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| Thread ID: 108807 | 2010-04-12 09:09:00 | Telecom Big Time | nofam (9009) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 875743 | 2010-04-19 02:57:00 | No, that's wrong. www.telecom.co.nz It's designed to be a plan that would suit the likes of a family, who want the freedom to watch videos, share pictures on YouTube, send emails, without getting stung by a nasty bill at the end of the month. What you're talking about is more likely to be the likes of Xnet's "Torrent" plan. No wrong lol its a plan largely designed for leeching Your link ""When the network is busy (generally inside the hours of 9am and 2am) you may notice reduced speeds, in particular you are likely to see reduced speeds in relation to file sharing traffic and online gaming."" Translation............ Your gaming will suck during peak traffic, so why on earth are you ringing Telecom and complaining about gaming? You should try and understand the plan you signed up for. |
Battleneter2 (9361) | ||
| 875744 | 2010-04-19 03:35:00 | Hmm i've been on bigtime for about 6 months and have no problems so far. Been downloading over 500kb/s on HTTP :). Not as fast as what adventure was, but i can't complain about the speed when i get unlimited bandwidth :P | Ollie (794) | ||
| 875745 | 2010-04-21 01:20:00 | Nah they've reverted or re-adjusted changes in the past for me, just takes a few people to jump on the bandwagon... Problem is if everybody just gripes about it and says "Stuff it Big Time is no good, I'm switching ISP's / Plans", then *they* don't know about it, and don't have the opportunity to make it better. Well I called Telecom today and they said that a few people have called about this issue, apparently they are looking into it to do with the Big Time Traffic management. Guess we will see what happens... |
Agent_24 (57) | ||
| 875746 | 2010-04-21 02:17:00 | The first level helpdesk tried to tell me yesterday it was an issue with all international traffic for all Telecom customers. I got mad and told her I didn't want to speak with her because they weren't paying attention. Spoke with their 2nd level helpdesk and they understood exactly what I was meaning :) Going to ring up again later today and see how things are going, I fail to see why they cannot reverse the changes they made recently that turned it to custard :( Surely it's not *that* difficult? I could be wrong but yeah ... |
Chilling_Silence (9) | ||
| 875747 | 2010-04-21 03:08:00 | I haven't yet tested it but does the limit apply on the off-peak (2am-9am) hours? Not too bad if this is the case, although I'd prefer to have my downloads fast now, rather than have to queue them up for later. Not that I download much that will be affected, it's just that when I want to I don't want to sit around knowing it's going half the speed it could be. |
Agent_24 (57) | ||
| 875748 | 2010-04-21 04:00:00 | Yes, it does apply even at night. In fact, here's last nights for me (uber slow): Attached file: Router_screenshot_20100421.JPG (www.imagef1.net.nz) (82 KB) You can see my wifes Mozy going at night, but you can also see that things deteriorated significantly. I have 4x multi-threaded downloads going so it should be faster than that.. This next one was taken yesterday as I was on the phone to their "Advanced broadband helpdesk" or whatever: Attached file: Router_screenshot_10-11am-good.JPG (www.imagef1.net.nz) (84 KB) Shows that for some odd reason from 10AM -> 11AM the speeds shot up to where they *should* be. So, I know for a fact those bastards can easily change things... |
Chilling_Silence (9) | ||
| 875749 | 2010-04-21 23:00:00 | So basically the whole "we don't manage traffic between 2am and 9am" is a lie now? Maybe it's a fault with their management system or something? I'll have to test it tonight, see if the speeds increase after 2am. If they don't, I'm calling again. |
Agent_24 (57) | ||
| 875750 | 2010-04-21 23:27:00 | They're making changes, and are working to get the we don't manage traffic between 2am and 9am" back in-place from what I can tell. Spoke with somebody pretty high up, and it's a work-in-progress with multiple people focusing on it from what I can gather. Hopefully things will improve soon ... But yeah they basically said "We can't (to a certain degree) know if things are going bust, if nobody reports faults, or simply switches plans / ISP's without telling us", so it's definitely worth calling them to let them know, and logging a fault. |
Chilling_Silence (9) | ||
| 875751 | 2010-04-24 01:50:00 | I've called them today regarding slow international speeds, and slow speeds between 2am and 9am, they said the same thing...working on it hope to have it sorted soon. Very non-committal lol. | wratterus (105) | ||
| 875752 | 2010-04-24 08:00:00 | MMMmmmmm .... :( Spoken with them, given them everything I possibly could in terms of documenting it, bandwidth graphs from the router, everything! Hopefully they fix it soon... |
Chilling_Silence (9) | ||
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