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| Thread ID: 108836 | 2010-04-13 12:40:00 | Grounds for RMA of a hard drive? | Agent_24 (57) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 876242 | 2010-04-14 02:16:00 | Maybe I should just sell it to someone who doesn't care about reallocated sectors and buy another one. Probably end up cheaper than sending the drive to Singapore anyway... A very good idea. You will tell any potential buyer the truth about why you are selling won't you. |
Sweep (90) | ||
| 876243 | 2010-04-14 02:20:00 | Of course I would tell them the full story | Agent_24 (57) | ||
| 876244 | 2010-04-14 02:36:00 | You could at least ask the supplier if they will accept the return. However I had assumed that there were enough reallocated sectors that Windows could detect bad sectors, so I would suspect in this case that they won't accept a return. May be worth a try though. |
george12 (7) | ||
| 876245 | 2010-04-14 02:54:00 | I thought it was generally pretty straight forward - if it fails the manufacturers diagnostic then it can be RMA'd. If it passes and you are still sure it has issues, call their helpline. | wratterus (105) | ||
| 876246 | 2010-04-14 03:51:00 | I have no idea, I've never done it before | Agent_24 (57) | ||
| 876247 | 2010-04-14 03:57:00 | Have you run the Western Digital diagnostic on the drive? | wratterus (105) | ||
| 876248 | 2010-04-14 04:18:00 | Have you run the Western Digital diagnostic on the drive? Please refer to post #7 although it may not have been a full test. |
Sweep (90) | ||
| 876249 | 2010-04-14 04:26:00 | Please refer to post #7 although it may not have been a full test. Whoops - should have read the whole thread. So was it a full test Agent? |
wratterus (105) | ||
| 876250 | 2010-04-14 05:38:00 | Yes I did a full test when the first sector was reallocated, it said the drive was fine. I could always run it again... | Agent_24 (57) | ||
| 876251 | 2010-04-14 06:32:00 | thats a good point re: returns. All of the seagate drives Ive had fail (about 8 so far) have all had to been returned to Singapore. Is this the same for all drives (back to their head office or such?) or will nz retailers accept them (ie at place of purchase) If you buy a drive in NZ and it is faulty, it is the responsibility of the NZ seller to replace it. They can then RMA to Singapore if they want to, but it is not your responsibility. You wouldn't lose that one in the Disputes Tribunal, and they wouldn't win (natch). A warranty is a warranty and must be honoured by the seller. Of course in some instance language difficulties could get in the way, so don't buy on price alone, chose a reliable seller, they are worth more than a few dollars of discount. Cheers Billy 8-{) |
Billy T (70) | ||
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