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Thread ID: 113567	2010-10-26 05:01:00	Insane hard drive warranty policy	kram (13676)	Press F1

Post ID	Timestamp	Content	User
1147729	2010-10-26 06:35:00	There are price discounts on supply of HDD with 12 months guarantee that some assemblers use. Depends where it came from, eh?	PENTIUM (426)
1147730	2010-10-26 06:35:00	Its no skin of the shops nose about a warranty. They give a 1 year warranty - then if the drive or any other part for that matter fails after that time, but within the manufactures warranty, the shop charges the customer for a new drive, and they can claim a replacement drive on the manufactures warranty. About the half hour charge - that's standard - it would take about 5 minutes to change a drive at the outside. BUT did they install an OS back onto it or was it just a PC with a blank drive and you or the neighbor have to install the OS, along with all drivers etc ? If they installed a OS, then a 30 minute charge is being generous if they charge bench time as well , do it your self and time it ---- Windows XP - approx 45 - 60 minutes to format/install windows, then allow another 10 for drivers (assuming they have the motherboard CD) - if not download them, if Vista or Windows 7 its a bit quicker ......get the drift ;) There are price discounts on supply of HDD with 12 months guarantee that some assemblers use. Read as refurbished drives. Normal warranty depending on the drive make and model ranges from 3-5 years Western Digital Warranty (www.imagef1.net.nz) on their drives.	wainuitech (129)
1147731	2010-10-26 06:54:00	Perhaps, wainui however I have previously purchased from Computerlink HDD sourced from N Z Seagate distributors that had differential priceing and paid a premium to get extended to 3 yrs.	PENTIUM (426)
1147732	2010-10-26 06:57:00	My computer I bought from Ascent in July 2008. Some parts are still under warranty. Mother Board expires July 2011, CPU expires June 2011, Ram expires June 2013, PSU expires June 2011 and Seagate Barracuda 500gb HD expires 2013. :)	Trev (427)
1147733	2010-10-26 07:01:00	The manufacturer, Seagate, is also very bitchy. Apparently in China, there are cases where a Seagate hard drive is rejected, just because there's writings, and minor scratches on the label. Not sure about NZ, though. So, do yourself a favour, and DON'T BUY SEAGATE DRIVES! Other people think of it too: www.crunchgear.com www.lockergnome.com Source: it.21cn.com (Chinese website; probably needs Google Translate)	LynX (14542)
1147734	2010-10-26 07:03:00	One would hope that you get a new drive in a PC rather than refurbished too.	Snorkbox (15764)
1147735	2010-10-26 07:23:00	Great comments all, thanks. If it turns out that they are putting in refurbs in a PC and selling them as "new" then thats something I'll certainly won't let drop - Fair Trading Act perhaps? Need to check out the state of the HDD they've installed and check out the originals serial numbers. CGA still applies no matter what, I think 2 years is less than reasonable.	kram (13676)
1147736	2010-10-26 07:25:00	They give a 1 year warranty - then if the drive or any other part for that matter fails after that time, but within the manufactures warranty, the shop charges the customer for a new drive, and they can claim a replacement drive on the manufactures warranty. ... does this mean the retailer gets double for a failure? Once from the customer who's been charged for the replacement drive. Then again when they claim back from the manufacturer?	kram (13676)
1147737	2010-10-26 07:33:00	Was this retailer PC Online Shop by any chance? A while ago they tried to tell me that they only honoured the first year of a hard drive's 3 year warranty (their "company policy" apparently), and that I would have to deal with the manufacturer directly or pay a "handling fee". I made it very clear to them over the phone that this was unacceptable, and they promptly replaced the drive, under warranty, at no cost to me.	somebody (208)
1147738	2010-10-26 07:42:00	does this mean the retailer gets double for a failure? Once from the customer who's been charged for the replacement drive. Then again when they claim back from the manufacturer?Seagate used to simply supply a new HDD if one came back from a warranty claim. That means that if some place didn't actually put on the full warranty the part has, then they could sell off the new replacement drive as a new drive - which it is. When doing a warranty, and this doesn't just apply to computers, they dont have to put in a new part, it can be refurbished - the original warranty time still applies. So lets say a Drive is new, and its got a 5 year warranty, Say Jan 2010 that warranty could be valid till 2015 - if the drive fails, they can put in a refurbished drive, if that fails tehn they replace it with another and so on till 2015. When you buy a new PC it "should" have new parts - BUT take HP, in their warranties they used to put the parts are new or as new. The reason I mentioned refurbished drives earlier, is I have seen and been offered drives very cheap, but they are refurbished. At the time you couldn't tell by looking if they were new or refurbished. The last seagate drive I did a warranty on, the replacement came back with a LARGE sticker that clearly stated refurbished.	wainuitech (129)
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