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Thread ID: 108559 2010-04-02 03:46:00 Ascent Technology? qwik_silva (15691) PC World Chat
Post ID Timestamp Content User
872116 2010-04-02 09:00:00 I must say I have also had a couple of bad warranty experiences with Quay (during the time you worked there, although it wasn't you I dealt with) I was there (Quays) in the later half of 2002 , then started my own business in 2003 - Never looked back ( own boss - well apart from SWMBO).


feed me the bullshit line that warranty on warranty-replaced parts was only three months and gave me a huge invoice Thats not right - most warranties run from the day they start - Eg: if a part has a 3 year warranty ( which most Motherboards do) after 6 months the board fails,then if the Board is replaced under warranty, it doesn't start again though, it carries on from the original date, so the person would have 2 1/2 years left. If that baord fails after 2 1/2 years - then theres 6 months left. 		wainuitech (129)
872117 2010-04-02 09:17:00 Damn timer ran out :lol:

Add to above comments ----

From the Consumers Guarantee act
Guarantees on replacement models

When a faulty product is replaced, any manufacturer's warranty on the product usually runs only from the original purchase date.

So, if a six month old washing machine is replaced because it is faulty, and there was originally a 12 month manufacturer's warranty on it, then this warranty will have six months to run on the new machine.


Back to Computers:

The supplier/ builder has to replace say a faulty board with the same or close as possible to the original specs. Where that changes is when the customer wants a higher spec component than the original, then there is a charge for the difference in the parts.

Example: if the original board had Onboard graphic's ( basic Board) and the replacement is the same then no charge, BUT if the person wants upgrading to the latest Bells and whistles board, with graphic card, then the difference in cost is charged. 		wainuitech (129)
872118 2010-04-02 10:29:00 Yes, I'm aware of that - however as the entire system was under a year old, it was still under warranty. Nor did I ask for an upgrade. I simply dropped the system off, explained that it was broken & what the symptoms were, gave them the receipts, and asked for it to be fixed please. Erayd (23)
872119 2010-04-02 19:14:00 Very good service from Ascent. Not the cheapest, but if you want good service and fast delivery times :thumbs:

What all the way to Lydney Gloucestershire? 		gary67 (56)
872120 2010-04-02 20:43:00 Maybe PF1ers can update this list, from GP Forum, Dec '07



*** RATINGS *** (by quality of store)

***** (5 stars)

Computer Lounge (www.computerlounge.co.nz) *Free Shipping*

****1/2 (4.5 stars)

Playtech (www.playtech.co.nz)
Mightyape (www.mightyape.co.nz) *Free Shipping over $50*
Ascent Technology (www.ascent.co.nz) *Free Shipping*

**** (4 stars)

Paradigm Pcs (www.pp.co.nz) *Free Delivery*
Ifocus (www.Ifocus.co.nz) *Free Shipping over $100*

***1/2 (3.5 stars)

QMB Computers (www.qmb.co.nz)
Mytoys (www.Mytoys.co.nz)
Acquire (http://www.acquire.co.nz)

*** (3 stars)

AquilaTech (www.aquilatech.co.nz/)
Custom Built Computers New Zealand (www.cbcnz.com)
Digitalcity (http://shop.digitalcity.co.nz)
Modster PC (http://modster-pc.co.nz) *Free Shipping*
PCTronix (www.pctronix.co.nz)
Peps PC (www.pepspcs.co.nz)
PB Tech (www.pbtech.co.nz)
XP Computers (www.xpcomputers.co.nz)
F1rst Games (http://www.firstgames.co.nz/) *Free Shipping* *NEW ADDITION*
ETC New Lynn (www.etccomputers.co.nz) *NEW ADDITION*

**1/2 (2.5 stars)

Smart PC (www.smartpc.co.nz/) *NEW ADDITION*
Tech Master (http://www.techmaster.co.nz) *NEW ADDITION*
Digital Shop (http://www.softwareshop.co.nz/) *NEW ADDITION*
Globespec (http://www.globespec.co.nz/) *NEW ADDITION*
ExtremePC (www.extremepc.co.nz)
Global PC (http://www.globalpc.co.nz/) *NEW ADDITION*
DTC Systems (http://www.dtconline.co.nz/) *NEW ADDITION*

** (2 stars)
DragonPC (www.DragonPC.co.nz)
OCZone (www.oczone.co.nz)
Pcpacific (www.Pcpacific.co.nz)
SuperCheapPC (www.Supercheappc.co.nz)
Tastech Computers (www.tastech.co.nz)
UEC (http://www.uec.co.nz/)
PC Gear Dunedin (www.pcgear.co.nz) *NEW ADDITION*
NoteBook City (http://www.notebookcity.co.nz/) *NEW ADDITION*
Xtremesystems (www.xtremesystems.co.nz)

*1/2 (1.5 stars)

Parallel Imported (www.parallelimported.co.nz)
PC Online Shop (www.pconlineshop.co.nz)

* (1 star)

Expert Infotech (www.einfo.co.nz)*


=======================================


*** NEW RATINGS SYSTEM ***
***** (5 stars):

These stores are absolutely fantastic. They VERY RARELY make problems - if ever. Most of them are somehow involved on the forums and remedy problems really quickly. RMA services are fantastic, often giving you a replacement on the spot.

**** (4 stars):

These stores are highly recommended. They Rarely make problems. Some of them may be involved on the forums and generally remedy problems in a timely manner. RMA services are generally good, sometimes giving you a replacement on the spot.

*** (3 stars):

These stores generally do the job, they are "average". They can be problematic, but are generally not. RMA services are average, you usually have to wait several weeks for a replacement, rarely getting a replacement on the spot.

** (2 stars):

These stores are generally unrecommended. They are at times problematic when it comes to RMA services taking very long. It is relatively rare for these stores, but they sometimes try to sell off 2nd hand goods as new. *** WARNING *** - These stores are relatively susceptible to an economic recession such as the one we are currently in as they generally rely on a high volume low profit system. There is a chance that they may shut down and that you might lose your money! Read up on C1 ShoppingMall for more info: www.gpforums.co.nz

* (1 star):

These stores are VERY poor. Buying from these stores is just asking for trouble. RMA services are very poor and generally take extremely long or "they don't know ya" after you've handed your money over. It is not unusual for them to attempt to sell you 2nd hand items or returns as new. On relatively rare occasions these stores may sell fake goods. E.g. hacked USB drives.
*** WARNING *** - These stores are most susceptible to an economic recession such as the one we are currently in as they generally rely on a high volume low profit system. There is a chance that they may shut down and that you might lose your money! Read up on C1 ShoppingMall for more info: www.gpforums.co.nz 		Strommer (42)
872121 2010-04-02 20:55:00 Yes, I'm aware of that - however as the entire system was under a year old, it was still under warranty. Nor did I ask for an upgrade. I simply dropped the system off, explained that it was broken & what the symptoms were, gave them the receipts, and asked for it to be fixed please. Sounds all plain and simple request -- I can't see why there would have been a problem.

Just curious - What Year was that Erayd ?

I knew all the guys out the back in the service department - the people out front -- Different story ;) 		wainuitech (129)
872122 2010-04-02 21:57:00 Yes, I did have a receipt. It was a small receipt not a full A4 page one.

They had a look at the CDROM, back in 1997 or so .. on the drive had a sticker with the words "EDGE" on it .. and they said it wasn't from them.

Think it was a CDROM or could of been a HD.....

They didn't even check the drive. Just said it wasn't from them. I did leave it there cos the lady was behind the counter. But when I went back later .. they said it wasn't from them and I had to ask to get it back. I was 18 back then ... not sure if that was a factor ....
The drive wasn't from them, I bought a computer from Edge Computers in Petone in '97, they put those little stickers on all the internal parts. 		feersumendjinn (64)
872123 2010-04-02 22:13:00 The drive wasn't from them, I bought a computer from Edge Computers in Petone in '97, they put those little stickers on all the internal parts.

Then how did Quay sold it to me then ..
As a kid I lived in Wellington suburbs, never been to Petone ever. At the time I bought all my stuff from Quay. I kitted up a AMD K6 200Mhz PC just prior to uni at the time, all parts from Quay - apart from the CPU which was bought at Turners Auctions and using my old 386 case and monitor and keyb and mouse ..

As a kid we always just thought of Quay and they had those printed A4 pages of computer parts. A few items were bought elsewhere, DSE for a (Diamond Data) CDROM after the Quay experience and a SB16 CDROM (Creative Labs) from Noel Leeming. Didn't know much computers.

Oh and a I got a broken FD from Second Byte then he tried to add like $20 GST haha .... A printer was bought from PC Direct and a portable BubbleJet from Noel Leeming ... that's about it ... Maybe yonks before some RAM for my 386 from Computer Express before they fold up, the original 386 was from PC Power before they folded too, and they gave me preloaded DOS 5 without diskettes and charged us over a hundred, haha ... at least we got the Honeywell guys to load it back for us when the PSU died and I accidentally did a low level format before that :p 		Nomad (952)
872124 2010-04-02 22:34:00 Maybe PF1ers can update this list, from GP Forum, Dec '07
Steve I'll just point out that the list is updated quite a bit. In fact it was updated just last week :) 		trinsic (6945)
872125 2010-04-02 22:38:00 Steve I'll just point out that the list is updated quite a bit. In fact it was updated just last week :)

I just don't buy a lot of that list how is the ranking done?. 		Battleneter2 (9361)
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