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Thread ID: 113567	2010-10-26 05:01:00	Insane hard drive warranty policy	kram (13676)	Press F1

Post ID	Timestamp	Content	User
1147749	2010-10-27 00:51:00	agreed, name and shame so we know to avoid them. I'd say the opposite, name and give a pat on the back. Not for the 1 year warranty. ---But IF a OS was installed, depending on the OS, then that takes around an hour, add in the drivers 10 -15 minutes - and IF windows updates were also installed, you can easily ad in another hour.------and they only charged 30 minutes. I'm doing a windows install currently, it was started around mid day, now almost 2.00pm---do the maths.	wainuitech (129)
1147750	2010-10-27 01:05:00	Good point Wainui Here i allow 4 hours for a format and reinstall all drivers and install programs staff need, but allow 8 just in case (murphy comes along) EDIT: that doesnt make much sense now i read it again DOH. I tell staff it will take 4 hours but could take up to 8.	Gobe1 (6290)
1147751	2010-10-27 01:19:00	I've had nothing but issues with Seagate drives personally. Had several roast themselves over the last 6-7 years. Never had that issue with WD though. Samsung are drives I try and avoid also... If the drive dies, then the person who sold you it is required under the CGA to do the liasing with the manufacturer, not you. See here: www.consumer.org.nz And here: www.consumer.org.nz As a consumer, there's a *lot* that you're covered for! However, as wainuitech says, if they've only charged 30 mins for a full reinstall etc, then you've got off pretty lightly in that respect. Also, I'm pretty sure that the CGA says something against replacing with other second hand goods, I just can't find that right now ...	Chilling_Silence (9)
1147752	2010-10-27 01:22:00	Gobe1 -- I fully understand your post :thumbs: Its very easy to take a day to install an OS, do all windows updates, reinstall programs, put data back, and set it up. What you should say is its going to take 8 hours, then when you do it faster you're in the good book :D	wainuitech (129)
1147753	2010-10-27 01:42:00	Chill --- Theres a slight difference between second hand and refurbished. generally refurbished means they have had a fault, which is repaired, but cant be sold as new. The fault could have been something like 1 dry solder joint Definition (en.wikipedia.org(electronics)) HP are good for that - they often put in refurbished motherboards esp if the Laptop is out of warranty -- and by that I mean 4-5 years old. You are given the choice of new or refurbished, new costing a hell of a lot more of course. Dont know if you have a Consumer Login or not, the question asked: Hi, I have a question about what happens when the vendor is unable to repair something broken, and provides a replacement. Should the replacement model be a brand new one, or can it be a refurbished model? I bought a PSP from Bond & Bond which stoppped working within a year, and as it couldn't be repaired, they replaced it with a refurbished model not a new one. Am i entitled to insist they provide me with a new model? Thanks in advance. Reply 1: Posted by: Lorna Price 12 Jun 2010 12:28pm Although this sounds a bit unusual, I think fairness should prevail in this case. As long as the refurbished model is of the same or better condition to your original unit then you are no worse off. Also, I would suggest you check the serial number or date of manufacture to make sure they are not trying to give you an older unit. Steven Price (Computer Direct) Personally I wont touch refurbished parts, no matter how much cheaper they are. :groan:	wainuitech (129)
1147754	2010-10-27 01:48:00	Until the "refurbished" unit also fails, as happened with my brother and his Playstation3. He bought one from EBGames, 5 months later it developed a fault. It was replaced with a second hand / refurbished model. 4 months later this new one developed a different fault. It was again replaced with yet another refurbished / second hand model 6 months after that it developed another fault totally unique. This time, because the 1-year warranty period was up, they weren't prepared to honor any warranty. I was prepared to have a field day with them and unleash all hell upon them. My brother and his wife instead traded it in for something like $90 in a non-working state and bought himself a Wii instead. I know that he treats his consoles with the utmost respect, never abuses them, stores them away carefully, doesn't tightly wrap up the cables around the controllers, looks after the console, handles all discs very carefully... Yet he was given a run of dud machines. I guess you're right, in some cases it could be legit to replace the model with a refurbished replacement, but not always ...	Chilling_Silence (9)
1147755	2010-10-27 01:53:00	Okay we get the point -- you double posted :D :p:lol: You're a Mod - delete one :p	wainuitech (129)
1147756	2010-10-27 02:42:00	Odd, I wonder how that happened ....	Chilling_Silence (9)
1147757	2010-10-27 03:45:00	Fast Fingers :D	wainuitech (129)
1147758	2010-10-27 07:39:00	Fast Fingers :D He's done it before. Must be the DT's:banana	mikebartnz (21)
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