it only loads the bare minimum of drivers to run gary67 (56)
1144118 2010-10-14 23:51:00 I had Norton has my security
How do I put my computer into safe mode?

. I had someone pick out my computer for me since I do not know anything about them



:groan:
Safe Mode - Boot and immediately start pressing F8 . Choose Safe Mode from the menu that comes up .
Not the other choices .

Did you uninstall Nortons before Avast? In fact best to download the Norton Removal Tool from their website and run it anyway, because often it leaves bits of itself behind that cause problems .


How do you know the person who chose your PC had any more clues than you? Ask here first next time, best to ask real techs . . . . . . .
pctek (84)
1144119 2010-10-15 00:28:00 To check if 32 or 64 bit Vista, Click start, control panel, system. It should tell you there. Snorkbox (15764)
1144120 2010-10-15 04:21:00 It is a 32 bit, and I unistalled Norton. However, if I unistall avast then I will not have any protection, is that okay?? Also, does one have to buy antivirus and all that stuff or is there free ones that work good? I am so nervous about all this, I just want my computer fixed. I do thank those who are helping me. After I unistall avast, then what do I do after that? angchick (16026)
1144121 2010-10-15 04:32:00 It'll be better, if you uninstall Avast, since its one of the causes of the crash. Then install Microsoft's AV program Speedy Gonzales (78)
1144122 2010-10-17 19:48:00 Okay so what do I do after I unistall avast? Will that fix the problem? Rigth after I do that should I download the other anti virus thing from microsoft??? angchick (16026)
1144123 2010-10-17 21:03:00 Thats right, it may fix the prob. Because one of its files were causing the BSOD Speedy Gonzales (78)
1144124 2010-10-17 21:18:00 Speedy- Could Nortons conflict with Avast causing the avast .exe to crash? Just curious :) SoniKalien (792)
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